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March 2024 by Lucas E.
They're now letting female employees into the men's locker room to go with all the other problems they have. I basically was walked in on. No decency whatsoever, I won't be going back.
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February 2024 by Kerry F.
There is a lot of turn over and the steam room, sauna and showers have a lot of homosexual activity. I have witnessed it myself.
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January 2024 by Terry Chace
I have been a member of VASA fitness for many years. I've not been to the Bountiful location in awhile. It's never been very nice, but I thought that possibly they may have finally improved it - so I went in today to check it out. I couldn't have been more disappointed. I seriously felt like perhaps they were getting ready to close it down soon, or even demolish it. It has clearly not been kept up, it was very very gross. The mens locker room, has to have health code violations at this point. Mold in the corners, rusted pipes, discolored walls, counter tops - I wasn't even sure the faucet would turn on, it really didn't look functional.The cardio equipment deck was just laughable. At least half of the machines were broken. Some were duct taped together, and the ones that didn't have a sign on them were clearly still in a state of disrepair. I watched one woman go to 5 different treadmills and finally give up when she couldn't get any of them to actually turn on. The televisions in that area, were all fuzzy, like someone forgot to pay the cable bill, and I am quite sure some of the TV's have been there for 20 years.I just couldn't get over how dirty and run down everything was. Every single area needs major work, from the facility to the equipment, its in major disrepair. Its obvious that VASA has just given up on this location. They know how to make a nice gym, they have several that are amazing. But they've not invested a single penny into improving or even maintaining this place in a very long time. Most people have left to go to EoS, its probably time to just shut it down.
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January 2024 by SSTINKY
Gym itself is decent. People are nice, good machines. Men's locker room is DISGUSTING. I have made several comments to staff about it, and nothing's changed. Poop and pee on the walls of stalls, toilets overflowing with fecal matter. Very gross and not maintained. Found soiled underwear in one of the lockers itself, tissue paper in another. Etc, etc. Take the L and get a Planet Fitness membership instead.
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December 2023 by Anthony Navarro fernandez
They scammed me, when I arrived at this place I arrived to be able to change my sedentary life immediately. The first day they explained to me very well that this place had a swimming pool and many things that they promised. They asked them about the personal trainer and they told me that they could help me in my I walked and they would tell me what I should eat and the exercises. I didn't see the inside of the place but the person told me so many things. In the next few days I arrived and the exercises were basic. They couldn't give me a diet or tell me what proteins to buy why. They were not certified and I was surprised but I couldn't do anything because I was tied up. I entered the place and realized that the pool they told me was not there and that the machines were very limited, but I still decided to give it a chance because I wanted to. improve my life with the exercises and the personal trainer the only thing that made me do basic things for 3 weeks so I talk to a manager there and I tell him that I changed personnel and I told him about my annoyance and he told me that I couldn't cancel my subscription then he sees me for 2 weeks and he couldn't recommend anything to me because I wasn't certified as VASA he is going to charge 80 dollars for people who are not qualified now I have an outstanding bill of 1000 dollars that I don't want to pay because they lied to me From the first day, please do not enroll here, do not go through what I am going through, I made this big mistake!!!
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December 2023 by Wayne Lewis
Overall, the gym is OK. When equipment breaks it takes forever to repair it. A leg press was down for nearly a year before it was repaired the shower soap machines are usually empty and it would be nice to have dry paper towels to dry the equipment after it’s been sanitized, the personnel is great. Some of the clientele are jerks because they use equipment and then don’t put the weight away but there’s nothing you can do about jerks! I am glad the gym is there and will continue to use it.
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December 2023 by It's Eazy
I've been a member to this same location for ages, all the way back when it was Xcel, then Golds, now Vasa. It has slowly declined with each subsequent change in ownership. The gym today is a shell of what it used to be. Over the years they have slowly removed great equipment that I used daily to equipment now that's mediocre and frequently broken. Especially the cardio machines, treadmills/stair climbers are frequently broken and some that have been broken for months on end. Yes they did add the open CrossFit area which is nice but that's about the only positive addition.However, perhaps the biggest disappointment is the cleanliness of the gym. The gym as a whole and the men's locker room are absolutely disgusting! I used to use the sauna, steam room, and showers on a regular basis. You couldn't pay me to use them anymore I'd literally be afraid of catching a disease. The bathrooms are horrifically gross, place looks like it's never been cleaned. Toilets frequently out of service, out of toilet paper, the paper towel dispensers are always empty. Half the lockers are broken, the ones that still work are dirty and the latches barely work. You're at risk of having your locker broken into every time you leave anything in there. If you do one thing please hire a full-time janitor, heck even a part time janitor. That's one thing Xcel and even Golds had. If you show more respect to your building, everyone else will also respect the building and keep it cleaner. I wouldn't even mind paying more per month if it meant having a cleaner facility, always having access to paper towels, face tissues. Even the water fountains are disgusting and broken half the time. I always bring my own water and will not drink out of, or refill my water from the water fountains.Even though the whole gym is gross the men's locker room may be beyond repair. It's to the point it should be completely gutted and remodeled, then hire a real janitor.The only thing that's kept me coming to this location still is the convenience of location and familiarity I have with the gym. However, this is the first time I have seriously considered leaving. Vasa please make some changes!
