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March 2024 by Stephen T.
My daughter and I went into this location today to trade in two X-boxes. We had a digital 1TB console and a disc 2TB console. We also brought in the cords and two controls. We were told we would get $110 per console if it wasn't defective. Onyx could not find the Xbox to trade in and had to call her manager. We were told that Xbox did not make a 2TB Xbox; I said they did, and she fought me on it. I said fine. Onyx did not run diagnostics on the consoles. All she did was plug it in to see if they worked. I wasn't going to trade in the controllers, but I was told I had to no matter what, and she put the consoles as defective. I later learned that she was supposed to run diagnostics on the consoles. Needless to say, I was upset. She also kept complaining that she was tired and couldn't function. She didn't even know how to put the batteries in the controllers. She kept putting them backward and said the controllers did not work, so she would have to mark the wholesale as defective. I was confused about that because we have traded in just a console in the past without controllers. She was defensive with me and would not give me back my stuff. As we were getting our final quote, she said she didn't know if she messed up the price, didn't bother to double-check, and then blamed it on the tax. We walked away with $42.26 for both consoles. I called her manager, Nathan, and he told me that Xbox did not make a 2TB for this specific console. Guess what? Nathan, you are not very smart. A dumbass to the highest degree! They did, and they discontinued them. Don't lie to your customers. I was also told nothing could be done since the transaction was over. Nathan was also preoccupied, and I asked him If I was taking him away from something; he told me no but continued not to care what I had to say. I asked if I could speak to his manager, and he told me he would pass on my information. I asked him to repeat what I said because I didn't believe he wrote them down. Nathan also chuckled when I asked to speak to his manager, and he acted like it was inconvenient. I am highly frustrated with all of this, and I am sure Nathan's manager will not call me. Nathan you want to tell me again these weren't made. Xbox One S 2TB Launch Edition is Available Now Will Tuttle (He/Him), Xbox Wire Editor in Chief Published August 2, 2016 Today is the day - Xbox One S has arrived. The 2TB Xbox One S launch edition is now available in select markets at Microsoft Stores or your local retailer. Demand is extremely high and the 2TB launch edition is only available in limited quantities, so go out and get yours today to enjoy this holiday's greatest games. A few of our favorite features of the highly anticipated, newly designed Xbox One S include: Xbox One S offers a great value as one of the top 4K Ultra HD Blu-ray players on the market - which means you can watch your favorite movies in stunning 4K. The 2TB launch edition Xbox One S will be available for $399 USD with 1TB and 500GB Xbox One S options starting at $299 USD over the coming weeks. You can play over 100 console exclusives, and with High Dynamic Range (HDR) support for video and gaming, Xbox One titles like Gears of War 4, Forza Horizon 3, Scalebound and NBA 2K17 will look even better thanks to a higher contrast ratio between lights and darks, bringing out the true visual depth of your favorite games. And don't forget about the growing library of backward compatible Xbox 360 games. You can also stream movies or TV shows in 4K Ultra HD with content from partners like Netflix available now. More content from Amazon Video and others is on the way! Xbox One S is 40 percent smaller than the original Xbox One, featuring a built-in power supply. No more brick! Haven't gotten your hands on a 2TB launch edition yet? There's still time. Plus, we recently announced the first custom Xbox One S with the Xbox One S Gears of War 4 Limited Edition 2TB Bundle. We're also gearing up to launch 500GB and 1TB Xbox One S bundles later this month so
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February 2024 by John Kiggs
Horrible customer service. The kid who helped me kept sighing and pouting like it was the end of the world to help me. I bought a used console and he noticed the controller was dirty and said he'd clean it. After opening, the controller was still absolutely filthy with dirt and what looked like dead skin all over it. On top of that, it wasn't even the correct controller for the system I had bought. I recommend going to any gamestop location besides this one.
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January 2024 by Blaine Bassett
Got exactly what I needed
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January 2024 by Jo Celyn
I don't recommend this place. Take your money and spend it elsewhere where there is good customer service. Maybe if the girl that works here would acknowledge and greet everyone instead of only a select few, that would be nice. Instead of being friendly to everyone, she chooses to only speak to a certain demographic. This has happened multiple times. This is not just a one off experience here. This is the actual experience you will get if you look a type of way.I DONT NOT RECOMMEND THIS PLACE NORE WILL I BE A RETURNING CUSTOMER. SAVE YOUR MONEY FOR THE SAME STORE WITH BETTER CUSTOMER SERVICE ELSEWHERE.
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October 2023 by _______
"Kudos to the girl with the curly hair at the register – she was incredibly friendly and an outstanding worker. She went above and beyond, making us feel exceptionally welcome. I hope she gets a raise; she truly deserves it! ???"
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July 2023 by Mecca Harlequin
This place is amazing. Thank you GameStop.
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July 2023 by James J
I like this store; the employees are helpful when I need them, and chill enough for a little conversation when I just pop in to window shop.
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July 2023 by Tye Bomber
The people are nice and always willing to help they play video game ambience music in the background which is cute. And most of the staff are happy to talk about a video game they enjoy with you
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May 2023 by Tyler
Dude was late coming in 5 mins after suppose to open then kept it locked for half an hour. Still waiting...
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January 2023 by Jay Theron
I came in yesterday. Yves (I think that's what the other employee said) and the girl with the black and blonde hair were delightful! Yves was reorganizing the Pop Funkos and making them look very nice. When I needed help I was also helped swiftly. I've been coming to this GameStop for years and I can say these employees are making a difference. Definitely give these two hard workers raises!!!!!!
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December 2022 by Mr. Fox
The best place to shop for all video game needs.
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November 2022 by Lei Alexis Kim
We have not had any issue until now and I'm beyond annoyed. We preordered a game with the benefit of preordering through you to get a little gift. Well this store decides to give it all away the night before and not set aside for those that had preordered. What kind of service is that? And no comp either? We will not be preordering through you again if this is how they treat loyal customers. I know it's a little thing to some but the whole point of pre ordering is to get those little fun perks.
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September 2022 by Kyle B
Just tried to buy a PS5 they had in stock and they said I had to join they’re membership in order to buy it. Even though the email I received said they were available for pro members starting 9/24 and everyone else starting 9/25. Pretty shady stuff to get you to sign up for their yearly membership.
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September 2022 by Andrew Perez
I walked in to Gamestop at Clinton Location to Pay off my MW2 game 9/9/2022 I wanna let corporate know that the employee on-site that day was the best customer service I ever received hands down he was the only employee that day working taking calls helping everyone & me. At the same time like nothing he deserves to get known for his skills hey I even walked out with a new ps5 cause off him thank you Carlos for helping me out .
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September 2022 by Jordan Miller
The people are always friendly and willing to help with your gaming needs. If they don't have it in store they will always get it for you.
