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January 2024 by Cosmic Cafe
A beautiful newly built Cycle Gear store! Has a huge assortment of merchandise and extremely well displayed!You also won't help but notice the amazing "cycle sculptures" hanging from the ceiling and other select displays around the showroom!
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January 2024 by Ryan Smith
Awesome store! I live 3.5 hours away in Idaho Falls. One of your employees, "Big Mike" actually went out of his way to find me a pair of chaps and make sure they were ordered into your store so I could pick them up while I was visiting my son in Provo. I can't tell you how much I appreciate the effort and the work to get those chaps for me. I will be back as a repeat customer for sure. Thank you, thank you, thank you!!! Those efforts are more appreciated than you will ever know. I will think of you guys every time I ride for at least several years. Godspeed, my friends. See you soon.
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December 2023 by Jason Orwin
This location is fantastic. Probably 6 - 8 times as big as the one it replaced next door. But even more important than their awesome new facility, and that is their world class customer service.Beyond what should be basic and common in any service situation, a friendly greeting and an offer to help locate something in particular, these people all ride AWESOME bikes. With that comes the knowledge you can only acquire through miles ridden, and it’s what allows them to deliver a level of service I rarely see anywhere any more. I’m confident when they tell me something I can bank on its accuracy. In the rare event that you stump the staff, they won’t just try to fumble their way through, they’ll tell you it’s a question they haven’t heard before, and then take the time to research through other staff members, or the internet, until they can give you the CORRECT answer to your question.Whether it’s ordering online and picking up at the store, or just wandering through what feels like 50k square feet of merchandise, my experience with Cycle Gear has always been a positive one. ✌️??
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December 2023 by Marc Finley
Cycle Gear is worth you time, check it out for yourself. Get to know them and your bike will love you for it !This is the perfect accessory bike shop ! Since they moved in to this space, they’ve gone from Great to EXCELLENT!!!The employees are typically amazing too. It’s a fun place to just walk around and see all they have available. Plus, if they don’t have it or maybe not in your size (I.e. helmet, jacket, whatever) they’ll bring it in and you can try it on. You’ll get used to coming here ! I’ve used other local resources that I felt were ok too, but cycle Gear sets the bar very high. Their prices are competitive and they have new items on sale all the time, I can recommend them highly, plus the mailing list I get maybe weekly is full of great sales and often have local activities you may not want to miss, also recommended.They already were getting 5 stars from me, but then this happened. I needed a battery they had in stock. I was not going to make it before the close at 7. I call Ed ahead and let them know I was running a few minutes behind and the mgr stayed a few minutes late(10). It’s stuff like that I love when I’m looking for that little extra customer service to be My Shopping stop. Thank you Cycle Gear
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December 2023 by Austin Roberts
Great staff and a lot of product. I was greeted by staff who helped me pretty much from the second I walked in the store. They were very knowledgeable and helped me pick out a jacket for my wife. I love this store, they have a lot of stuff too.
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November 2023 by Arturo Topete
As a first time buyer their staff was very knowledgeable and understood my needs to get me started on safe gear. The store was nice and organized but they didn’t have to color or gloves that was recommended by the staff. The Online shipping was easy and organized.
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November 2023 by Gibran I.
I went In to get some gear and to get started on my new sport bike. When I went in I was immediately greeted and offered help. I apologize ahead if I misspelled the name but Leigh was the gentleman that helped me, we spent probably an hour or more going through helmets, boots and armor etc. very patient he was as I am a new rider and ask every possible question on everything. Leigh never tried to pressure me into high end items or into something I didn't want. He assured to give me detailed information about any product to be able to make the best decision for myself. I ended up purchasing a few things to get me started and now I'm comfortable being able to ride and know I can come in and receive the most absolute best guidance and recommendations. Great store! And Superb employees! Huge praise to Leigh!
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November 2023 by Skragg
The store is amazing and huge the new location is massive and has lots and lots of gear to pick from.Only complaint was that either they were understaffed or the staff wasn't as observant as they could have been after selecting the items I was wanting to purchase I stood at the counter for about 10 minutes waiting for someone to check me out.It did seem like two of the staff members were engaged with customers and helping them select items which I can appreciate and I'm not sure if there was only two working that day or if there were more staff members elsewhere so I'm going to give them a high rating either way.The gentleman that finally checked me out was very courteous.
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November 2023 by Dwayne Asay
I love Cycle Gear - the assistant store manager - Big Mike - takes super good care of me. I have only been in their twice but his recommendations have been spot on. The first time I went in, he recommended some leather chaps and a leather riding jacket. I love them both…especially the chaps. The day before yesterday, I went in and he set me up with a new helmet and blue tooth set. I love it. I went for a 3 1/2 hour ride yesterday and am again extremely pleased with his recommendations. Thanks Cycle Gear and Big Mike!
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November 2023 by Mindy Peiffer
Mike and the staff at cyclegear are amazing people! They are always willing to help and discuss concerns before purchasing as well as researching items that they may not have in store. Can’t speak highly enough about the team here! Keep up the great work!
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October 2023 by James B.
Went into this store, were from California and there was the same store there! Staff very friendly and knowledgeable. I would recommend this company.
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September 2023 by Ethan Richter
Nick was fantastic, he came to see how I was doing within a few minutes of walking into the store and was very easy to work with. My buddy just bought his first bike and Nick was very patient answering any questions my friend had and was very knowledgeable on the products and didn't mind explaining things to my friend while I looked for my own stuff. While I know more than my friend he never made us feel bad for not knowing something. He was laid back and fun to chat with. If I ever need anything else I will definitely be back to see him, and I highly recommend talking with him if you visit.
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September 2023 by Landon Badoni
Our customer service guy was Justice. He was amazing and super helpful. Me being brand new into the motorcycling community he was objective and straight forward on what would be a reasonable setup that would be quality gear. He was not demeaning or patronizing, which can be common when entering into a new sporting community, but rather he was attentive and listened and responded with good advice.Overall very clean environment and well laid out and stocked. I can’t speak for the rest of the staff who was working there, but Justice was incredibly professional and I would absolutely recommend checking the place out.
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September 2023 by Austin Nielson
These guys are awesome! They have great prices on tires, ordered them off their website and my tires arrived in a day! Great costomer service! The only thing that sucks is they don't take your tires off of your bike, they will mount and balance them but you have to do the rest. I will definitely be shopping here again!
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September 2023 by Tim Hüber
This cycle gear location and specifically "Little Mike" is amazing. They saved us mid road trip, a thousand miles from home by going above and beyond by helping us with a parking lot tire change.They have a good selection because they were one of the only shops in all of Utah to have the tire we needed.Thanks for being open when other shops are closed, but especially for helping traveling riders out. ???
