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November 2023 by Lisa F.
This shop is the best!!! My Cayenne stopped in the middle of 90 South, I called Utley's they helped me find a tow and get to their shop. They did all the diagnostics only to find it needed to go to the dealer, no charge!!! I have been getting all my work done here for 2 years now!!! Truly the personal touch every business should strive for!!!
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November 2023 by Trent Pettry
Jay and the team at Utley’s have always gone the extra mile for me. Their service is top-notch and far more reasonable than the alternatives in the area.
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November 2023 by JAM
Used Utley's in the past and great service. Not sure what has happened. Over 4 weeks to diagnose my starter (which I told them I was 99% sure was the issue). When I called to see their schedule before I towed my car there, was told 1 week out. Each call had the same answer, "the tech is working it to make sure it is the starter." I asked, so the tech has spent 40 hours on my car alone to diagnose it? Was told the techs have been jumping around, so when I asked why did techs not jump to my car when it was brought in. No answer. Took 1 day for the part to arrive and was fixed the next day.Again they do good work, horrible customer experience and communication this time!
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October 2023 by cindy lorraine
The guys there are the best, I’ve taken my Porsche in to have repairs and oil changes. They accommodate me with appointments so I can just wait. The are very good about explaining everything to me. That’s my place for my cars.and if you need to have yours repaired and well taken care of, this is you place.
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October 2023 by Mason J.
DO NOT WASTE YOUR TIME HERE. I truly don't understand where the 5 star reviews are coming from because I've never dealt with this level of unprofessionalism.Took my car in just for a diagnostic on an electrical issue, and it was such a nightmare that I had to make a whole list of every way they screwed me over while I was a customer there: - Scheduled me two weeks out, told me the diagnostic would take a few days. It took 3 weeks, and that was after repeated phone calls where they gave me the same answer everytime. - Attempted to charge me $335 when they told me originally the diagnostic fee is $163. When I confronted them about it, they dropped all the fees- Wanted to charge me $2000 for a job that requires a $100 part and a couple hours of labor. It turns out after removing my car from their shop, that the job they wanted to do wasn't even what was actually wrong with my car. - Handed me a PRINTED OUT COPY of a FACEBOOK post I had made, not mentioning the shop by name, asking if someone else could help me out since this shop was taking way longer than promised. On that paper, they also wrote me a list of other shops to go to as a way to say "don't come back." Pettiest, most childish thing I've ever seen from a business- Parked my car half a block away from the shop when I came to pick it up because they have so many cars parked all over the place. The car was also dead, so I had to wedge my wife's car to try and reach the terminals to jump my car. - Employee at front desk would not even look up from his phone almost the entire time he was talking to me, and not once did the manager ever come out to talk with me or even apologize for how long it had taken to do a simple diagnostic Do not waste your time here, they are overworked, understaffed, and don't give a crap about customer service at all.
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October 2023 by Chandra S.
Ladies, you can walk into this business without a man by your side, and be treated fairly. I've never had an auto repair experience like that until now. Have you? Dallas doesn't realize it yet, but we are customers for life. I know for sure I won't get the same experience any place else. I'm telling ALL my friends.
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October 2023 by India K.
Honest. Hardworking. Friendly. Took in a BMW I was considering purchasing. I left feeling confident in the scrutiny given to the car. Calling in to request a pre-purchase once over was easy and I was able to make an appointment within 24 of contacting Utley's. It's clear to me why the reviews are outstanding for non-dealer import work!
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June 2023 by Roshan Thomas
The quality of service is really great and they are knowledgeable on German cars. I’m glad I found this place. Never going to a Mercedes dealership againService: Brake service & repair
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June 2023 by George Major
Kind, knowledgeable, dependable, and honest. Can't recommend them enough if you drive a European car and need either an oil change or a big job done!
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May 2023 by Gwenda Powell
Super friendly guy at front desk, made an appointment for my car which was a couple of weeks out but no biggie for me. I'll have to update on the 2nd of June.
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April 2023 by Bj Buttars
We were in town from Boise for only a couple of days, and our Audi A3 had a transmission error code. Despite being crazy busy, they squeezed us in and gave us the info we needed about our issue, which gave us peace of mind to make it back. Didn't charge us anything!
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March 2023 by Darrin Hansen
I have a 2013 Audi a six that had the under cover torn off while driving through deep snow on our last storm. And it was partially hanging off and I zip tied it up to figure out how to fix it dealership plan they want to $500 for the parts, I found these guys on a Google search which were close to me and called. They kind of offered to check into options for parts and repair that suggest that I come in to look at it to see what they could do I stop by without an appointment and they offered to take a look at it by putting it up on the jack Right there on the spot while I waited and put some larger washers to hold up the heat barrier. The problem is fixed, I didn’t have to spend $500 and they did it as a courtesy. I’ve never had it any car repair of anything done without some significant bill, I appreciate your kindness, and offering to stop the busy schedule to help me out for a few minutes, I will definitely be going back for more service on my Audi. Thanks you guys.Service: Body & Trim
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January 2023 by Joshua Watkins
Made an appointment and these guys stayed several hours past their normal closing time to finish my oil sensor and transmission service same day. Definitely will return. Thanks Dallas and team!
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January 2023 by Sean Himle
Rad company that has your best interest. They know their stuff for your European car so less stress there! If your car needs love. Plan on this place!Service: Oil change
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December 2022 by Larry H.
great service ,highly reccomended to all my clients,fast fair and efficient
