-
August 2024 by Beca, Morgan
Cannot get a person on the phone. Will be on hold and it hangs up. Cant find an email anywhere to contact them. Got an email that my account is short over 2,000 ????!!!! But cannot find a way to contact the company.
-
May 2024 by Roman wendelboe
Let me start off by saying Jodie Carter is one of the best people they have at this place! She goes above and beyond in making things happen. No matter the time of day Jodie would always be willing to take a call or answer a text regarding our mortgage needs or any other questions or concerns we had. I would gladly recommend using her for anything you need and would vouch for her personally. This is a Great company and an absolute amazing worker! Thank you Jodie for everything you did for us!
-
September 2023 by Ryan Brown
Caleb went above and beyond to help with not so great credit and student loans. Definitely recommend his services!!!
-
April 2023 by David Johnson
Jessie is the best! My wife and I worked with Jessie while purchasing a new home and he was on it from day one. Very friendly and knowledgeable. He answered all of our questions, was always quick to respond and make sure we fully understood everything and all of our options. There was never any surprises or hiccups throughout the process. I was busy with work the night before closing and wasn't available till late in the evening. Didn't matter, Jessie, while at home, still called to make sure we didn't have any questions before closing. True customer service.I won't use anyone but Jessie in the future and I highly recommend his services.
-
December 2022 by A L
My husband and I were directed to work with castle and Cooke mortgage because our credit Union directed us to them for the specific loan we needed. The communication with Jodie since the very beginning has been horrendous. I do not recommend working with her if you do go through them.
-
September 2022 by brock trease
Sean got the loan done in a week on are refi saved us a lot in are payment
-
May 2022 by Alicia Lott
My husband and I were directed to work with castle and Cooke mortgage because our credit Union directed us to them for the specific loan we needed. The communication with Jodie since the very beginning has been horrendous. I do not recommend working with her if you do go through them.
-
April 2022 by Bethany Gonzales
I can’t say enough about Taylor Madsen and Leif Eastvold. They are the dream team when you don’t know where to start or your dreams are just out of reach. Not only did they make my dream a reality, but they did it with such kindness and no pressure or feeling of judgement when my credit needed work. These 2 are the ones you want in your corner. If clear communication, honesty, and problem solvers are who you’re looking for you won’t find better!
-
March 2022 by TROY DAVIS
The absolute worst experience I have ever encountered putting together financing for a home- Castle Cook - Boise ID. The problems encountered are to numerous to fit this thread, and are still on going. It’s all very reminiscent of the bait and switch.Steer clear of this company or watch your mortgage become the nightmare with no end.
-
February 2022 by Cory and Us
Jessie is AMAZING to work with. From start to close he and his team were with me all the way. I will continue to work with him and his team in future financial endeavors!
-
January 2022 by John Owens
Jodie is the BEST mortgage specialist...ever. Enough said. Just call her. She's the only one we will deal with (after learning the hard way). She and her family have been our family's choice for 30+ years.
-
January 2022 by Gwen Rognon
Fantastic Company. Sasha worked with us made it very easy and effortless. Did not have to worry she kept us informed of what was happening. She explain everything and answered any question we had. She was always available for an questions we had as things progressed. Great mortgage lender. I would refer people to her in a heartbeat.
-
November 2021 by Wendy Tannery
Trish and her team at Castle & Cooke were nothing short of amazing. She made the lending process stress-free, from start to finish, and made a very hard process seem easy. Trish is incredibly personable and knowledgeable, and always made me feel like my loan was her priority. I can’t say enough for her communication skills. When I had a question or concern she immediately got back to me with an answer. I really appreciated her quick response time to all of my emails calls and texts. I couldn’t imagine refinancing with anyone else! Trish is simply the best!
-
October 2021 by Blake Haines
The only reason they are getting 2 stars and not one is because Robert Scott. He tried to help but his hands were tied over and over again by the underwriter. They sent me a pre-approval letter for the amount I needed before I signed a purchase agreement. Once the purchase agreement was signed they started changing the terms on me. A week before close they said I wasn’t approved. How did we get from pre-approval to not approved? Are you kidding me? I ended up having to put 67% down in order for the deal to go through. It was a terrible experience. I will never use them again because I can’t trust that they will follow through with a pre-approval. Especially waiting till the last week to say something. That’s just a bad way to do business. I would work with Robert again if he was with a different company, but the underwriting process was a nightmare at Castle & Cooke Mortgage. I do not recommend them because of their underwriting.
-
September 2021 by Khanje Johnson
Andy made the refi process less stressful by always being available to answer my questions & keeping me updated during the process. He’s very knowledgeable & professional which definitely put me at ease.
