Go-Ride

Most Recent Comments

• April 2025 by JOSE ANTONIO MEDINA
  The service I received when renting an e-bike was incredible! Everything was done online, and the process of renting and returning it was super fast.
• December 2024 by Alyssa Page
  Talked just enough to help with my decisions and helped me know what would work and fell better and gave plenty of advice and information about everything I asked for information on.🙂
• June 2024 by Jaden T
  These guys are super knowledgeable. I am a beginner to mountain biking and have lots of questions. Manny spent time to explain almost every detail of how mountain bikes work and how that information should influence my bike decision. These guys are professionals with experience to back up their knowledge. This shop was way better than when I walked into Hangar to get advice.
• May 2024 by TheLandCrew
  Best bike shop I know in Utah. These guys go above and beyond for their customers! I will only take my bikes to them for repairs! I can not speak more highly of them
• April 2024 by Parker Landgren
  Best bike shop I know in Utah. These guys go above and beyond for their customers! I will only take my bikes to them for repairs! I can not speak more highly of them
• April 2024 by Spence 3D
  The Nicest group of people working here.They Have done an amazing job Repairing my bikeThey have a good stock of New Bikes and accessories.
• December 2023 by Josh Beck
  Best bike shop in Utah County
• November 2023 by Cleaning Supplier
  This is the One of the best Bike shop/service shops EVER!The Team is constantly Fixing and Keeping my bike Top Notch.That keeps me on the trails and Riding SafeThank you Go Ride Draper!
• October 2023 by Jason Hancey
  This shop took care of me today. My Santa Cruz had issues and they sorted everything for a great price. Thanks Go-Ride
• August 2023 by Erica Ryan
  These guys are awesome! They really know how to fix and help with any bike problems. I bought a bike from them and had some issues and they fixed the problem and the bike is running great!
• June 2023 by George Fett
  These guys really are great! Their customer service is outstanding. They are patient, they listen to what you need and then they offer excellent advice if you don't quite know exactly what you're looking for. Danny and Matt spent over an hour with me picking out parts for a custom build recently and both were very pleasant to work with. I've had service work done as well over the years and they do great work! They're the experts and they don't hold it against you if you're not an expert.
• June 2023 by Nick Porter
  I’ve been into Go-Ride twice and both experiences were great! First I needed help getting some tires seated on my wheels and they(Andrew & John) helped me out on the spot. Next time I dropped my bike off for a basic service and they had it ready within just a few hours.Update: Been taking my bikes here for service for nearly two years for probably 10+ visits. Each time has been great, thanks!
• May 2023 by Sarah Jones
  This was my second time purchasing a bike. The first time was great. This time was horrible! I went to the salt lake location and had excellent customer service until it came time for ordering a bike built at the Draper location because they didn’t have any, this was his suggestion to buy this way, I was told the bike would be ready for pick up in 2 hours at the Draper location, I live a hour away from the salt lake store the Draper store is further. After 3 hours I went to the Draper store and nobody knew about the bike build order. The guy talking to me said he would get started on it right then and it would be ready for pick up in an hour and he would send a text when it’s done. My errands were done so an hour more of waiting was a challenge with little kids with me. I stayed close by and the hour went by, nothing. I traveled to a mall to try and kill some time and see if my baby would nap. 2 hours went by, double the time they promised at this point, nothing, no text. Gave them a call. They said my bike was next in line to be built! What happened to getting started on it right then? They could have told me plans changed! I ordered the build to begin with because they said two hours! Now it’s been 5 hours and they still have not touched it! By the time I finally got a text it was finished, it now has been 7 hours!! When I get to the store nobody I talked to knew what I was talking about and couldn’t find it in the computer. Then was Asked did you get a text? Yes. Then they couldn’t find the bike. Talked to another guy, he said he thought he knew where it was, told him my story. He said nothing, could care less. I finally Buy the bike 7 and 45 mins later and nothing is said about the extreme hassle I just went through. With two locations promising one thing and then 0 communication when it was longer than they said. 7 hours is a huge amount of time wondering around waiting and waiting and then not giving a care to the trouble they caused me! I’m very disappointed and unimpressed! I would have gone to another store or purchased a different bike had they been up front with me, and it would have been a totally different plan if I knew I had 7 hours. It was hell being treated this way. I do not recommend anywhere that treats people this way. A simple “I’m sorry there is a delay” and a new time frame given and I would have been saved this huge headache and still would have been a happy customer. I talk to 5 different employees today, all treated me the same!
• May 2023 by Zack Rawlinson
  Would not recommend this bike shop to anybody. I’ve been in there twice and both times they’ve quoted me something and the price has always been higher than they quoted me when I pick up my bike. I’m not talking about a couple dollars I’m talking about $30 more than what they quoted me.
• April 2023 by Katie Cook
  I had such a great experience buying a bike from Go-Ride. I initially went to Evo to check out a Juliana/Santa Cruz and they were not super helpful and a little sassy, but then I called Go-Ride and they were so beyond pleasant and helpful! I talked with Chris at the Draper location and a younger fella at the sugarhouse location and they were both soooo kind, willing to answer all of my hundreds of questions and went above and beyond to make sure I was getting the right bike for me. 10/10 recommend them !