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March 2025 by ambbr
Incompetence or intentional deception? Perhaps both. I would rate this branch a minus 20, but unfortunately, the lowest rating is one, and even that feels excessively generous. My indignation stems from the following: when opening an account for my minor daughter, a bank employee repeatedly assured me that this type of account incurred no fees. However, for an extended period, fees were deducted from the account monthly. Furthermore, when the account balance fell below zero, the bank, without my authorization, processed an overdraft (covering the negative balance with their funds) and subsequently charged me a penalty for that very overdraft! This is the epitome of arrogance and unprofessionalism. This bank offers no benefits and is, frankly, unprofitable and unreliable. I am indifferent to whether this behavior is rooted in employee incompetence or intentional deception. Resolve it yourselves. I strongly advise against conducting any business with this bank.
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October 2024 by Adnan Emir
Thank you so much for excellent service for Camilo Sancle. 👍🏻 He’s so helpful
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August 2024 by Abraham Tawareguci
Never had an issue. The tellers in the drive thru through are always nice and get everything done quickly.
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July 2024 by Jon Alto Utah
Get this… I drove up to the ATM today. I inserted my ATM and entered my PIN. OMG I now have ca$h!!! An amazing 🤩 machine. Cheers 🍻
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July 2024 by Belly JC
This branch just earned a nice one star. They told us the 9am appointment was double booked by error, that's fine, but they told us to wait and let someone who doesn't have appointment cut in front of our 9 am appointment although we were thr first one who walked in the branch as soon as they open. What's the point of the appointment then? We will never be back to this branch.
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June 2024 by Alex Eldredge
We worked with Christian today to combine some accounts. While we were there he helped us realize some potential for more cash back by switching my card! We had a great experience. He introduced us to the manager and we look forward to coming back to this branch to bank with Christian again.
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May 2024 by Ali Shahabi
The management's behavior is disrespectful and lacks professionalism.
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March 2024 by Alicia Leitch
Heather was fantastic! She helped me get some time sensitive documents taken care of quickly and efficiently.
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February 2024 by jason
I have been a member at Wells Fargo for over 20 yrs, I was very disappointed today 02/03/24 at the Draper Utah branch. They refused to accept $600 rolled coin in exchange for cash. I have in the past year returned several boxes of rolled coin to this location with zero issues. I was told today they will no longer accept my rolled coin ever again. They passed blame on the corporate representatives, however I return boxes of rolled coin weekly to surrounding branches throughout the salt lake county area with zero issues. I believe they are just being lazy and want to do the work required to return coin to the cash service company. That is a part of providing a banking service to your customers is it not? I won’t be returning to this branch ever again.
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February 2024 by Judith Puhr
Jacqueline Sanchez at the Draper branch has been assisting me with our Small Business account for several years. Today, she again helped me resolve several issues with that account. She is very knowledgeable about the many facets of business accounts. A* Jacqueline!!!
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December 2023 by Brynne Adamson
Busy around lunch time. Longer lines with two tellers
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September 2023 by John K
Been with this bank for over 10 years and a PMA member. Service here is so bad, always understaffed. Wait time is over 30 minutes middle of the day. The staff seem to be doing the best they can, however it is clear that the management overseeing this branch are incompetent and lack any understanding on customer service.
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September 2023 by Katelyn Moreno
This is such a bad banking institution. If you work with them just be warned that they take the most seemingly simple transactions and complicate them by about 100 times more than they need to be. Nobody is on the same page and it constantly feels like they make up their banking rules on the spot. I’d put this place on par with going to the DMV. Maybe worse. Congratulations Wells Fargo, you’ve reached an all time low.
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July 2023 by ana silva lucas
Normally I don’t rate any place but this time it’s deserved to give an excellent review to the Wells Fargo team in Draper for their kindness especially to Jonathan!Service, quality and attention, without a doubt I recommend this bank and this branch, thank you very much.
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July 2023 by giovanny medina
Matthew was very kind and professional in helping my cousin open an account
