Petco is a comprehensive pet store that offers a wide range of products and services for pets and their owners. Located in Draper at 195 E 12300 South, it provides brand-name pet nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles, often at discounted prices. The store features a full-service grooming area, veterinarian services, Vetco Vaccination Clinics, pet adoption, and positive dog and puppy training classes, making it a convenient one-stop shop for pet care. Customers appreciate the caring and understanding staff, especially in the Vetco vaccination clinics, where pet owners have noted the kindness and patience shown to anxious or fearful pets. The store is generally kept clean, which contributes to a pleasant shopping environment. Some customers have mentioned minor issues with customer service, noting that staff at checkout can sometimes seem unenthusiastic or unorganized, impacting their overall experience. However, the staff's professionalism and helpfulness, especially when assisting with pet care needs or taking advantage of sales, are often highlighted positively. Overall, Petco is valued for its wide selection of pet products, professional pet services, and the ability to handle multiple pet needs in one location, despite occasional inconsistencies in customer service.
Customer service, by the long term and experienced staff, has always great. They are not only pleasant, but very insightful. Any new staff members have excellent mentors to look up to and follow their lead.
April 2025
I have several pets, loved pets, that items that I routinely use for caring for my pets happen to be on sale. Which was a financial blessing. The staff member was extremely kind, thoughtful and helpful and professional.
June 2024
It was a really nice clean store, but the vetco employees were very unprofessional and unorganized. The girl was new, but it got very frustrating trying to explain to her what I needed done multiple times. But she was very sweet and I hope her training continues and she does great!
