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March 2024 by Charles Deering
Wonderful experience
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December 2023 by Heidi Frank
I live in downtown SLC. I drive all the way down to Creekside because they are so good here! The vets are knowledgeable. I trust them. Unlike the SLC Banfield, this place is actually clean and staffed with competent vets and techs.
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December 2023 by Claudia Montoya
i really do love this location and make a 45 minute drive just to come here. however i had a rough experience this past visit for my Rusty.. it was supposed to be a drop off dental appointment, and they’d let me know when she was ready. however i waited 6+ hours without any notice, finally i called the office myself and they told me she’s been ready and that the doctor “might” have tried to reach out to me (they didn’t). i just feel horrible that my poor baby was locked in her crate/a metal cage for hours due to the fact the receptionist, vet techs, and anyone else couldn’t have called me to pick her up. 6 hours for a dental cleaning is ridiculous. please try to do better, if you’re a pet owner you can understand the stress of dropping your pet off in the first place, going hours with no update is even more stressful. i do appreciate all the care i have gotten from dr grover and everyone at this location for my kitty. the vet techs as well, usually decorating her discharge bag with stickers/cute designs. i will continue to come here, just hope that there’s more communication in the future :)
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October 2023 by james aaron
This place is ridiculous. I signed up for one of their Wellness Plans, which require you to schedule an appointment in 30 days. Then, you go to their website, and you can't schedule anything at any of the locations because you can only book 60 days out and they have no availability in the next 60 days! Then, your supposed to call a location and get scheduling options over the phone... but no one ever answers the phone... voicemail only. 6 messages in three days, no return calls. This is a TERRIBLE way to run a business, especially when people's beloved pets are involved. Do I have up physically go on to make a damn appointment? No thanks... thank God my pet wasn't sick and in need of any kind of real help.
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October 2023 by Mark Hunt
Our daughter reseaerch which pet clinic was cheapest and took exotic pets. Out of about 12 places, this was the cheapest. They also had excellent service.
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September 2023 by Maddie Gwilliam
We’ve had some rough vets in the past, and have paid so much money for very little care. However, we have always had a great experience at this Banfield location. They are always so nice and take great care of our dogs. We have my senior dog on a wellness plan, and it helps so much. I don’t know that I can ever go anywhere else.
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August 2023 by Bre E.
Been trying to get in touch with the vet since last night. Dropped my dog of yesterday and he was fine. Picked him up and he's been whimpering ever since. Left a message last night, no response. Called first thing this morning, no response. Continued to call until I spoke to someone and FINALLY someone answered. They informed me the vet was in a surgery and would call me right after they were out. No call ever came. Called 4 more times and got the same response "he's busy with surgery/patients and will call you right back". NO ONE HAS CALLED! I was promised a call before they left for the day at 530... still no call. My dog is not well, I need to know WHAT HAPPENED TO HIM!!! To be ghosted by a veterinarian is seriously a WHOLE NEW LEVEL! This is not ok. I've paid for the wellness plan for a long time and to be brushed off this way is wrong. CALL ME BACK!!!
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August 2023 by Tiffany Henrikson
Good experience once you get in, but we pay for the wellness plan which is supposed to be helpful to go in for an appointment as needed, yet when I just tried to make an appointment where I can bring my dog in for a visit the soonest they had open was in 27 days…… kind of ridiculous. Our dog doesn’t do well to drop her off and leave her so I should have the option of a normal vet visit without waiting almost a month.
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June 2023 by Shawnalie Gray
Worst Vet, don't take your animals here. They held our Cat hostage for almost 5 hours, my husband called and then at that point they decided to examine our cat....NOT!!! We took him in for a sore on his leg, and they examined the wrong leg!!! How can you be that incompetent! After looking at the correct leg for less than a minute they say it looks like a sore, probably just needs antibiotics. Probably??? They made us worry for 5 hours just to not even be thorough. Please for your pets sake, just go somewhere else.
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May 2023 by Shawnalie Hildebrandt
Worst Vet, don't take your animals here. They held our Cat hostage for almost 5 hours, my husband called and then at that point they decided to examine our cat....NOT!!! We took him in for a sore on his leg, and they examined the wrong leg!!! How can you be that incompetent! After looking at the correct leg for less than a minute they say it looks like a sore, probably just needs antibiotics. Probably??? They made us worry for 5 hours just to not even be thorough. Please for your pets sake, just go somewhere else.
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May 2023 by Becky Goodro
The staff was kind and very informative! And they took great care of my dogs!
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April 2023 by Josh Miller
Nothing but positives to say about Banfield Hospital. Our chihuahua had her teeth cleaned and a large lipoma removed last week and Dr. Grover did an incredible job! Our dog is recovering very well and the area around the surgical site looks great! Highly recommend Banfield for any pet needs.
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April 2023 by LHopi LHopi
We took our cat in because he was starting to pee blood around the house. We were initially told that it was inflammation related to stress. They gave us some recommendations to reduce that stress and gave us antibiotics at one point. We followed all the recommendations and nothing improved (actually got worse). We took him in 2 other times for follow-up because it wasn't getting better. They continued to say it was most likely stress related without trying to do any other tests.We ended up getting a 2nd and 3rd opinion and both of those vets agreed the problem was a massive tumor (easily seen on an x-ray by both other vets) in his bladder. We are now in the process of scheduling an appointment with another company to put our poor kitty down.What angers me about Banfield is the fact that when what they told us to try kept not working, they didn't suggest getting x-rays or any other path. I don't know that it would have changed our cat's fate at all, but it would have saved us a ton of money in 2nd and 3rd opinions. We won't be coming back to this place ever again.
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March 2023 by Maddie Pulley
We have tried many small/exotic vets, and this is by far our favorite. When I put down my rabbit, they were so friendly and treated him like he was their own pet, they even got a pawprint of his feet for us.
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February 2023 by Allana Balfour
They took really good care of my little guy. The vet explained everything really well and was up front about the costs. Surgery and dental cleaning went well.