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December 2023 by Jasmine Shaffer
way better than eos down the street! it’s way less busy and there is so much room to set up for your workouts/plenty of matching machines so you’re not waiting forever for one thing. absolutely love the cinema room for the privacy while doing cardio, and they are very attentive to starting the movie when it ends. staff is always super nice and greets/says goodbye every time i pass and helped when i spilt my water. also plenty of cleaning wipes around the gym to wipe equipment with after sets. my only complaint would be the bathrooms are pretty run down/nasty (like things falling off the walls ie-toilet paper holders) and need a good makeover, which i know the employees don’t have any say in so i’m not knocking a star off for that.:)
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November 2023 by Kaitlin Montgomery
Kidcare was fun for my kids but after my one year old daughter bit a child and was suspended from kidcare for two weeks I felt ostracized and unwelcome to return. To insult to injury After cancelling my membership months ago I am still receiving charges.Vasa billing has been so difficult to work with. I cancelled my membership months ago and I am still receiving charges. I got a call from a customer service representative (She called ME, and I had to wait on hold) and she couldn’t help resolve the issue, I had to email the business accounts email and I am awaiting their response. Will update to see how they resolve the issue. Overall very unprofessional, hidden fees when you just want to cancel. Save yourself the headache, go somewhere else.
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November 2023 by Danny Stanger
It's well organized but a little claustrophobic. The men's bathroom are also in need of more frequent attention, they can be littered with paper and the toilets are occasionally a nightmare. The employees are always nice tho.
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October 2023 by S A.
Management is terrible. Curt. Rude. Not a people person. Should have a different job. Management at Sugar house was actually kind and considerate. Go there, if you have a choice.
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October 2023 by James Venditti
Awesome staff professional, helpful and friendly. Clean gym and atmosphere is positive which makes me look forward to working out at Vasa! I really appreciate the customer service being outstanding makes me think of how bad some gyms were in the past compared to Vasa. I have had a membership to a gym from the age of 15 to my current age 41. Keep up the great work! ?
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October 2023 by Mike Fleming
I signed up through active and fit and it was seamless and easy. The gym itself is great, spacious men's locker room, and always an elliptical machine available
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September 2023 by Tate Hansen
The staff at this location are friendly and the common workout areas serve their purposes fine enough (i.e., good workout selection and clean enough). However, the cleanliness of the men's locker room, showers, steam room, and sauna are absolutely disgusting. I've never once seen anyone clean or maintain them and I'm an avid gym-goer so I'm frequently in there. I've also been a member of this gym now for 2 years. I honestly am not sure how they haven't yet been shut down by the health department. All of the grout is black with mildew. Hard water and rust stains are everywhere. The hot tub and steam room are often closed for maintenance. And the showers, steam room, and urinals often leak water. It really is a joke, and you'll see the pictures I've included, which are pretty damning, describe the situation more than I ever could. I'll be happy to revise my review once the manager gets his/her act together, but in the meantime a little Lysol and elbow grease will go a long way.
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September 2023 by Ellie R.
Stay away! This gym is completely incompetent and constantly hits your credit card with unexpected charges - they claim that they will charge you one price and then hit you with a much higher one (or two!). You will be charged so many hidden fees; it is such a dishonest business practice that I cannot believe they can get away with it legally. I mainly use this gym for their steam room, as no other local gyms seem to have them. Their locker rooms are run down and often dirty and run out of TP. Their changing rooms do not lock and the wooden doors are warped, so they won't close. Overall, I was fine overlooking this because supposedly I would be able to pay a small fee in order to use the bare bones - sauna and steam. I was wrong. I originally was paying the Premier membership so that I could take their fitness classes. I was not using that, so asked to downgrade to their $9.99 a month plan. I did this 8 days after just being charged full price (over $40) for the Premier membership. Obviously I assumed that I would be able to use my Premier membership until the next billing cycle since I had just paid full price for that, and then I would be automatically downgraded to the Basic $9.99 a month option. That would be too logical apparently; the employee told me that I was now downgraded immediately and would be charged the $9.99 on the spot (this turned out to be incorrect) but as of now my membership was downgraded despite having just been charged the most expensive option barely a week ago! I told the employee that this made no sense and he said I'd have to "email corporate" to fix it because he did not know how to do it on his computer system. Then I asked why I could not change the plan myself in my app and he said my home gym was actually another gym in his computer system, despite the VASA app clearly showing Bountiful as my home gym location. He told me there was "nothing he could do" and I'd have to pay yet another fee of $25 to change it. I had to email back and forth with corporate support for over a week to figure out the error on their end over which gym location was my home gym. After over a week of back and forth emails, corporate supposedly sorted things and I was told that everything was fine - I was not charged on the spot for the Basic membership and I would not have to pay a $25 home gym change fee. I had originally decided to cancel my VASA account but thought, corporate seemed to have resolved my issue (albeit over a long period of time), so why not give VASA another chance since I enjoyed the sauna and steam (literally the only thing I used the gym for). I canceled my cancellation 24 hours before it was set to expire and I explicitly wrote in my email that I wanted to reactive my $9.99 a month membership. This turned out to be a mistake on my end. I checked my bank account today and now see two charges on my account for a total of $85! What?! I asked to reactivate my account BEFORE it expired, so not sure what these charges are for. I immediately emailed corporate support and am waiting to hear back. Of course, there is no option to remove my credit card from the VASA app, so I will have to take the time to drive over to my bank to either cancel my card or see if this vendor can be blocked from future transaction - I no longer trust VASA at all. We'll see if they refund me - if they do not, I will be disputing the charges. DO NOT trust this gym with your money - they are either completely inept or are liars who will overcharge you and take days to respond to your concerns. Their gym is dirty and run down. Their staff seems untrained. Save yourself the headache and wasted time of repeated overcharges and hidden fees and go somewhere else.
