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November 2024 by Robert Fisher
Sadly I cannot leave a good review.
The good: They were prompt and on time. Good communication.
Eric was friendly and professional. The move supervisor was professional and friendly
The bad. Oh boy. I am guessing they were a new crew. They scratched and ruined a freshly painted banister, railing and wall in the old house moving (This was was done for the new owners as part of the sale.) a large desk that should have been taken apart as there was not enough room to move the entire thing up the stairs. They also scratched and bent this desk forcing it up the stairs.
At the new house they took a large buffet that was supposed to remain upstairs to the finished basement and put holes, dents and scratches in the walls of a brand new house. They also broke this buffet in the process which we didn't notice until the next day. I suspect they knew but forgot to tell us. They did point out the other damage. But they literally beat the hell out of both stairways at the old and new house. I now have to pay to get all that damage fixed for the new owners of the old house in addition to my new house.
Hopefully all this damaged furniture and walls are covered by the claims company. I hope this goes well as the claims company wants a bill of lading which was never provided. I hope the estimate will be enough. You also only get one week to submit the claim. So not only did this move cost me 4000 dollars, I get to pay at least 1000 to 1500 more repairing holes in walls and repainting walls in addtion to the damaged furniture. I remained calm throughout all this but I was and still am pretty irritated and disappointed. When I spoke to Eric about this he seemed to not really care and I had to ask for the link for claims submission after it was not sent with the final bill when I was told it would be. The moving supervisor on the job was professional and kind about it, but the company as a whole doesn't seem to really care.
The reason I hired "professionals" was to avoid this from happening. My wife's co-workers and our friends who came to help us unpack were shocked and said they will avoid Wasatch Moving Company in the future.
Edit: Company owner reached out and arranged to have the damage to both homes repaired and it was done quickly, so I will bump up the review to a 3. The claims company for the damaged furniture is a bit to be desired as they don't seem to be the most intelligent. But that has nothing to do with Wasatch Moving Company.
Edit 2. Back to a one star. They damaged over 2000 dollars worth of furniture and the claims company said we get 239 dollars based off the bill of lading. They base it off the weight and not the actual value of the items destroyed. Never use this company. Their staff are from the short bus. Too stupid to take apart furniture when it won't fit and make excuses like stairways now are smaller than they used to be. The house we moved into has a large and open stairway. They were able to get the damaged item back up the stairs without doing more damage. Find someone else. Ridiculous.
Response to the owner:
If it was my company and this happened, I would have probably discounted the move or offered more compensation than what federal regulations require. Would have gone a long way and you wouldn't have this 1 star review.
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October 2024 by Jorge McConnie-Saad
Eric was professional and thorough on the phone when booking Wasatch Moving for our wedding event. Upon confirming final payment, they acknowledged apologized thag one of the trucks arrived 27 minutes late and gave me a credit for $90 as prorated reimbursement. Bobby led the team with great direction and enthusiasm. Austin was a true professional. 5/5 without a doubt.
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October 2024 by tom o
I didn't use them, but I did catch them illegally dumping boxes. Once the authorities arrived, the portly bald fellow sat in the truck while the two younger men cleared up the issue.
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September 2024 by Franco Solari
Crystal/Sherrie: worst customer service. Moving one bedroom apartment took them over six hours. Also, they damaged and destroyed pieces of furniture and don't took responsibility for the damage; worst company to do business with. NOT recommended!
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August 2024 by Justin Olson
While one of the movers was great, the second one was terrible. He dropped some of our furniture in the street while unloading, and he also broke the bottom edge of one of our dressers. When I mentioned it to him (because I was right there when it happened), he didn't even apologize but just shrugged.
Additionally, the price ended up being WAY higher than quoted -- by almost double. One of the reasons was they charged us for an hour and forty minute commute time from Murray to and from the south valley -- which, let's be honest, is no more than an hour.
I'd recommend checking other movers or at least be aware of the upcharge.
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August 2024 by Girish Vankayala
We had a great experience using Wasatch Moving Company recently. They were a man short but the others ensured the move was smooth. The billing and customer support teams were also very proactive and did an amazing job
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August 2024 by Kelly Brown
They were on time and professional in their service
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August 2024 by Kelly Gibson
Absolutely thrilled with Wasatch Moving Company! From start to finish, their team was professional, efficient, and incredibly careful with our belongings. The movers arrived on time, worked swiftly, and handled our furniture with great care, ensuring nothing was damaged during the move. Sherrie made the scheduling easy and stress free during a chaotic time. Their friendly demeanor and willingness to go the extra mile made a stressful process much more manageable. I highly recommend Wasatch Moving Company to anyone looking for a seamless and stress-free moving experience!
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August 2024 by Amber Milton
Five stars all the way! Wasatch Moving is the best. As a realtor, I recommend them all the time to my clients and they always take excellent care of them. If you’re looking for an stress-free moving experience, reach out to them today knowing you’ll be in good hands.
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August 2024 by Tom Horn
They came on time and made the move with ease. The put the items exactly where I wanted them.
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August 2024 by Sammie Rose
I've used Wasatch Moving Company and few times and they are absolutely amazing. I never have to worry about furniture being destroyed and every mover I've ever had an interaction with has been friendly and easy to talk to. 10/10 would recommend.
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July 2024 by Charles Perschon
Wasatch Moving was fantastic moving office furniture! Super fast, took good care of the furniture, and really friendly. Highly recommend!
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July 2024 by carolyn Hopkinson
I have used them twice in the past few months and plan to use them again on my next move they are amazing!!!!
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July 2024 by Burt Hoagland
Fantastic people at a great price!
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July 2024 by Rick Michels
THE CREW WAS CLEAN CUT AND VERY FRIENDLY. THEY SHOWED UP WHEN AT THE SCHEDULED TIME AND WORK HARD TO GET THE MOVE DONE QUICKLY.
