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January 2023 by Jessica Anderson
Ross the store manager was so wonderful. She walked me through my options with Samsung and google pixel and I left excited about my selection! Thank you
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November 2022 by Angham El Safadi
I went to the store and I got a lot of help, Rejam helped me a lot and answered everything I needed. And the manager was so nice and helping everybody, honestly a very good service. I recomend it.
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November 2022 by Roberto Oletic
Amazing in the storeRoss lead the business and very nice support very commitmentThank you Ross and Anastácia to give me the right wayThank you ladiesRoberto Oletic
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November 2022 by Mariana Bloch
Simply amazing! Manager Ross was kind, pacient. Our experience was just great!
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November 2022 by Danika Mastro
The customer service here was unbelievable. In the most horrible way. The people helping us, one specifically was extremely unknowledgeable of almost every question I was asking her, as well as the other person that was supposed to be a little more informative. The demeanor of the whole conversation was not how it should’ve been. No explanations or direction that I needed, just very raw attitude. I was also told I would get $800 for my trade-in and I am now getting emails that says I will receive $135. Just extremely unhappy with the service. I would not recommend going here unless you’re speaking directly to the manager.
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August 2022 by Izumi Hamada
I had a great customer service experience at this place! So friendly and helpful.
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August 2022 by Ezra Anderson
Very positive and good energy. Helpful to everyone who come in to all communities.
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August 2022 by Mr. E
Excellent staff. Very helpful getting my new phone setup and answering questions. A+
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August 2022 by Kelly Peters
I went to this t mobile a couple weeks ago to ask about fixing my phone. When we walked in a girl came out of the back and said they were closed and walked towards us shewing us out and then literally walked us to the door. Also just now, I went in to return my phone case and immediately they said I couldn’t return it without a receipt. I asked if they could pull up my account to show I purchased it and they said no and they also told me that they don’t sell that type of phone case there. I explained that I was confused because I bought it at the t mobile in Layton. That’s when they told me they couldn’t pull up the receipt from a different store. While that reasoning is fine, it was very weird to me that they told me no right off the bat without even looking up my number and trying to help. The entire time they were very rude with their delivery and were rolling their eyes every time I asked a question even though I was just genuinely confused. The two girls I was dealing with was the girl with short blonde hair with a nose ring and a girl wearing cat ears. They acted like I was inconveniencing them when I was asking them simple questions. After both experiences I’ve decided to just go to the t mobile in Sandy because they have always been super nice.
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August 2022 by Jeff Brohamer
I purchased a hotspot about a month ago and came back in the store because Daniel was awesome. We decided to get an iPhone Mini but the store didn't have the color we wanted so he called other stores looking for another. All we could find was blue and we needy pink, so he had it shipped to our house. Thanks for an amazing T-Mobile experience and for all your help!
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August 2022 by Jackie Sannes
Went in at 6p, didn't leave until 9p. All we needed was 2 phones transferred and 1 new iphone. They tried to tell us we could no longer buy the iphone because it was past 8p by the time they got to processing it. After all said and done, ended up having to call both AT&T and TMobile to fix all their mistakes. They also set up with the most $$$ plan when we specifically asked for lowest. Do yourself a favor and skip the 13800 S shop.
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August 2022 by Vanessa Thomas Page
Carmen Pincock was extremely helpful, kind & friendly. Thank you!Great location.
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July 2022 by Sonya Adams
Never before have I had such a wonderful experience !! Carmen was amazing - she was such great help and so accommodating - she walked me completely through the new phone process - her pleasant and kind personality made the experience grand - Daniel was a great help as well - he was extremely knowledgeable for a new employee !! Thanks for hiring such commendent individuals !!
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May 2022 by Mark Walker
This was a long visit. We were greeted promptly by a trainee and queued up for help adding a new line and device. The small store was staffed by one young lady (21 years old and a 2 year associate we learned) in addition to the trainee. We had a couple in front of us with a rather complicated issue. We waited an hour at least-- but no complaint, seeing that the young lady was constantly engaged in moving their issue forward and our conversation was entertaining us. She even helped a customer with their bill during an appropriate pause and moved them along. When she found another pause waiting on something she quickly added a line for me and helped make an educated decision on a free device that met our requirements. She was knowledgeable and engaged in the business. I take one star away for a few times that her conversation with the customers went to a whisper a few times which was slightly unprofessional but really its more like a half star. She killed it otherwise. Good job!
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January 2022 by Tracy Field
Best experience. Amber helped me understand everything I needed to know about the best Apple Watch for my son’s girlfriend. THAKS AMBER!!!
