-
July 2021 by Candace L.
My husband has been with Bank of America for almost 20 years. He recently got an email from bank of america saying there's fraud. A couple minutes later some person claiming to be Bank of America called him. They went through the verification process, and he transferred the $3000 to some other account as requested. Shortly after, he noticed his savings account was empty and the $3000 that he had saved was gone. He called Bank of America, opened up a fraud case and denied recovering the money for him. So now we have to accept getting scammed and can't trust bank of america to come through when we really need it. This isn't the first or second time we've had to interact with them.....and it continues to be a bad choice. He's switching banks and is still awaiting his money. Had Bank of America had the appropriate measures in place and reacted according to protocol, he wouldn't have lost his money. No one wants to risk losing their hard earned money....so don't waste your time and money with Bank of America. He called Bank of America to investigate the dispute. After just a couple weeks, we got a letter in the mail saying they did not see a reason to give him his money back. He will be switching to USAA if Bank of America doesn't fix this and Ill scream it from the rooftops! It's NOT OK for your bank to kick you while you're down, this time is hard on everyone but that doesn't justify the terrible customer service and their lack of attention to detail. No one wants to be with any company that doesn't live up to its policies.
-
February 2021 by Alisyn R.
INCREDIBLE EXPERIENCE HERE. Have had a very frustrating time trying to set up my small business with other branches and over the phone but we were able to clear up everything here and I was well taken care of, in and out in less than 40 minutes. My account is 100% up and running. The people at the new Lehi, UT mini branch of Bank of America that helped me yesterday and those at the big branch today in Draper, UT were very competent, helpful, quick and efficient and are sorry for all the trouble I had with their employees at other branches and over the phone. Especially impressed with J. Dashiell Dale, "Dash", Relationship Manager and Jon Garrison, Small Business Consultant. AWESOME and problem-free process, they helped me super fast and everything went smoothly. Thank you!!
-
August 2020 by Al J.
It took over 5 hours to try to set up a business account. We scheduled a times to come in and get it done and end up waiting an hour. The service is the worst...the management is not much better....and to top if off they stole $18.33 from us for a service fee that we were told would not get charged. I called to see if they would refund it and they stated that since the account was closed there would not be a way to get you the money..Due to all the lies and misrepresentation we dropped the account. I cannot believe that BOA is still in business in Draper. I will certainly not make any kind of positive recommendation to any one else unless they have tons to time to waste and want a bank to steal their money.
-
March 2020 by Mr V.
Most awkward and slowest bank I've ever been in. Greeters act put out and no one is ever in a hurry to help you.
-
February 2020 by Lynnette K.
TRASH!!!! waiting time is ridiculous!! this is not a normal bank. no tellers, just offices???? sat for 20 min. i told the guy at the front i just need a cashiers check and was told to have a seat and will be helped soon. there were 4 workers and when i got there, there was just a guy and me waiting, he got up & left because he couldn't wait any longer. some other customers came in and waited & not one of the workers bothered to give us an update on the wait time. TRRRRRAAAAASH CUSTOMER SERVICE!!!!!!!!!! i left w/out being helped and 2 of the guys working at the front just yapping away looked at me leaving & didn't give it a 2nd thought.
-
February 2020 by Marty N.
The worst. How long can it take to make a deposit? Idk lets design the bank to take the maximum time it could possibly take. This is pure crap. Move your money elsewhere. This is the weirdest banking set up I have ever witnessed.
-
January 2020 by Jen S.
Came in with my mom to deal with some banking matters (obvs haha). We were treated with courtesy and respect. I was very happy to hear more branches will be opening this year, which will be closer to home.
-
January 2020 by Miguel L.
Employees are always friendly. Very clean and nice branch. Would be wonderful if location had 1-2 additional tellers. Otherwise a great place
-
December 2019 by Daniel P.
They don't have tellers. The wait is ridiculous! 50% of the time the ATM isn't working, this forces you to go inside! I don't feel like a valued customer! I will be looking for a new bank very soon! Reader, beware of hidden fees on your savings!
-
September 2019 by Richard P.
Wow! They Charge $8.00 to cash a check from their own bank. I received a reimbursement check from my insurance company and it's a BOA account. Went to cash it and they want to charge $8 dollars. No thanks, will deposit in my checking account.
-
August 2019 by Andrea M.
