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December 2023 by Chase M.
My work vehicle was overheating so I had it towed to this dealership and they've had it for a week and can't tell me what's wrong with it. They haven't even done a diagnostic on it. I call them constantly and all they ever tell me is they are working towards my vehicle. Why are they by appointment only if they don't even look at the vehicle they were suppose to look at, at said time. I could've taken to another mechanic and gotten fixed by now. I'm absolutely do not recommend taking you vehicles here. Worst customer service ever!
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November 2023 by Shane Smith
13 weeks of lie after lie about my repair. They said it took so long because they had to fly an engineer out to troubleshoot the transmission issue. Never drove it up a hill where it kept having the problem. Received my truck back three times with it not being fixed. Dealer pointed at ford to help, ford pointed at the dealership. Horrible experience. The 10 speed transmission is a know problem and ford won’t recall it or accept blame. Don’t by a 76,000 nightmare.
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November 2023 by Quinn Mounts-Hardman
Gavin Kimball and Gary the manager were really nice, sincere, and accommodating.I was a little inconvenienced about waiting a couple hours for all weather mats. But I am so grateful I got a great deal from this dealership.They really gave me a WOW factor and surprised me! Thank you all!
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November 2023 by H McPhie
Got my oil changed. They were so efficient. I pulled right in and was greeted immediately. The waiting area was clean and quiet and comfortable with complimentary drinks. I waited less time than I thought I would, which is also a bonus!
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October 2023 by David Clark
Very easy process from start to finish in purchasing our diesel F-250 from Brent. He was super helpful and explained everything. We will for sure use Larry H Miller Ford Draper Utah for any further vehicle purchases. Thank you.
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October 2023 by Dominick Anderson
Had a great experience with this dealership. The salesman Sean White is one of the coolest sales guys and was extremely helpful through the whole process. If you have the opportunity to work with Sean then you'll have a great experience too.
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October 2023 by asim kablan
as a former senior lube tech and CSA, this was by far the worst service experience i have had in any shop. service advisor keith ciriako updated me once during my 2 hour long oil change, letting me know 30 minutes in that there were 45 minutes left due to oil shortages. i had to walk over and hunt down a service advisor willing to help after 90 minutes of waiting with no other communication. additionally, as can be seen in the pictures oil was splashed over my engine cover, and the hood strut was left unlatched. on top of that, they did not top off my windshield wiper fluid, which i intentionally left low just to see if theyd be willing to do the easiest of service tasks. incredibly unprofessional, i recommend taking your car anywhere else but here. if you can, do them yourself, as i was simply trying to take advantage of the 3 oil change package. i guess i now i understand why it was priced low, as the service reflects it.edit: upon further investigation, i realized that they put 5W-20 rather than the standard 0W-20 in it the oil change previous to this. Thankfully they were able to find 0W-16 after the ridiculous wait, but I will be taking my car to toyota to be inspected for any internal damage that may have been caused, especially considering that this is a hybrid model. I will update this review with past service documents and the results. Ford also reached out to me, and I will be talking to them to see if we can come to a resolution. I will update with the results of that as well.
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October 2023 by Jeremy Kloepfer
Amazing staff, super friendly! LeAnn was great to work with and was so fast, she really made an fantastic effort to help us find a car and get started with financing without wasting an entire day waiting! Tony was phenomenal and took extra time and care of us to get us into a vehicle with what we had available to buy within and the terms we were looking for! He also was extremely fast and friendly! These two are fantastic to work with and we could not have had a better experience! The car is exactly what we were looking for and the detail done on the car was exceptional!
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October 2023 by Ann V.
Save yourself and avoid Larry H. Miller. Their sales individuals will do anything to get you into a vehicle. They manipulate and lie to receive kickbacks. They pressure you to trade in your vehicle at the lowest price possible. They don't care about getting you into the right vehicle, they only care about getting you into the most expensive one.Jessica Johnson is one of the most despicable sales representatives I've had the displeasure of dealing with. Jessica didn't know any of the basic questions I asked and she seemed annoyed when I asked and even suggested that I looked online. Again, these were basic questions like ,"How much can this tow?"Do not give them your business, they genuinely don't care about you.
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September 2023 by Roger Alexander
My car had a flat tire so I stopped by the service department without an appointment and was told they were fully booked. Most reps would have just let the customer take their business elsewhere but Richard Sanchez said I could leave the car until a spot opened up. He even got me a shuttle. He called me back a few hours later saying the flat was repaired at no cost! I was amazed. Top quality service. This is why I keep coming back to this dealership.
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September 2023 by Savannah Delgado
My salesman Lee was absolutely amazing and made my experience wonderful. He helped me set up my ford app and showed me all the amenities that’s my 2023 bronco had ! I 10/10 recommend him for anyone looking for a car.
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September 2023 by David McAllister
Our recent experience with Larry Miller was wonderful. Our salesman, Wes Childs was very friendly and pleasant to be with. He was knowledgeable and explained things patiently to us. He was confident yet not overpowering. He built our trust in what he told us. He worked hard to accommodate our unusual and special needs. We feel we were treated fairly because Wes made it a nice and pleasant experience!
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September 2023 by Ryon P.
Terrible service. Terrible terrible terrible service. Absolutely awful. So bad.. sooo bad
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September 2023 by Anita Navarrete
I am very impressed with my experience at Larry H. Miller Draper. They made purchasing a car a joyful experience, which it should be. Walked me through everything, was professional, upfront, and the process was quick, easy and painless! I'm very happy with my experience and definitely recommend this location. I will be back for any future purchases. Special thanks to Rhett, Mike, Brian, Tyson and Erick. Thank you all!
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September 2023 by Karie Caldwell
I have great confidence in my purchase. The salesman was fantastic. They made the buying process a breeze. The used car I bought was extremely clean and felt new even though it’s several years old. I feel that I trust this company and I’d definitely do business here again. Plus, they gave me all the Diet Coke I wanted. ??
