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September 2023 by Brenda Dean Worden
Brian,Is a great employee!! He got us the truck and equipment we needed and provided a good experience with our rental.
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June 2023 by Connie Ray
They were great to work with! I would use them again!!
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March 2023 by AJ Arteaga
I had a great experience at this Uhaul location. Brian was very easy to work with and quick to respond to any questions we had. He went above and beyond ensuring we had everything taken care for our trip across the country.
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March 2023 by Taylor Myers
Nice guy but a bad experience. I filled up both of my trucks at the correct level (one truck even was more than it should be) and I took pictures to prove it. Then I get charged for missing fuel. I call him and ask him about it. He says if he would have checked the one truck with extra fuel first then he would not have charged for the other truck (that he says is missing fuel). He then says he will ask the U-haul guy if he can refund the fuel charge. I never hear from him again. I call and text him and he says the same thing. Nothing ever happens. I am charged for missing fuel that was not missing. To repeat, I filled up both trucks with the same level they had before and even put too much fuel in one truck. Next time I will go to an actual U-haul store where if a mistake happens then I would actually get the refund. This guy claims he doesn't make money off the missing fuel and can't refund it. So basically I am out of luck and all I can do is write a bad review.
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January 2023 by HINA YAMIN
We had a wonderful experience working with Brian. Everything was done quickly. He went above and beyond to make sure we had a smooth transaction. Would definitely recommend to everyone.
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November 2022 by J Ward
I read all of those reviews about how this was the best experience ever and I thought they must have been fake, but he actually did the whole thing on the phone with me in 10 minutes and I was set and done. Pretty awesome.
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October 2022 by Alan Schulz
This was the best U-Haul experience I have ever had. Brian Masuisui is hands down the best U-Haul employee the company has! Brian went out of his way to accommodate my schedule, ensured I received the U-Haul equipment I needed on time, and assisted me outside of his work hours (on his own personal time). Brian goes above and beyond. If you want a U-Haul rental with top notch customer service go to Brian. You will not be disappointed. Thank you for everything!
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October 2022 by A B
Absolutely the best uhaul experience I’ve ever had! 10/10 would recommend. I had an issue with the size of uhaul I had ordered and they did not hesitate to help with no hassle at all. If you are looking for a team that will back you during your move, this is it!
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October 2022 by Matthew
Had a small issue with my return at no fault of this location. Was able to speak to Brian who explained his process detailed by his regional policies, I then reached out to corporate u-haul who got the issue resolved. Thanks!
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October 2021 by Taylor Skinner
We rented a Uhaul and picked it up from Brian at Roots. This was the best moving experience we've ever had. Brian made the check in/check out process super simple.
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October 2021 by Mckay Bingham
If I could give it 10 stars I would. This gentleman is most professional and incredibly kind man to do business with. Very happy.
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October 2021 by Tyler Christensen
Bryan is one of the best reps that I have ever talked to. I have lost faith in Uhaul customer service in the past, but Bryan has restored it all the way. He went out of the way to really ensure we had everything we needed to relocate across states. He should be recognized as one of the best employees Uhaul has ever seen. 10 out of 10
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October 2020 by Fred Eaton
They were super accommodating, especially with their tarmac being resurfaced. Could not have gone smoother. Definitely a great place.
