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September 2023 by Josh Bertagnole
Shanna was the rep I worked with. Shanna is extraordinarily knowledgeable and was able to help me navigate a lot of difficult mortgage decisions. She helps put together a comprehensive plan to make sure our fees were fair, our rate was the best rate we could get, and ensure we had a very smooth process. Shanna has great communication through your entire application and is 100% transparent with you through the whole process. If you are looking for someone that is going to work hard to earn your business, and keep it in the future, she would be my first referral. Thank you Shanna for your professionalism throughout our application!
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March 2023 by Jen Setera
Edited: we used North Star again in May of 2022 to refinance. After we closed we had issues. When I tried to communicate with Jan about them (called 3x no call back and via text) she was dismissive and stopped responding; I tried getting ahold of the two lenders reporting to our credit to no avail so I reached out to Jan - terrified I had two mortgages out and was going to be responsible for 4800 a month plus the fact that it looked like we had well over a million in debt. I’m disheartened because I really loved Jan and how she worked so hard to make sure we understood everything being first time buyer/refinancer’s. That being said I don’t think we’ll use North Star again.Initial review: March 2020.Jan and her team worked tirelessly to help us get our dream home! I really and truly wouldn’t recommend anyone else! It was a rough process and confusing as a first time buyer but Jan was always patient with the endless questions/clarifications and was always just a text or phone call away!! 100% recommended!
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March 2022 by Dave Wade
Jan and her team did a GREAT job! They were very easy to work with and very hands on! They responded to emails, texts and questions very quickly! The closing was fast and efficient because we were able to sign a majority of the closing documents before the in-person closing! I would HIGHLY recommend them to EVERYONE looking to purchase a new home! THANK YOU Jan! Your ROCK!!
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March 2021 by Briana Marshall
I was told at the end of January that closing would be in 45 days. Our lease was up at the end of February so we asked for a month extension. A few days before our closing mid- March, Jan asked for 2 additional weeks. We weren't happy but agreed to the delay. April brought stories of our file being lost twice, a tornado back east, and lenders closing due to Covid19 as well as 2 failed closing dates. We fired North Star and were able to close within a few weeks. Sad part is the lender we ended up using offered to do our mortgage and Jan said no without consulting us first. I literally have ptsd from 75 days of high stress calls, countless lies and a serious lack of professionalism. I wouldn't recommend North Star to anyone ever. They're terrible
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March 2019 by Kinley Pixton
Shanna from North Star Mortgage will be who I go to for every home loan! Thank you North Star Mortgage, a happy customer for life!
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March 2018 by Maria Berry
Thank you for your dedication to your clients!
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March 2017 by Rebecca Puffpaff
I will be a loyal customer for life. I was so impressed by the level of dedication and commitment Jan and Keith had towards getting our refinance done quickly and efficiently! They made a seemingly difficult job easy, & were meticulous with every detail! I highly recommend North Star Mortgage! !!!
