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July 2023 by Frank Wentz
Big Fish came to my home in Draper Spencer in particular to update my Universal Entertainment Remote that is 10 years old. Spencer has this piece working better than it was working when I bought it in North Carolina. I have bought several items and services from Big Fish and communicated with the General Manager Jeff who is alway most helpful and accommodating. I offer the highest of recommendations. Thank you Jeff, Spencer and Big Fish for another exceptional experience. The Wentz of Draper
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January 2023 by Bret Bigler
Great experience! I have most of my theater setup already, but they were still great at helping me with the small parts I needed. I didn’t end up purchasing today, but was still treated as a valued customer. I will definitely check this place first for any future home theater needs.
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October 2022 by Xunyang Shen
Worked with Patrick and Jeff on upgrading a 15+ year old full-house audio system and theater. They are both really nice and professional. Highly recommend!
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May 2022 by Cliff Fine
Arranged to have someone from Bigfish Automation come to my house to help with a Sonos system for the house as well as 3 televisions with sound bars and sub woofers. Spenser and his assistant Ray were great. Spenser was very knowledgeable and willing to explain everything to me. They expertly and very efficiently sorted things out . I was extremely pleased with the work that they did. I give them a very high recommendation.
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April 2022 by Wayne Wilson
This is where the good stuff is!Home theater stuff from projectors to seating; you can experience various products to help you make a good choice.The staff is polite, informed, and helpful. When you need support for something you bought you'll find it here.Highly recommended!PS: if you are looking for "fun," JellyFish Lighting shares the same office space :-)
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September 2021 by Derek Scott
I've been working with Big Fish Automation for around a year now to assist me in building my home theater and take care of my Control4 system. I cannot say enough good things about Big Fish Automation and (more specifically) working with Patrick. They are super detailed and ALWAYS follow up when I've had a question or asked them to check into something for me which is an enormous plus! Something else that greatly impressed me is that they remember details about you, your system and setup even if you haven't spoken with them in a while which I think shows just how important their clients are to them. I've worked with several other AV companies here in the Salt Lake Valley and there's nothing like Big Fish Automation! I can wholeheartedly recommend Big Fish Automation for any of your AV needs.
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May 2021 by Mike Neilson
These guys are amazing in everything they do. They just finished my home theater and it is the best. I was not pressured to spend more money any time during the process. They also have done my whole home audio and that was a great experience as well. I trust them 100%.
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May 2021 by R Harmer
I was referred to Big Fish from the guys in our IT department at the Company where I work. Called and was transferred to Jeff. He listened as I walked him through what I was looking for and when I needed their help. Had a bit of a tight window on timing but Jeff managed to fit me into their install schedule. Jayme was on time and did an outstanding job with the installation. Really happy with the high quality of his work and, like Jeff, Jayme was great to work with. Two thumbs up for these guys and Big Fish Automation. I'll be working with them again on the next phase of the install so will add to this review once Phase II is completed.
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November 2020 by Greg H
These guys are the best of the best. They spent 20 hours in my home fixing everything that everyone else on the planet could not. I mean cable guys, internet guys, geek squad all failed...and these guys came out and resolved it all. They are knowledgeable and have solutions. My internet works now as it should and there are no dead spots throughout the house, speeds are what I am paying for at all pints throughout the house, my theatre system works appropriately with cutting edge tools...and BIG FISH walked me through each level of cost to give me great options for decision making and some options I made through them and some I made through other sources and they installed it for me at an hourly rate. I cannot say enough good things about these guys...professionalism was tip top and communication was effective and on cue. This can be so rare in this day and age and BIG FISH is as good as it gets...cannot say enough good things and I am a straight shooter. Thanks so much guys...I will certainly spread the word!!!
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October 2020 by Adam Crop
Some of the best customer service I have received! They installed my jelly fish lights and have been great to work with to fix some issues I have had, even though they didn't have to, they did it because it was the right thing to do. Love the product and the company is great!
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August 2020 by Dana Anderson
Our HDMI cable broke so we didn’t have a TV. We called Friday morning and spoke with Jeff. He worked us into the schedule within 1 hour. Spencer came right out and was able to replace the cable in no time. We were told by at least 6 other companies that they were at least one week out. We are so grateful for the amazing service.Von and Dana
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July 2020 by Angie Petersen
They gave a great tour of the showroom. Very friendly staff and they were easy to talk to.
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June 2020 by Andrea Page
Big Fish is awesome! Giff, Jeff and all the crew are great to work with. We had very high hopes and expectations on a big investment of our Home Theatre system. Big Fish helped us reach our expectations! They were always available during the process for questions or concerns and even showed us our room in virtual reality before we started. Giff is patient, professional and knowledgeable and treated our project as if it was his own!We definitely recommend Big Fish.
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March 2020 by Mike Ryan
Jeff and Giff are both experts and follow the sale with great service as well. They custom designed my complete system which sounds and looks fantastic. Highly recommended!
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April 2019 by Jeremy O
Jeff was so helpful in helping us get an incredible Home Theater system and Patrick went above and beyond getting it all set up perfectly. Highly recommend Big Fish.