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February 2024 by Vincenzo Mancini
Entire staff works as a friendly and knowledgeable team! Great prices on a great selection of bikes. Bought two mountain bikes and are definitely going to be using them for service !
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February 2024 by A. Bramble
Service fee was $30 more than I was quoted when I left my bike off to get serviced. Seemed extremely pricey. I bought two bikes there last year and would have hoped to not get nicked so hard, or at least pay what I was quoted initially. I'll shop around next time.
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February 2024 by Sean Kelly Scott
I actually wanted to tip Miles and Riley because they were so honest and looked out for my best interest. They declined the tip multiple times, saying it’s their job to be like that. I love most people naturally in my heart (I still struggle with judgement sometimes, but then eventually I’ll remember what I’ve learned from life), but anyways, I love them both and am grateful for them.
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February 2024 by Jack Wilhite
I highly recommend this bike shop for all of your needs. The people are knowledgeable. The customer service is great and so are their products.
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January 2024 by Kyle Jensen
We've gone in multiple times to tune up bikes and get minor or significant repairs; they've been approachable and helpful. They've pointed out what they see, or are doing, and they've taught us (me and my son) along the way so we can do what we are able. The turn around has been great also-much better than leaving a bike and being told it will be 2-3 weeks (especially during bike season)
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December 2023 by Alex Bryden
The staff is always helpful and friendly. Even though it’s a corporate company, every store I’ve been to has a local feel with great people
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December 2023 by Austin Calloway
Great customer service
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December 2023 by Stephane BELFAKHET
We purchased our bikes from Trek Salt Lake City, 6910 S Highland Dr #1, Cottonwood Heights, UT 84121,Excellent advice from Rylie, very efficient and very professional!In the top !! ? we are super happy with our purchases! ?Thank you Rylie and thank you Kynan
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November 2023 by Michelle Ricketts
Riley and Miles were very helpful!!
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November 2023 by Bronco Trail
I had a wonderful experience at Trek in Cottonwood Heights! Rylie was amazing. She walked me through the entire buying process and helped me pick out a bike, choose the right gear, and ordered items that were not in stock. She answered all of my questions and educated me on what to get. She also went over the bike and the different services options when I picked it up. Very happy with my purchase!
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November 2023 by Brad Tingey
Amazing service! Riley was one of the kindest and most helpful salespeople I've ever worked with at any company! I will only buy from this store going forward. Whoever has control over her pay needs to give her a raise!
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November 2023 by Rick Clayton
Overall I love the staff at this store. My most recent experience was not quite what I expected but I intend to visit the store soon and see if my issues can be addressed. Overall they have been great and I would recommend them.
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November 2023 by Dan Clayton
Went in not knowing what brake pad I needed. Zach helped me find the pads and gave me his number in case I needed to text for support. Best shop around.
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October 2023 by Isaiah S
I had an amazing experience at this Trek location. Being new to cycling, Miles was incredibly friendly and helpful in guiding me towards the right bike without any sales pressure. I was so impressed with their exceptional customer service that I returned the next day to reserve a bike. On subsequent visits, Riley, the sales manager, went above and beyond, spending over two hours patiently addressing all my questions and offering valuable riding tips. The level of service at this shop is truly unparalleled. When the time comes to buy bikes for my family, we'll definitely be choosing Trek. Hands down, the best bike shop in town!
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September 2023 by Jess Taverna
The team at this store is fantastic - my go to for bike maintenance, they're always responsive, thorough, and communicative.
