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March 2024 by Billy D
Very disappointed there were no human tellers available to help me. If I had wanted to use an atm I would have stayed outside. Every Smart Branch in Salt Lake City has a teller.
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November 2023 by Seth Vermillion
I just prefer face to face banking
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July 2023 by K Z
Kelce was Wonderfull and very knowledgeable regarding my banking needs and was able help me switch my account accordingly and very efficient.
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July 2023 by Greg Funkhouser
The staff at the Draper Branch are absolutely amazing a very friendly and very helpful
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May 2023 by Adriana Lopez
Cyprus service is excellent!! Representative are always kind, knowledgeable, and go the extra mile to help me. ?
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April 2022 by Michelle Lee
Colin is so kind and great to work with.Love this credit union.They really care about their customers.Best customer service I have had in a long long time.
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April 2022 by Jessica Jiron
The people were super nice but I absolutely hated the virtual process that they had in place at this location.
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December 2021 by Pauline Summers
Everyone is complaining about the virtual teller. The virtual teller is fantastic. I don't have to interact with someone if I don't want to and the machine does almost anything I need for 99% of my transactions. When I need to talk to a real person they are extremely helpful. I always have access to my money and there is no waiting. Highly recommend this company.If you ever need help over the phone they are very easy to work with and quick to resolve your issue.You should ignore the complaints about the virtual teller if you are anyone who knows how to use a computer like everyone these days should.People complaining about the virtual teller need to get there head out of the past. Times are changing and this is a great change.
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December 2021 by B. D.
I was thinking of finding a local credit union because fewer and fewer credit unions are doing shared banking with other credit unions. According to my company credit union, Cyprus is still doing shared banking - but not from the drive up window! You’ve got to get out of your car and go inside to the back of the lobby where there is basically what amounts to a person in a closet that can do shared banking. Really?! The drive-through and the lobby are just kiosks with virtual tellers. While I was inside, I watched a dozen people struggle with the kiosks. Everyone of them needed assistance from the lobby greeter. How is this convenient to the customers when it takes longer to do transactions? It’s a cost cutting measure to ensure more profit, not help the customer. I’m willing to accept a large degree of automation and kiosks in my life, but when it comes to my money at a local branch? Nope. I wouldn’t bank here on a bet.
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December 2021 by Jaren Cole
Did the virtual teller here, and it was horrible the virtual teller machine cannot do nearly what an actual teller can do and when I went inside there was no teller to help me. If this is the way of the future for Cyprus they are going to lose a lot of people if they don’t give people the choice between having a human teller and a virtual one.
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December 2021 by Jarek Erznoznik
Everyone is complaining about the virtual teller. The virtual teller is fantastic. I don't have to interact with someone if I don't want to and the machine does almost anything I need for 99% of my transactions. When I need to talk to a real person they are extremely helpful. I always have access to my money and there is no waiting. Highly recommend this company.If you ever need help over the phone they are very easy to work with and quick to resolve your issue.You should ignore the complaints about the virtual teller if you are anyone who knows how to use a computer like everyone these days should.People complaining about the virtual teller need to get there head out of the past. Times are changing and this is a great change.
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December 2021 by Christopher Johnson
Probably the worst banking experience I've ever had. I purchased a Motorcyle and decided to put a chunk onto a loan to build credit. Issue after issue with these people. Their online portal for some reason can't work with T-Mobile phone numbers so I couldn't even access my account without calling in to ask for the generate pin code each time, on each device. That hid from me the fact that for the entire course of the loan they have been charging me extra for insurance (I already have insurance on it) with the promise of fixing it, but have yet to reach a resolution. Their support team has taken months to get nowhere despite my constant follow up and request to be transfered to somebody else or get in contact with a supervisor. I feel like they could not care less about me as a customer. Posting this here in the hopes that somebody out there in the universe will save themselves the hassle of ever working with Cyprus. I've used 4-5 other Banks for loans in the past and each has been a pleasure to work with. Save yourself the trouble and go to Uccu or Utah First if you want a good credit union.
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September 2021 by David Castillo
I came in to ask about refinancing our van. They connected my with somebody over the phone, did a hard credit inquiry, and then told me they would have to call me back the next day. I never heard back.
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August 2021 by Myron Denison
This is an electronic branch that some people may be avoiding. I say don't be afraid to use this location. The kiosk used to complete the transaction with tellers somewhere else in the valley is very user friendly and the fewer employees are there to help you learn the new way of banking. Good times!
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June 2021 by Sad Customer
I will never do business here again, nor will I refer anyone.