The CFPB (consumer financial protection bureau) completed their review of my complaint. Complaint: A non-account holder needed a check that was payable to himself converted into a cashier's check. I used to work for BOA and know the transaction in question CAN be completed for a $20 fee. Spencer said they don't assist non-account holders. I asked Spencer would he like time to review his policies and procedures. His response was, "No, we don't assist non-account holders." His branch is the 1st one opened in the state of Utah and currently the only one open. With this branch being the only one accessible for fully functioning transactions, Spencer needs to know his job and review policy if he isn't sure. Spencer, the branch manager, was stunningly rude and kept interrupting me throughout our conversation to the point I literally could not get a word in. I had to attempt to talk OVER him in order to gain his attention to listen. He likes to be the one doing the talking versus listening and he talks down to you. His actions do not reflect what a manager/leader should represent. I could barely get a word in or ask questions. So I filed an official complain with the CFPB on 8/1/2019. They completed their review 8/30/2019. Spencer's Response to his boss: Spencer, the branch manger, told his supervisors that I had requested to convert this check into a cashier's check "to be made payable to a third party". He further told them he asked me to bring in the check in person so that he could review it. False on both accounts. His words verbatim were, "We do not assist non account holders. You can call customer service if you'd like to confirm." Spencer repeatedly said, "Call customer service" at least 10 times to speak over my question I tried asking. I was RIGHT! The BOA rep investigating my claim confirmed the transaction in question absolutely CAN be completed. Analysis: This branch manager lies to cover his behind and uses the scape goat of this being a misunderstanding. There was no misunderstanding. I couldn't get a word in. He kept interrupting me and said call customer service repeatedly. I look forward to the next transaction I have exactly like this one. I'll be visiting Spencer in person expecting my transaction to be completed. I'll be prepared for Spencer's attitude and "misunderstandings" the next time. I urge anyone reading this, if you have a complaint, don't just leave it here. Visit the CFPB at www.consumerfinance.gov as this is a financial regulating website who will actually investigate your complaints.
-
June 2019 by Holly A.
Great service today while opening a savings account. I also found out that they are opening new locations. Yay!!!! The banker opened my new savings account in a reasonable amount of time with ease.
-
May 2019 by Ryan T.
Great experience! I'm originally from California and with such great relief it is to find a Bank of America in Utah. Newly built and very clean inside and out. They Have a Drive Thru ATM located outside the building. They also have ATM Machines located inside. I needed a temporary debit card and I was helped within seconds and resolved the issue in no less than 10 minutes. Mind you it was a weekday and around 3 PM but still was able to get help in a promptly matter. Also, with great news they said BOA will be expanding their services throughout Utah. Couldn't have been more happier.
-
March 2019 by Brock B.
Overview This branch did not help me resolve an issue even though the branch manager was in a position to do so. The assistant branch manager at the Harbor Blvd. branch in Anaheim, California, refused to provide notary services for urgent documents and then tried to renege on a promise to reimburse me for having to pay for the services elsewhere. I was directed to the Draper branch to get my reimbursement but Draper's branch manager did not help me at all. To be clear, the Draper branch did not cause the original issue prompting my complaint, but the Draper branch manager did nothing to help resolve the problem either. What Happened On Friday, March 1, I was on my way home from a vacation. My mom had some urgent documents she needed notarized, and I looked on my phone and saw the BoA branch on Harbor Blvd. in California. When we arrived, it was not busy. I asked an employee to get documents notarized but she said I had to have an appointment. Nowhere on the branch's website did it say an appointment was required for notary services. The assistant manager wouldn't budge either, even though I pulled out all the stops. I asked for an exception for being such a loyal customer for over a decade. I told her I had a just spent almost $2,000 on my BoA credit card to pay for my vacation. She just kept repeating that I needed an appointment, as if I were deaf or stupid. She made NO effort to check her schedule, to see if someone could squeeze me in, or to check if another nearby branch was available. In the time she spent arguing with me, she could have notarized my documents herself and sent us on our way. Again, the branch was not busy and I feel like I could have been seen. The assistant manager finally told me that I could go to a UPS store two blocks away and that BoA would reimburse the expense. I had to wait an hour and pay $20. The next morning, I called her about getting the reimbursement and she directed me to my local branch (Draper). I scheduled an appointment. Monday comes and I'm on my way to the appointment, which is 35 minutes away. The Anaheim assistant manager called me when I'm about 10 minutes out saying that I would not be getting the reimbursement after all because I do not have a BoA savings or checking account. I asked why she was springing this on me at the last minute, for she made NO mention of my needing a bank in ANY of our previous interactions (in our first interaction I told her I had a credit card with BoA). Reneging at the last minute was extremely unprofessional and my status as a credit card customer should be enough. She got super defensive and tried to place the blame on me. When I arrived at the Draper branch, the greeter knew something was up because he immediately fetched the manager. The manager listened and agreed more should have been done to take care of me, but he made no effort to help resolve the situation. He said there was nothing he could do, insisting that he couldn't give me a reimbursement without my having a bank account, that he could not "issue a credit against a credit." He's in a bank for crying out loud; surely there was something he could do! I asked if he could issue me a check, or give me cash against a withdrawal slip, or credit against his corporate expense account. He offered nothing. I had driven all the way up there and he was content to let me walk out of his branch empty handed. He didn't cause the problem, but his apathetic attitude is consistent with what I have come to expect from BoA. All he did was provide me with the phone number of the Anaheim district manager. The Anaheim district manager was in fact able to send me a check (for 75% of the expected amount), but I'm annoyed I had to jump through so many hoops. I'm disappointed that this branch manager was so apathetic toward helping a customer. He didn't cause the original issue but he sure didn't help resolve it either. BoA branch managers need more training on procedures and need a greater sense of urgency when assisting customers. I
