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December 2022 by Erica W.
probably the worst walgreens location, waited in line for almost an hour to get a prescription. people were cutting in line and nothing was being done. waited at checkout for AGES when trying to buy a drink. no one was even there. only go to this location if you have all day to spare :)
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March 2021 by Tosh F.
Pharmacy is terrible. Even when you get a text your pick up is ready, it's not, I'm always waiting 30 minutes. A lot of the time they don't even have it and you go days without. Legally how they do that, I'm not sure. There are many better ones in the area. Someone needs to investigate this location. The staff are always rude and unprofessional. Something definitely isn't adding up at this location and feel strongly they are not running it how a pharmacy should be.
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January 2021 by Melissa G.
I wish there was a way to give zero stars. This pharmacy needs to be assisted on its current path to a very slow death. There is no such thing as customer service at this Pharmacy. That is sad BUT that is not dangerous. Dangerous is when the employees pay no attention to detail, they are slow and they are not accurate. The lines are always long and generally there are plenty of employees present, but none of them assist. Every time I tell a provider to use Walgreens at Draper Parkway they ask: "Are you sure?" I guess I should have considered myself warned many times. Here is my most recent interaction: Me: Hi I am here to pick up an RX and I have a new insurance (1-14-21- doesn't everyone) Pharmacist: - Took 15 minutes to type new number into computer system. I then watched as he added 5 other peoples Rx's into the computer. The line INSIDE was 8 people deep. He said - sorry it doesn't work. Me: What do you mean? Him: It says no such person Me: I just used it at Costco pharmacy - please try again Him: huffs - types for 10 more minutes and says - oh it worked Me: what was the difference? Him: I typed in the right numbers..... 90 minutes later... Me: I have been waiting for my RX and my app keeps telling me its ready and then immediately tells me that it is too soon to fill this RX. I just got the RX for the first time 2 hours ago Him: yeah we messed up and put it in and can't back it out Me: Were you going to tell me that or just keep me waiting here. We are going on 2 hours of wait? Him: I have to call the help desk to get it resolved. Me: When will you do that? Him: Probably tomorrow. I was waiting for ear drops - fyi 2.5 hours later my RX was in a bag and I paid my $5.62. I got home and they gave me someone elses RX - eye drops. FOLKS - Consider yourself warned. Go to CVS, Go to Smith's, Go to Walmart, Go to Target- but DO NOT TRUST YOUR HEALTH TO WALGREENS DRAPER PARKWAY
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December 2020 by Lauren M.
the worst pharmacy. they're never very nice or helpful, but beyond that, they are INCREDIBLY slow. the drive through is the worst. I cannot tell you how many times I've sat and waited ages for someone to even walk up to the window and ask my name, but today was the worst. I was in line for 20+ minutes before I even got to pull up to the window, where I waited another 10+ minutes. ridiculous.
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November 2020 by Val S.
Made appointments for flu shots arranged our whole day around them No one calls to tell us they don't have them so we show up and basically get turned away Not very professional or polite
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August 2020 by Lejla H.
I bought my product a few days ago and I was trying to return it but Natalie didn't want to return my product, after that I went to another Walgreens and it was returned just fine. She was very rude and not wanting to help me at all.
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November 2019 by Avery H.
Called to make sure a compounding prescription could be made. Was told yes. Drove 18 miles gave them the script and was told 30 minutes. Gave my text info and told them I would be in the store. went back after 30 minutes and was told they couldn't do the compounding. why did I have to drive so far and then wait to be told it could not be done.
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August 2019 by J L.
I was in a desperate situation to refill a prescription one night. I was not doing well physically to begin with. My dr. called in the prescription and I was told there would be a 30 min wait. When I came to pick up the prescription the pharmacist told me they were out. I was really distraught because I needed this medication immediately. When I asked the pharmacist if he could help me locate a pharmacy that had the medication in stock he brusquely replied that he did not have time for that. He treated me extremely insensitively and rudely at a time when I would have greatly appreciated a bit of customer service. He wanted to get rid of me as quickly as possible without helping me in any way at all. I still get upset thinking about it. I will never return to this pharmacy again, and I do not recommend it. Go to the Walmart pharmacy across the street. They are much more friendly and helpful.
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April 2019 by Nora M.
Oh yeah, Walgreens, after giving you the benefit of the doubt for several more months and being rewarded with more of your errors and delays and shortages and overall ineptitude I am done with you. Your fall breaks my heart as I had received such good and reliable service for years at the store in the town where I used to live. But I can't stand it anymore, and I also can't stand anymore of this location's demolition derby parking lot... what moron was responsible for designing that mess? You should sue! Good bye, good bye, there is no point in staying in this lopsided relationship.
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April 2019 by Amy C.
The manager of this story was very rude she just told me I can't use a coupon from her store at another store that it was just not right. Why is she even a manager?
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December 2018 by Jessica F.
We used the drive through pharmacy late at night. Thank heavens for them being open later than most pharmacies!! The star taken off is because the drive through looks like you're driving down some back ally for drugs. It was kinda awkward. But they served us quickly and correctly.
