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September 2023 by Kamran Shah
I brought my 2017 Toyota Highlander AWD in here after I hit a large metallic object that fell off another vehicle and completely damaged my front fender. Karl Malone Toyota body shop was able to work with my insurance and we got a new bumper on, plus they helped me with a new battery I had put on myself (a diehard Platinum AGM for the stop/start technology). They fixed my battery that was supposed to fit with some copper and I really appreciated it.Dustin C. was also very helpful and courteous in explaining the time it would take to fix the vehicle and in letting me know when it was ready. I was taking care of a relative with Alzheimer's at the time and appreciate the ability of Karl Malone Body & Paint to keep me updated about the status of my vehicle.Services: Body & Trim
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September 2023 by Max
10/10 experience; quick, easy, and highly informative. I was having audio issues with a custom built subwoofer and box install. Aaron stepped away from what he was doing and solved an issue that was giving me a headache for weeks, in like 10 minutes. I will be back!Service: Electrical
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August 2023 by Bruce Larsen
My experience with them was positive start to finish. Good communication, and reasonable prices with quality work. My repair advisor was Dustin and he did a great job of keeping me up-to-date and making sure I had everything I needed.Service: Painting
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August 2023 by Kylee Zundel
Karl Malone Toyotas body & paint shop has been absolutely exceptional to work with! Especially Dustin Chapman, the estimator there. He has been very thorough and helpful, as well as patient, every step of the way, navigating a very unique auto claim of ours. They have gotten in our vehicles ahead of the proposed timeline and also been very flexible with our schedules. I highly recommend them if you are in need of any paint and body work and highly recommend Dustin Chapman!Services: Tires
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July 2023 by Matt petersen
I got hit and took my truck to here, they were quick and did great work! They work with enterprise so when the vehicle was done I just let my rental at the shop and drove off. They even washed the inside of my car and the car mats. Looks better than when I brought it in
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June 2023 by Brandon Sturm
Thanks again, Karl Malone Toyota Body and Paint!! Dustin and Jaren did another outstanding job!! Kim and the front desk were awesome to work with again as well! From the hassle free quote, to the rental car pick up and drop off, to the finished paint and body work, my truck is brand new again. I can’t thank you guys enough. I recommend everyone come to you guys for high quality work and attention to detail. I wouldn’t trust my vehicles with anyone else. Thank you!!Services: Painting
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June 2023 by Joni Anderson
If it wasn’t for Russ this place would go out of business! The front desk lady Kim (thank goodness she quit) had zero customer service skills! Brian let’s all the balls fall and then expects Russ to fix his screw ups! Trying to get answers about vehicles and where they are in the procedure is like pulling teeth. Like I said Russ is the best and the only reason I give 3 stars. He needs employees that will have his back not drag him down!Services: Painting
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April 2023 by Brad Myers
Kim, Dustin and crew were all so helpful and lovely to work with! I’ve always had a good experience doing business at Karl Malone and know they do the best work and use the best parts and products getting my Toyota back in shape!Services: Steering & suspension repair
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March 2023 by Tate Henderson
Our brand new car door got hit. It ended up having a big gash in it and the car frame was slightly dented right behind that door. I was amazed how good of a job they did - honestly looks brand new again, with no sign of a repair. They also cleaned inside our car which was really nice to see. They were super kind and willing to help out with the complexities of a rental car (including rides) and insurance.Services: Painting
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March 2023 by Marvine Mercado
My review is actually 4.75 stars but I can’t select that. Karl Malone’s Body & Paint was the ONLY body shop I considered after my 4Runner was rear ended in a traffic accident. It was very important to me to go to a Toyota certified collision center.Dustin was amazing from start to finish. He really went the extra mile with my 4Runner. He clearly explained everything to me. For that I’m very glad I chose Karl Malone’s.The only part of the repair process I felt could have gone better, was the communications of when my repairs would be finished. Because I was coordinating the length of my rental with the auto insurance of the driver who hit me, it was important for me to receive updates on the progress of the repair. I always had to call for updates first. I never received a call that was initiated by the shop once I dropped off my 4Runner. It’s what made the coordination of my rental a little cumbersome at the end, as State Farm/Hertz needed updates on the completion of the repair.I hope I never need repair on my 4Runner again due to a traffic accident. But if I do, this is the only place I’ll ever use. I’m very pleased with the outcome of the repairs done on my 4Runner & it looks brand new again.Services: Painting
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February 2023 by Levi S
I was skeptical working with any auto body shop, but Karl Malone Auto Body and Paint went above and beyond. They say they guarantee their work and it seems like they truly do. I had some questions after I picked up my truck and they took the time to help me. I’d recommend them for sure! Shout out to Kim at the front desk and Russ who helped with the truck.Services: Body & Trim
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February 2023 by Hailey Peugh
I was suggested Karl Malone through my insurance, after I got rear ended at a car wash. I worked with Dustin Chapman throughout the process. I have had previous experiences with other car body shops, but nothing compares to this place. They were able to get me in for an estimate the day I called, called back a couple days later and scheduled me for the repairs. I took my MINI Countryman in and Dustin said told me to expect them to have my car for a week but he wanted to get it done sooner if possible. Just a few hours after I had dropped my car off Dustin called me with an update letting me know that there was going to be a little more work than expected. I still got my car back after only 4 days! Dustin was amazing to work with, kept me updated and kept his word. This place cared about you and wants to provide you with the best service possible, which they did exactly that. Great communication, kept me updated and got the work done within the timeframe they gave me. I would definitely recommend this place to family & friends and will 100% go back if I need to.Services: Body & Trim
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January 2023 by mike page
Dustin and team at Karl Malone body and paint did an excellent job on my wife’s 2019 4 runner. Everyone was super professional, very friendly and helpful. You cannot even tell there was damage to rear passenger door. Great job on matching paint. I will continue to do business with Karl Malone Toyota.Service: Painting
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September 2022 by Cyndi McCarty
Want to give a shout out to Bryan- or Brian (not sure of the spelling) Bryan goes above and beyond to give excellent service. I have used Karl Malone twice - once when my car was hit and needed repairs- Bryan was amazing! He kept me in the loop of what was happening with text messages and the car turned out perfect. The second time my mirror needed to be repaired, there was a broken part. Bryan was able to obtain (after a call to a buddy) one of the parts needed, unfortunately the other part wasn't available and needed to be ordered. Bryan went out to my car to see if he could somehow maneuver the unavailable part off of the mirror without breaking it. Magic fingers Bryan was able to get the part off - it took a while! I watched with amazement as he diligently fidgeted with the part until he could pop it off. Bryan then took my car and cleaned the mirror inside and out, replaced the part he was able to reuse and the new part- mirror works perfectly now. But the service didn't stop there- I asked how much do I owe you? This part is unbelievable to me - but I was only charged for the new part! Bryan didn't even charge me for the time he spent replacing the part and the time he worked on getting that darn stubborn piece off to reuse it. So, I just want to say if you need a great serviceman, ask for Bryan- he goes above and beyond to make sure Karl Malone... gives the service they promise. Thank you Bryan for showing me there are still great people in world!Service: Body & Trim
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September 2022 by Jade Chun
Excellent experience and service. Brought in my Transit van that had been in front end collision. They were ompletely transparent- had me come in while my van was taken apart to show me every detail. Thorough itemized list to approve so no surprises. Great communication. Earned my complete trust. After being lied to and overcharged by Draper Ford, this was a much needed experience. I felt like the people at Karl Malone Body n Paint truly cared.Service: Body & Trim
