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April 2024 by Allura Bratsch
great customer service, usually busy
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April 2024 by Carissa Millard (cmilla24)
Awful service. I was completing a Doordash order, received at 4am (in Layton). I arrived at the location at 4:09am, tried the door of this 24-hour McDonald's, which was locked, so I went to the drive-thru and was ignored, I co tinued on to yhe window and was again ignored. I pulled around again. It has now been 5 minutes, I pulled back onto the drive-thru, just to be ignored again so I called the store and the person answering said they were a 24 hour store but were for some reason closed right then and then hung up, it seemed he did not understand I was there to pick up an order that was already placed even when I said I was there for the Doordash order. It was now 15 minutes waiting, so I waited another 10 minutes, and 3 other cars pulled in behind me and backed out and left instead of waiting. I called the store again, and then someone magically came on the menu's speaker box to advise me to pull forward. When I got to the window, they had their music blairing so loud I could see why they were unable to assist any customers that showed up at the drive-thru, they also treated me as if I was putting them out for picking up this order that a customer placed through their store. This store has some massive issues.
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April 2024 by Alexandra Benjamina Cassander (I'm better than you.)
They were not open at night.
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April 2024 by Ste Smith
Seriously GREAT Service! I parked and placed a mobile order for 4 Big Macs, 40 nuggets, 4 med fries, a happy meal and 2 large cokes. When I pulled in, I had just finished working a 12 hour day, I didn't feel well, and all I wanted in the whole world was a coke for my sore throat, but alas the kids needed to be fed. So I placed my HUGE order and settled in for what I expected to be a very long wait. Surprisingly, my food was ready and out to my car in less than 10 minutes, I had my coke and was headed home! The guy that brought my food out literally ran it out, he was hustling! It was awesome and much appreciated! The food was hot, he explained what was in each bag, where my straws were, and reviewed my order. The order was complete and perfectly made, even with the special requests that I threw in. I don't go to this McDonald's location very often, but I feel like it will be happening more often after today's trip!
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April 2024 by Cody Bowtie-Saunders
Worst customer service. I was literally stared at by the girl working expo who then typed on her phone for 3 mins, before turning away from me just to ignore me. Her coworker on the line got her attention 3 times, and she also ignored him to come help me. I watched my order sit in the window, also they said I picked it up when I hadn't, to save their service time. All and all the entire front end staff needs some training on how to help service customers, atleast knowledge them
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April 2024 by Frank Coppola
So much for fast food anymore. Drive thru was slow. Communication in English was difficult. They need to figure this out
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April 2024 by Mr. Sir
Still the same old
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April 2024 by McKenzie Heaton
Everytime I come here I wait at the ordering screen for someone to answer for about 5 minutes. Have to repeat code multiple times. Food is alright but have gotten wrong order multiple times as well.
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April 2024 by alaina freitas
Sat there for 15 mins and just finally left.
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April 2024 by Brock wood
Ice cream is always down when I’m feigning for some of that dairy delight, and it’s also a YUCKY establishment‼️‼️
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April 2024 by COpalmer29 Gaming
Never fails every time I’ve been through the drive through they either never put the sauce in the bag, food is wrong and half the time the fries are inedible because they’re so cold and soggy
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April 2024 by Angelus
They were great & fast
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March 2024 by matt beddes
This McDonald's can be one of the most frustrating McDonald's that I've ever been to especially if you want inside service. I think it's common knowledge that McDonald's is moving towards kiosk service only and finding someone to actually come to the counter to do something other than announce a number or name can require an act of God. This place is no exception and may have started the trend??. There are some nice associates but some are quite rude. The food is the same no matter where you go. The ice cream can be grainy or non-existent at times.
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March 2024 by Keagan Wilde
We’ve been multiple times and items keep getting missed. We even went back through to get the missing items and they still didn’t include all the items. Not only did it take 20 minutes but the food items we did get were made very wrong, resulting in us unable to eat them due to allergies. Will not be returning.
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February 2024 by Novinski0G
Never ever come here unless you plan to wait 20 minutes or more.. Also NEVER expect orange juice with your breakfast. I don't go there every day, but every time that I have gone for breakfast over the past 5-6 weeks, I get the same answer "we dont have any orange juice at the moment". Last time I asked when they plan on getting more he just said "we dont have orange juice at the moment"... like thats not an answer to my question, asked again, same response. Don't expect anyone working here to know anything or help you with anything. Glad I'm moving and this will no longer be the McDonald's I'll need to deal with. I've even gone out of my way to go to different locations to avoid this one.
