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February 2024 by Linda Graves
Experience was great first time in this store, found what I needed which was a couple of zippers for 2 of my husband's jackets great customer service, friendly staff
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December 2023 by Jeffery Wolf
This location is the worst. So disorganized and so much stock is hidden in the back room because no one will actually put any inventory onto the shelves. Gave up looking for help after I couldn't find an employee after 20 minutes of searching.
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December 2023 by Elizabeth Jenkins
Does this place have a manager? Honestly shopping here is a major hassle, and if you can, DO NOT CHOOSE CURBSIDE PICK UP. The employees are dismissive (with the exception of the young girl with red hair). This the the busiest time of year and they have one lady on the register who although kind, is extremely slow. The line gets VERY long and none of the employees seem to care or try to do anything about it. I’ve been here twice over the last few weeks and it’s been like this both times. There are several employees in the store but management seems poor as the people don’t seem to be where they are needed. I REPEAT DO NOT CHOOSE CURBSIDE PICK UP. You’ll die in your car from waiting.
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December 2023 by Kylee Tolman
Unsafe environment and horrible management practices. I’m sure with the busy black Friday weekend that it’s been tricky being staffed well enough. However, today while I was in line to check out, there was only one register open. The line was pretty short but began piling up as the cashier was not at his post while trying to retrieve an online order for several minutes. It wasn’t a big deal, we were all patiently waiting and giving a lot of grace to the employee’s circumstances despite the inconvenience. The cashier returned and continued the check out process. Again, an online order needed to be retrieved and we all continued waiting. Meanwhile, the line began piling up a bit more, and I noticed the employee coughing a few times. When it was time for me to check out, I smiled at the employee and asked how he was doing. I acknowledged that he must be having a busy day and the weekend must have been totally busy for him. He then complained to me that it was, and that he has been sick with COVID the entire time while working there! I was shocked. I told him kindly that I was sorry he was sick but that I was glad he was there to help us all check out. He replied “I’m not.” I thanked him again and told him I hope he feels better. There are so many young mothers and elderly people coming in and out of this store, and I would have hoped that the management here would have found some alternative way to keep this employee away from interacting directly/hands on with customers, regardless of the illness. I am very disappointed in 1) the management’s decision to have this employee continue working at the cash register; and 2) the employee’s choice to respond negatively to a customer attempting to be gracious and kind despite the circumstances. Would have loved to have a conversation with management about this one but I don’t trust after this that much will be done about it.
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November 2023 by Christian Huff
Keep your purchases to the crafting section. Grabbed a Mountain Dew on my way out for the drive home. Tasted funny after the first few swigs and checking the date showed 2 months expired. Felt nauseous that night. When returning I found 3 different soda flavors were all expired in their fridge. Poor shelf control by JOANN management.
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November 2023 by Sheila Shetty
Right now, standing a line with 12 customers. When I ask if other cashiers could help out, one employee says I'll help in a fewl....while it took two cashiers to help a customer with a return. Seriously?
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September 2023 by Camila Fernandes Cavalcante
This store always disappoints. Their website is never updated, so be prepared to have your order canceled anytime. Online shopping is the most disappointing experience ever. In person shopping, is even worst, as the store is super disorganized and the staff is short, so unless you have plenty of time to look for what you want, go somewhere else.
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September 2023 by Brynne Adamson
Kind of confusing layout but good customer service. Nice crafts
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July 2023 by Bobbi Nichols
If they don't have what you want for crafting or art, then you don't need it. They have absolutely everything and for a good price. Staff is available, helpful and friendly.
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July 2023 by Christi Robinson
Has Halloween and that makes me happy. Not the cleanest parking lot and could use an interior update.
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July 2023 by Brain Smith
Great service great people!! Very friendly staff, and fast order: delivery I love this Joann!!!
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July 2023 by Lynnette McConkie
This Joann has a good selection of just about everything. The people here are friendly. I would come here more often if I lived closer.
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February 2023 by Berta M
Severely understaffed (just like everything else) they are still running their after Christmas 70% off ad & it is 2/5.Because of the staff shortages the Draper store was extremely frazzled-not dirty just messy. Fabric needs to be rewound on bolts & straightened-books we're out of place. Found what I was looking for no problem.There were 2 ladies cutting/putting away & only 1 at register. 15 minute waits at 6 pm on Sat night in both lines
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February 2023 by Craig List
I just ran into pick up something my daughter had ordered online. The shelves were kind of empty from what I could see and they were very short staffed. Everyone who worked there seemed to have a very positive attitude so it wasn't an awful visit or anything. They just could use some more help in the store and maybe restock their shelves
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February 2023 by Helene Montgomery
This store is so dirty. I gave the benefit of the doubt because Halloween was coming up. Then again because Christmas and what not. But it’s now almost the end of January and the store looks worse than it did in October. Nothing is organized, there’s tons of product on the ground and a ton is out of stock, and the floor is actually covered in dirty and dust. I wish it was better because this is the closest store, but I’m willing to drive farther just to go to a clean store. I will happily take down this review if the problem is fixed. Thank you.