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August 2023 by Adaline Miner
This shop seems legit. Been looking for a neighborhood bike shop since we moved to the area and I’ll definitely be back. Ran in to get my pedals swapped. Super easy and quick. Thanks!
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August 2023 by Heidi Hydrick
I came in looking for a spoke to use for hot waxing my chain. He found one for me around the shop. Also answered some questions I had related to road cycling in the area, was friendly and so helpful. Will definitely do business here in the future.
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July 2023 by Cole Beach Photo
I own multiple Intense bikes and was given some free tune up certificates with them. Being one of the licensed Intense dealers in the area, I brought my bike down and was told it'd be about two weeks until they could work on it.I say no problem, showed them the certificate and went on my way. A whole month passes and I've heard nothing, so I call and am told I need to provide a code from Intense on the free tune up; the email said nothing so I contacted Intense directly and they were dumbfounded to what "code" was being referred to as well and suggested that maybe the shop wanted me to register the bike with warranty? I had already done that so I called the shop back and told them what I did and they now seemed to not need any sort of code or number and told me it'd be a few more weeks until the bike would be ready. So I wait a week and call and let them know it's been too long and I'm told by the owner to take the bike somewhere else if I can't wait and I explained it's been much longer than I was told for a simple tune up and haven't heard much of anything until I call. He yelled about how he wasn't in the mood for it and it'd be done now in a few days, so I agree to go along with it and wait 2 more days and grab the bike from the shop. It may have been because it was a "Intense" tune up that they didn't seem to care to prioritize it, but all I was looking for was honesty and some communication and was disappointed to have the interaction I did after seeing so many good reviews. I go to about 5-6 different bike shops on a regular basis in the area and will NOT be returning here, they have no inventory of anything, it's just a glorified workshop.
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June 2023 by JD Channel
Thank you. Nothing like going to a business that seems like home. Super helpful and genuine. I brought in my Specialized FSR full carbon full suspension MTB and they didn't gouge me based on what I ride. They got it done as fast as anyone should expect this time of year. I should have brought it in during the first part of the year. So be respectful and give them the proper time to fix your bike right.
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March 2023 by Lucy Ahrens
I broke the cleat on my spin shoe and they were able to go right into the back and find a spare screw and a spare of the small part that broke on my cleat. They were friendly and quick to help.
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December 2022 by Beth Soderberg
I have been in a bind twice and stopped by and the owner was very helpful and knowledgeable and got me back on my bike. Much appreciated.
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October 2022 by Fahgetaboutit
Great troubleshooters and super nice. If you need a bike fixed bring it here. The staff has experience with bikes of all types and vintages and gets it done without being pretentious or upselling.
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October 2022 by Spencer Hill
Six-star service. Outstanding job. I purchased a bike from an online retailer. They made some big mistakes. Cottonwood Cyclery did an outstanding job resolving their problem and did so in time for my son's birthday. Thank you so much!
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September 2022 by Lanny Derby
I had them finish up an install of disk breaks needing my bike very quickly, they accommodated my request and had the bike back to me in 1 day. Very satisfied with the friendly professional service.
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August 2022 by Brad C.
Great experience here! Owners are very honest and do amazing work for a great price. Highly recommend this spot but don't expect your bike to come back next day lol
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August 2022 by Breton Hallsted
Super friendly to me, my bike, and dog. Quick service, Call back quick with updates, and got me race ready in a couple days thanks guys igor loved ya
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August 2022 by Gabriella Archuleta
The staff at Cottonwood Cyclery are generous with their time and expertise! We brought in a used bike that we had just purchased to have them fix what we thought was an issue with the rim. The staff checked it out, realized it was an easy fix, and returned our bike within 5 minutes. They didn't charge for the service.
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August 2022 by Tyler Cole
Came in here from out of town for an MTB rental. Unmatched customer service and Alan is the kind of guy that you want to do business with. I’ll be back next time I’m in town.
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July 2022 by Adam Anderson
Alan is great! We use him mostly for the hockey shop upstairs. Best place to get your skates sharpened and get all your hockey gear!
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June 2022 by Clayton Davis
Awesome Bike Shop! The staff was extremely knowledgeable and answered all of my questions. They helped point me in the right direction for a few of my DIY projects.
