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August 2023 by Sharon S.
They gave us a "deal" and then tacked on $15 monthly for tax to make up for the difference in what they were losing monthly in giving us a "deal." I have demanded a refund for 9 months of taxes illegally charged for rental space and they have strung me along telling me that they would reach out to the contact I gave them at the Tax Commission and that they would refund my money but yet after giving them weeks to give me both a report on what their findings were with the Tax Commission and a refund...I have received neither. They avoided my emails and voice emails for weeks until I threatened to post a Yelp review. They have no problem charging me a $50 late payment the 1st day I am late on a payment but can't seem to keep their word or have the integrity to refund these illigitemate taxes charged. Watch it if they give you a "deal" when renting a 2nd space. It's no deal at all!!!! They are highly unprofessional in dealing with confrontation and doing what they say they are going to do. They even dishonestly made up fake sales and tax use codes and laws to justify their tax charges. I would skip having to go through what I have and bypass any company that charges tax on rent.
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December 2022 by jm rigging
Filthy place. If you value your belongings don't store them here. The units are not sealed at all and your belongings will be covered in dirt. don't give them your credit card as they charge whatever they feel like. They sent me a move out letter. The unit was empty on Nov. 25th. The girl at the desk was so lazy that she charged my card without my permission as she again was so lazy she never went and looked to see that the unit was empty per my agreement with them. I had to go to the place and fight with them to get my money back. Worst storage units in Cedar City
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November 2022 by Brayden Trego
Do not rent from this company. They up your rent with out telling you. Getting a hold of them is a joke, then when you do get a hold of them they tell you they have to get answers from the owner and say they will get back to you and never do. They are rude and have terrible customer service.
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November 2022 by Kathy Johnson
Great place, was very nice
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November 2021 by Mark Dube (MarkD)
Don’t rent here if you want any response from management or the owner when there is something wrong with your unit.The unit I was renting had a bad seal on the door, and numerous times I opened up to find all my stuff covered with dirt/dust. Tried reaching out for two months through customer service, and they always said they were waiting to hear from the owner. Never heard anything.The owner obviously doesn’t care about the people who rent their units and I would highly recommend finding somewhere else.Oh, and my unit was 345. Avoid 345 unless you want your stuff coveredEdit: Place also charged me after I moved out. When I called to notify them they said they would have to get in touch with the owner. I’m sorry, the same owner who I tried to contact for two months? Complete joke of a place.
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November 2021 by David Mendoza
Very unprofessional and shady place. Been charging me after move out and then say they need approval from owner who is never available. Called again TODAY and no answer after multiple calls. Unit 310, you'll never see another dime from me so feel free to stop the automated texts saying i have a balance. Moved out and cleaned the unit back in June 2021.
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November 2019 by Stephen
I watched the owners behave very hatefully to one of their tenants, without any provocation. They just walked up angry and yelling. I'd be very wary renting here.
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November 2019 by Carol Herring
Our experience was the greatest with Kitty Hawk Storage. The owner went out of way for hours to help us get a unit then stayed to help us unload our vehicle.
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November 2019 by Haley Mackey
Owners are amazing and helpful quick to respond. Their front desk lady is short and brash and hard to get ahold of.
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November 2019 by Logan Staheli
They were quick and easy to do online!
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November 2019 by James J. Christy
Awesome place
