-
January 2024 by Kimberly Ball
I ordered a necklace for a friend who had lost a family member. I needed it fast so that she could have it in time for the funeral. The customer service rep was awesome, she rushed my order and did everything she could to be sure I received it in time. The necklace was beautiful and my friend loved it!
-
January 2024 by A
This company is a SCAM. These were purchased for me as a Christmas gift, paid shipping and everything. Never purchased from this company before they were found from an ad. Of course they'll pay for and promote ads but refuse to offer a refund when you get the ear rings and find out they're impossible to get on and that they HURT. These women are operating a scam, DO NOT BUY! Go local or somewhere else and give someone else your money, not these people!
-
January 2024 by Alyssa Jones
We ordered this for a sweet friend who lost their baby. I contacted MBM and they went above and beyond in pushing our order forward so it would be here in time to give to our dear friend. I was so impressed by the beauty and quality of the jewelry but most of all the kindness and customer service of the Made By Mary representatives. Will highly recommend this company to all.
-
January 2024 by Carli Hamilton
I know at first you might think the jewelry is expensive and so you might look elsewhere. But I’m here to tell you that you’re not just paying for quality jewelry but also quality customer service. Every time I’ve had to reach out to their customer service department they ALWAYS deliver on quality there too. Most recently Maggie and Mia helped me out and they were so kind and understanding. I give you both 12/10! Thank you ladies!
-
January 2024 by David Bacon
Great service! Lany was able to assist with correcting a mistake I made on a recent order. Very helpful
-
January 2024 by Julie Nguyen
I have been a longtime customer of MBM since 2018. I have countless necklaces, earrings, rings, anklets. I have bought many times as gifts too! I bought the pearl huggie earrings last year in March of 2023 and loved the style so much. I noticed recently that a pearl fell out and got in touch with customer service. After an email conversation with MBM, they said there was nothing they could do. So now I have these $82 earrings with a missing pearl that I cannot wear anymore. Disappointing. If they had been cheap jewelry, I would not have minded but for that price range, I expected better. I will not be recommending or shopping with MBM from now on.
-
December 2023 by Kyla Gibson
Amazing!! Very high quality pieces, if you’re looking for something unique that’ll last forever, Made by Mary is the place. Fantastic customer service who are very quick to respond and assist you. All my friends order from this small business now and I will continue to recommend it to everyone.
-
December 2023 by J Thomas
I am utterly disappointed with the service provided by Made by Mary. My daughter ordered a pair of earrings on December 12th, and as of one week later, they haven't even shipped.Upon reaching out to customer service, we were informed that we had missed the shipping window and the only solution offered was to pay an exorbitant expedited fee. It's baffling that a company operating within the same state couldn't manage to drop a package in the mail, which would likely take just a day.What's even more disheartening is the lack of assistance from the customer service team. Instead of finding a reasonable solution or showing any willingness to help, they seemed content with insisting on an expensive expedited option.I expected better from Made by Mary, and this experience has left a sour taste. It's disappointing to see a company prioritize fees over customer satisfaction, especially when the issue could have been easily resolved with a little effort and understanding. I would caution anyone considering a purchase from this company to think twice and be wary of their apparent disregard for customer concerns.
-
December 2023 by Kayla Peck
I ordered a necklace from made by Mary and it took over 3 weeks to get to me and it arrived broken. Very disappointed.
-
December 2023 by Brandon Shrewsbury
Made by Mary is an extra pick up on my route. I've learned who ever you are your treated really good there
-
November 2023 by Navyrae Zollinger
I went with company because they claim “everyday wear”. I bought a necklace from them and the chain broke after three months. They said they couldn’t do anything about it because they have a 60 factory malfunction policy. Not very happy and won’t be “getting another chain” as they requested.
-
November 2023 by Rebecca Milligan
I bought a replacement chain and an add-on disc after having my 4th baby. The chain on my previous necklace with 3 discs broke and I was hoping to, as the listing states “effortlessly slide” my 3 existing discs, plus the new one on this chain. The 3 discs that I already had did not fit.When I contacted customer service about this, they suggested that I use flat and needle nose pliers to disassemble and reassemble the product. I was honestly shocked by their so-called “solution” to their misleading advertising.
-
September 2023 by Lisa Pace
I got this necklace . About 4 years ago. After my dad passed away. I wear it every day . To remind me of him. Such good quality
-
September 2023 by Wild Was Her Name
Not sure how you got my information when I've never ordered from you before but stop sending me promotional texts! I don't want to buy anything!! I've tried to block you but I still get constant calls and texts. Leave. Me. Alone.
-
August 2023 by Tessa Karrington
Love everything I’ve purchased from here! I have a bracelet that I’ve worn for maybe 3 years and it still looks good as new.
