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April 2024 by Von Roskelley
I love working with the people from mountain America they are always so helpful
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April 2024 by Sonja Hammer
Very prompt
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March 2024 by Jamen Nelson
Patrick the branch manager is awesome. He went out of his way to help me. Great team here.
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February 2024 by Mariposa Perez
Tina Grundmann gave excellent service. She assisted me in opening a new account.Lisa bank teller, and Braxton also were very helpful.
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December 2023 by Colton Bain
I had an auto loan request, and I was helped by Tina. Let me just say she was extremely helpful and so kind. Thank you Tina for being such a sweetheart.
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November 2023 by Herwing Valentino
If you visit a Mountain America Credit Union agency you will always be attended to by people who only strive to make your experience excellent.
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November 2023 by Marshall Johnson
Do not do your banking here. We applied for a car loan on-line. We were pre-approved without issue. When we went to the branch in Draper to close, we were told that our DTI was too high and it would need to go to corporate. After waiting 4 days, they denied us because they decided to include my student loans. We bumped up our down-payment to make things work. That did the trick. However, then they raised the interest rate by 5%. I asked why would that happen? My credit score is excellent. They said buy your payment history isn't good... What? I have never missed a payment on anything. Meantime, we opened up new accounts to be able to take out the loan. In the end that is their game.We are going to close everything and take our business to a bank that will be honest with us.Update: I stopped by the Lehi branch and Dax was able to get his manager involved. They worked on my loan and were able to figure it out. In the end, I got an excellent interest rate and great terms. I was so grateful they took the time to dig deeper and solve my problem.
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November 2023 by Carla Hansen
I love MACU! I have several accounts and I've had a great experience with the Draper Branch.
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September 2023 by Casey Koon
Really nice location with the best staff. Really kind and helpful team. The staff is always willing and suggestive of ways to improve. I really like this bank and location. The location is right off the freeway and is near quite a few other shopping centers and stores!
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August 2023 by Mark Baca
MACU is awesome to work with. They have great staff that is eager to assist with all your needs. Thank You.
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August 2023 by Randall Autry
I've been with MACU for 25+ years . Their customer service has deteriorated in recent years. Branch staff are super friendly but unable to solve critical and unacceptable system problems. We had a line of credit that we paid off 6 months ago that we received a past due letter for recently. I showed no balance on the account and talked with my local branch. They couldn't figure out why it was sent either but said there was definitely no balance. Just noticed a ding on my credit score because MACU reported my account delinquent even though it shows a 0 balance and they reported it 3 years past due. Crazy. Still not resolved . Had another issue where we set up an account for my daughter and they gave her full Access to all of our accounts and no one at the branch could figure out why. Spent 2 trips to the branch and hours on the phone with no resolution.
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July 2023 by Junior Olive'
I have a good experience for the most part anytime I visit Mountain America Credit Union including this visit, after waiting for ten minutes to get my credit card I was told the printer was broken and was sent to a different location to get my card and throughout this issue the customer service was world-class at both branches thank you for making what could’ve been a frustrating experience tolerable and in the end resolved my issue!!
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April 2023 by Jenny Manary
Negative Stars- Worst Branch service and rude indivials especially Helen. Walked in to open an account, get put on a list and NO ONE, speaks to you, they help people that came in after me.. Sitting there over an hour, I finally approach a person, she has an appointment coming and another has one in 15 minute, Helen. And then everyone else has an appointment even though all the other desks are empty.. Instead of a list, say you don't matter and don't have time help us.. so you don't waste my time too..
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April 2023 by Michele Rowley
I love Mountain America! Yesterday Evelyn gave me above and beyond service and shared very useful information about my account. Thank you so much Evelyn!
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March 2023 by Frankie Greenleaf
The young man who helped me with my request was friendly, knowledgeable and professional!