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February 2024 by jason
I have been a member at Wells Fargo for over 20 yrs, I was very disappointed today 02/03/24 at the Draper Utah branch. They refused to accept $600 rolled coin in exchange for cash. I have in the past year returned several boxes of rolled coin to this location with zero issues. I was told today they will no longer accept my rolled coin ever again. They passed blame on the corporate representatives, however I return boxes of rolled coin weekly to surrounding branches throughout the salt lake county area with zero issues. I believe they are just being lazy and want to do the work required to return coin to the cash service company. That is a part of providing a banking service to your customers is it not? I won’t be returning to this branch ever again.
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February 2024 by Judith Puhr
Jacqueline Sanchez at the Draper branch has been assisting me with our Small Business account for several years. Today, she again helped me resolve several issues with that account. She is very knowledgeable about the many facets of business accounts. A* Jacqueline!!!
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December 2023 by Brynne Adamson
Busy around lunch time. Longer lines with two tellers
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September 2023 by John K
Been with this bank for over 10 years and a PMA member. Service here is so bad, always understaffed. Wait time is over 30 minutes middle of the day. The staff seem to be doing the best they can, however it is clear that the management overseeing this branch are incompetent and lack any understanding on customer service.
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September 2023 by Katelyn Moreno
This is such a bad banking institution. If you work with them just be warned that they take the most seemingly simple transactions and complicate them by about 100 times more than they need to be. Nobody is on the same page and it constantly feels like they make up their banking rules on the spot. I’d put this place on par with going to the DMV. Maybe worse. Congratulations Wells Fargo, you’ve reached an all time low.
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July 2023 by ana silva lucas
Normally I don’t rate any place but this time it’s deserved to give an excellent review to the Wells Fargo team in Draper for their kindness especially to Jonathan!Service, quality and attention, without a doubt I recommend this bank and this branch, thank you very much.
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July 2023 by Jade Fisher
They’ve been great to work with me on a somewhat difficult account. I’ve appreciated the patience and great customer service from every one I’ve worked with at the front end.
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June 2023 by Jade F.
They've been great to work with me on a somewhat complicated account. I've appreciated their patience and great customer service.
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May 2023 by Graeson Thorpe
Jackie is amazing! She helped me with all my banking needs in a very quick, easy, and professional manner. She was so friendly and helpful. I was able to setup new accounts, make a large deposit, and facilitate important money transfers. Jackie was a life saver, and really helped relieve a stressful situation.
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February 2023 by Clifford Dean
I recently called this branch to see if I could get another medallion signature guarantee the operator spoke to the manager then told me they do not perform that service anymore and suggested I go to a credit union or other banking institution. OMG I have over a half million dollars in this bank. Maybe WF is getting so big they have to refer customers to smaller institutions.
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January 2023 by Sergei
This branch deserves a 0 star review, but there's no such an option. The staff is not interested in a job and doesn't care about customers at all. The worst experience for 7 years with WF.
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January 2023 by Glen Darger
I've been banking here for over 20 years. But Wells Fargo isn't my favorite place to bank. Better off using a credit union.
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October 2022 by Jose Correa
I opened my account here at this branch about 2 years ago..and there are not enough words that I can use to describe HOW HAPPY I'M WITH EVERYONE.Specially with Michael, the personal banker, the professionalism, attention, he will walk with you the extra mile when it comes to Experience, Politeness and so on... For how hard he works he should get a raise ??????????
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July 2022 by Mani G.
Stay away. Go to some other branch. Toxic work environment makes them the most unprofessional staff. Poor service. Riley and Stephanie lack professionalism, courtesy and have attitude. Extremely unprofessional!
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July 2022 by Shehnoor Grewal
This is single-handedly the most useless and unprofessional branch I have had the misfortune of going to. Thanks to the actions of a select few miserable and throughly unhelpful employees, my family will never be revisiting this location again. After an HOUR AND A HALF WAIT, when an appointment was MADE the day before, we finally left. It should be noted that numerous other people were happily served but perhaps the brown skin color of every member of the family was offensive to the catty advisor who couldn’t take ten minutes to solve our problem. I truly can’t express the incompetence of the general employees here.
