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March 2024 by Anthon Zephir
Don't waste your time applying for Chevron and Texaco Business Card with this company they have the worst underwriting team they waste your time to apply for it remember they looking for your business they the ones that need customers I am business own just doing just find without them no extra headache. Don't apply
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November 2023 by Joni Silva (Joni Silva Voice Over)
This complaint is about what happened with our account at WEX. DON'T count on this company for your fuel needs.On November 9th 2023,1. A staff member whom we sent on an out of town project to Ohio, called to say his WEX card was being declined.2. It took me hours to finally get the information from WEX customer service that WEX was reviewing our application. The website doesn’t reflect that any of the cards or our account is suspended.3. I was given no prior notice of this review or that our cards would be suspended during this review.4. A review within a month of our initial application and approval by WEX seems outlandish since:a. We applied and were accepted on October 10 & 11,2023b. We received a credit limitc. We were assigned an account numberd. We were allowed to set up an online access accounte. We were sent 5 WEX Fleet Fuel cardsf. We used the cards and paid for them on or before any due date.5. After receiving the shocking news early in the morning while on my way to an appointment, I had to just help our staff member get fuel by other means and go to my appointment intending to call back when I returned to my office.6. I called back mid-afternoon to see what was going on and was told by a different customer service representative that the application review was sorted out and that all the cards were working fine. She helped me work out some details about the card profiles and we moved on thinking our account was in working order.7. Later that evening, another staff member called because his card was declining so I called back and sat on hold for over 30 minutes only to find that the reassurance from the customer service representative that the account was fine was incorrect and that NOTHING was worked out. This made me so angry because had I been properly informed when I called in the afternoon, I might have been able to get to the bottom of the situation and prevent another staff member from being stranded with no gas card. The customer service rep put me on hold, and when she came back she said there was nothing she could do, there was no department to transfer me to and no supervisor I could speak to. She also informed me that it could be next week before I had any communication from the Application Review Department (who knew this department even existed) because Friday was a holiday. I finally realized that I was talking myself blue in the face to try and understand what was happening to people that simply didn’t care.8. I was frustrated, confused and really angry. I had been trying to get to the bottom of this matter all day and it was now 9pm at night. This treatment of Wetlands Transportation, a new customer, that put our trust in WEX as our new fuel company was inexcusable. Our staff was put at risk. It placed our representative in danger of getting stuck in a small town, unable to get fuel and no way to get to his destination or back home.9. On November 10, 2023:10. First thing in the morning I called WEX again and again, the customer representative put me on hold to check on the situation and then came back in a very cold attitude told me that I had to wait to hear from the Bank. That was the first time I heard the word “bank”. I asked what bank? She replied, WEX Bank. She said I would get a letter when it was finished with the application review and that she could do nothing to help me further and that she had other customers to deal with. I tried to speak to her again and ask her to give me to a supervisor, but she hung up on me.I have responsibilities to WEX, to use the cards responsibly and to pay them for their services. WEX has a responsibility to provide the services we contracted with them to provide and to treat us, as a customer with respect and to communicate with us when there is a problem. This has certainly not happened and I think we have connected our business with a fraudulent company.
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November 2022 by Bob D
This bank sloppily allowed a fraudulent party to open a credit card in my name and my former employers name. The company was informed, agreed the account was a fraud yet a month later sent another statement - when I called the second time I was told “we have a note we are ‘working’ on it” this was more than a month later and the fraudulent account still had not been closed. Obviously this banks fraud department is not on top of things
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August 2022 by Steven Merriam
They deserve a poor rating! Nobody to speak with and emails go responded. We have attempted to resolve a compliance issue for weeks with no luck resulting in no fuel.
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March 2022 by Jonrene Missluvcash
600$ limit , shell fleet account , used it 4 times an lost the card , all my fault. Than the company choose to charge me 75$ every time my payment carried over not knowing the were charging that high fee + late fees untill I received a call about 500$ debit from them. 85+4 340 ish. So now these predators see us coming an boom 625 for a 340 debt. Sure hope this never happens to you, we didn’t just have a pandemic oops we aren’t all trying pick ourself up from COVID -19 I was never told I would be charge 75 or anything for a late fee plus actual late fees website works at 0% can’t even look an see half of what you want to see just stay away from them. YOU HAVE BEEN WARNED!!
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July 2021 by Kevin Scharett
worst service ever, wouldnt recommend to my worst enemy
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January 2021 by JRuff
RUN!! Do not use this bank!! My experience with this Bank was terrible. Your due date change so they can collect late fees. I had to cancel my account TWICE. I canceled once; but they did not close my account. My account stayed open and continue to charge me. I had a credit and did not issue me my credit. They just took it and acted like it never existed. Customer service is very rude. . It is a private bank so they can do whatever they what.. yes customer care made that comment to me. Mind blowing!! RUN!!
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January 2021 by Queen Vee
I have heard several instances of them approving companies for a gas card and then a week or 2 later they terminate the card sending out a generic letter that makes no sense of explanation. They really need to be stopped doing this this is ridiculous they are terrifying companies!
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October 2020 by Crown Mae Enterprises
I have heard several instances of them approving companies for a gas card and then a week or 2 later they terminate the card sending out a generic letter that makes no sense of explanation. They really need to be stopped doing this this is ridiculous they are terrifying companies!
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April 2020 by James Richardson
Was trying to get fuel cards we have zero debt and pay cash for our trucks and have cash in bank but want security deposit my bank gave me credit card in ten minutes don’t waste your time use your local bank
