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October 2023 by Rickie Phillips
If I could zero stars I would, canceled in March and still have not been able to get my refund of over $400!! Terrible company. I keep getting the run around. I’ve been told it’s in accounting, it has to be approved, it could take up to 90 days etc. no call back, no communication. My advice is if you want to cancel, use all the credits because you’ll never get your money back!!
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September 2023 by Cilla
The customer service is excellent. I've been using XPS Ship for several years now and I appreciate the service.
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May 2023 by Tim Brod
Ihave been with xps for a number of years. Any time I have had a glitch, their support team has been on it like white on rice!
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July 2022 by Andrew Rios
Was waiting for our delivery, it never arrived. Found out that the order was delivered, just not to me. Called the shipper and verified the info was correct for delivery. Costed me another week to get my package. Good luck if you decide to use them.
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July 2022 by itsplay
I spoke with Jennifer in regards to the shipping platform. She was so helpful and knowledgeable. I am SO glad to have had her help. Thank you Jennifer!
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July 2022 by Dan Harvey
Sent me spam. They are trying to get anybody to use the software.
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May 2022 by Carson Downing
Not only do I love the service and support I get from XPS Ship, I also love recommending their services to my clients because I know they're in good hands.
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January 2022 by Ashley Pruitt
They trie to over charge, was rude and said I never called to change info. Have several emails where their story changed all in one day. One lady tried to say I was lying about calling when I told her I have proof from phone records I called. She said she trust her employees more then the paying customer.
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July 2021 by Cereal Killer Sweets
Took $500 from my account without notice 5 months after I cancelled the account. Refuses to tell me when/if I will get a refund. Doesn’t return my phone calls or emails, doesn’t communicate. Doesn’t care that my small business needs this money. Claims USPS is holding my funds yet cant produce any files on it. Said it can take the money because my account wasn’t “cancelled” yet I have no access to the online portal to check my account. This place is an absolute joke.
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January 2021 by Tara Eden
Great pricing BUT the “customer service” reps are always rude and never fully answer your questions. They also will bill you later for things that were never discussed. If you void a label you are billed twice for it and it literally takes two weeks for a customer service rep to even respond ! They never want to do their job or any work.
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December 2020 by Melissa Olivares
Very bad customer experience. Their platform is very hard to use for the payments options and instead of helping you to resolve the issue, they close your account and leave you alone.
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October 2020 by Art Glitter Sales
We had an issue with USPS and a specific shipment, and the staff at XPS were very helpful. Great customer service and they were able to reimburse part of the shipping costs for us.
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August 2020 by Michael Sweet
Michaela always exhibits the highest standard of professionalism and follow through...she does what she says and says what she'll do
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April 2019 by Arthur Berkell
The shipping aspect is okay. When we closed our account, however, was when the fun began. The account was closed on January 10th with a balance owed to us. Would we get a refund? "Yes" we were told. Today is April 2nd. Through about 1/2 dozen phone calls over the past three months, we were given one excuse after another as to why a check wasn't sent to us. They are either completely incompetent or consummate liars and dishonest. I suspect the latter. I've complained to the BBB and the Attorney General of State of Utah about this dishonest company.
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April 2018 by Patti Miller
Great pricing, easy to use interface and excellent service from the staff. I have a number of other multi-carrier shipping services and have found this to be the best overall!
