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November 2023 by Adria Adams
I’ll give a 2 only because we love the style of our couch, and our mattress was a good deal, but the rest of our experience with Furniture Row was terrible. Initially, we were told that our leather couch was going to hold up really well against our pet claws. We asked multiple times, and were reassured when we were concerned about it that it wouldn’t be an issue and that our couch would have enough warranties to cover any serious problems.Week 1 of receiving the couch, we quickly realized that we had been lied to. Our cats were easily able to shred up the top layer of leather on the couch with a simple swipe.I’ve since learned that the type of leather this couch is upholstered with isn’t “hard leather” which means that it’s in fact, terrible for pets. Even our dogs larger nails are able to pick up tiny triangle shaped embossed pieces from the pattern in the leather, leaving it just looking terrible and we haven’t even had it for a year.We tried calling immediately (week 1) as we realized how wimpy and thin the leather was on our $5000+ couch, and weren’t given ANY help. All they could say is that we could pay a furniture repair guy to come fix it. No consolation for the misleading sales rep, no offer to help us exchange once we realized it was a terrible fit, or anything like that.We’ve had to resort to covering it with blankets to try and protect it from our pets.
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November 2023 by Chris Feickert
Great staff and customer service. Manager was nice to chat with as well. Just needed an accent chair for our townhouse, and it was on sale!New to the area, and appreciated the customer service!Thank you
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November 2023 by Dennis Jones
I worked with the female manager there and spent about $5,000 between furniture row and denver mattress, which is inside the building. I was moving from a house to an apartment and made it very clear multiple times that I needed the furniture by October 13th since I had no other furniture or bed to sleep on.No communication at all on move-in day and when I called the guy said no furniture at all came to their warehouse yet so I asked to get a refund. About 2 weeks later I received my check and had to wait a few more days to get my Denver Mattress refund. When that came in the guy told me the female manager has been lying to customers for years just to get a sale. He said I wasn't the first and won't be the last but no one above her does anything about it regardless of how many escalations she's caused.
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November 2023 by Tammy Whitten
I loved not being bothered as my husband and I just looked around. We were looking for the perfect sofa set and boy did we find it! Thanks to Erin for just the perfect amount of customer service. We’ll be back when we convert a bedroom into a cousin sleepover room.
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October 2023 by Maria R.
Don't buy from them , you won get what the advertised. I bought a tv stand with fireplace and everything is listed as fireplace.. but I got it delivered without fireplace, cos it's a 2 part item of course more money for the fireplace . Really bad costumer service I should say non service , Alessandra is was horrible she ignored me and k going with some sor of paperwork . if curious find the item their website even on item description say fireplace.Mc-grrx56gr.. don't buy this item.
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October 2023 by Katie Yanguez
Great pieces, we are very happy with the look and quality. At least one of the chairs had a screw fall off and the leg popped out of the peg, so we need to go repair that. Customer service and delivery was great
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September 2023 by Diane Dollarhide
Erin is awesome!! She was helpful without being pushy. Erin helped us find a counter height bench to go with our dining room set that is table height as well. Thank you Erin
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September 2023 by Sandy Harris
I was able to get help finding the item I needed via a text chat, then was able to easily contact them by phone call to see if the item was in stock. No hassle, no waiting, and friendly employees- five stars!
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September 2023 by Jared Jones
Furniture Row is a nice location without overly pushy salespersons. We found just the right couch, reasonably priced, and with some great Labor Day deals.A special thank you to Alexandra, she took great care of us - thanks again!
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August 2023 by Deanna Ouimette
Erin and her assistant were not only professional but also very kind, attentive and helpful even with the smallest of details and questions we had about purchasing our bedroom set. She went above and beyond to make sure we were happy with our experience and purchase.
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August 2023 by Britany Havens
Super frustrating experience. Delivery guys were over 5 hours late. I tried to be understanding but it’s frustrating when you’re told to be home between 10-12 on a Saturday and they don’t show up until 4pm. They stained the couch with their dirty hands. They didn’t put the couch together correctly and the pullout was broken when they delivered it. The delivery men told me they couldn’t do anything about it and to send pictures to the store. I did. They also scratched the table during delivery and the delivery guy used a permanent marker to fill in the scratch (which I understood) but then he spit on his finger and tried to rub the excess marker away. I was disgusted. The pullout on the couch broke completely within a few weeks. The tabla has had bolts fall out from under it several times. When I reached out to the store, they asked for photos under the table. They didn’t reorder the replacement parts while waiting for photos under the table. I have a bad back and cannot crawl under the table to figure out which bolts have fallen out. It’s super disappointing that I paid for a high quality item and received a scratched up piece of garbage that is falling apart and a stained and broken couch. I definitely wouldn’t recommend this place to friends. I was trying to support local businesses but wish I had gone with a chain that stands behind their products.
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August 2023 by Janie Gibbs
My husband and daughter all thought that the service was perfect. It was wonderful. They taught us all we needed to know about the recliner that my husband was interested in. Got to set up for the payment plan and at all was wonderful. Everybody there was wonderful. Thank you so very much
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August 2023 by Matt Hartman
Mason was great! Not pushy at all but happy to help and answer any questions. Very easy to work with and we feel like we got a good deal for a quality couch.
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August 2023 by Casey Salgado
Erin helped us at the store. We just moved in to the area and need furniture for the house. She was knowledgeable, down to earth and didn’t push for a sale she genuinely cared for what we were looking for and even gave advice on what not to get. We ended up having to go home and do some extra measurements but the next day purchased everything we wanted with her help.
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July 2023 by William Grader
What a great experience. I walked into the store and was allowed to explore before a sales rep came up to us. Diego (sales rep) is amazing. Not pushy but suggestive, he listened to what we wanted and helped us with getting the exact couch set we wanted. They should keep him around!
