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October 2023 by JHANNEL LUCY
Logan screwed me over. Not only did he print the wrong charge they are not fixing the issue. Logan committed fraud and is still employed
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September 2023 by Google user
I have been with AFCU for 25 years! I'm a former branch manager for Zions Bank, so I know how a bank and/or credit union should run. I don't know why I stay with AFCU because time and time again, the customer service at the Heber branch is terrible! They close their doors and the drive thru before the stated closing time. They tell you to use the ATM to make a cash deposit, if you can't make it there during business hours (less the time when they close their doors early), but then the button on the ATM for deposits says it's \\\"unavailable.\\\" Their response to these problems is to refer me to MACU to make a cash deposit or return to the Heber AFCU branch another day. Will the ATM deposit button actually be working this time, if a take time out of my busy schedule to drive there on a different day? This is what you can expect if you choose to bank at AFCU. I agree with the previous reviewer, their customer service here is the worst! I think I'll follow suit and move my accounts elsewhere! Twenty-five years with AFCU is a lot of loyalty, and to be treated so poorly again and again is very shocking! The are condescending and rude! They need to be retrained on how to treat their customers. And they definitely need to get their systems in place so that their ATM functions properly, and the doors don't shut until the stated closing time.
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September 2023 by Wasi
I have been with AFCU for 25 years! I'm a former branch manager for Zions Bank, so I know how a bank and/or credit union should run. I don't know why I stay with AFCU because time and time again, the customer service at the Heber branch is terrible! They close their doors and the drive thru before the stated closing time. They tell you to use the ATM to make a cash deposit, if you can't make it there during business hours (less the time when they close their doors early), but then the button on the ATM for deposits says it's "unavailable." Their response to these problems is to refer me to MACU to make a cash deposit or return to the Heber AFCU branch another day. Will the ATM deposit button actually be working this time, if a take time out of my busy schedule to drive there on a different day? This is what you can expect if you choose to bank at AFCU. I agree with the previous reviewer, their customer service here is the worst! I think I'll follow suit and move my accounts elsewhere! Twenty-five years with AFCU is a lot of loyalty, and to be treated so poorly again and again is very shocking! The are condescending and rude! They need to be retrained on how to treat their customers. And they definitely need to get their systems in place so that their ATM functions properly, and the doors don't shut until the stated closing time.
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January 2023 by Elizabeth Seiler
Kind and caring. Fast and efficient
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December 2022 by Jaxon Broadhead
I have been a member of this credit union for almost 20 years. I am always treated fairly with great customer service at the Heber City branch.
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December 2022 by Elizabeth Smith
Kind and caring. Fast and efficient
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October 2022 by SAwesome2
The employees were very patient and nice.
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September 2022 by David Kitchen
The heber branch is a joke. I’ve been with America first for over a decade. Their staff now is rude, they are not discreet. I’ve held on for so long because of loyalty but all my accounts are going to be taken els wear.
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September 2022 by Chris Caldwell
Very helpful
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July 2021 by Rick J. Krebs, M&A Advisor
Can I give less than 1 star? HORRIBLE WEB SITE!! Can't login with the verified password and if you call for assistance they are less than helpful. I think the web site was created in DOS and hasn't been updated in over two decades. Very POOR technology. I've been with this institution for over 30 years now and they are the worst. They have a few tellers that are helpful and knowledgeable, but the credit union as a whole deserves 1/2 a star. Go to a real bank or another credit union. You will be much happier.
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September 2020 by Erik Rees
20 years in customer service and a comm degree; Maria exceeds expectations. Will visit again.
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June 2020 by Christopher Nelson
Went and got a document notarized here. The girl that helped us was very professional and pleasant.
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August 2019 by Esdras Ibarra
Gabby was an amazing help! She was extremely helpful and made sure everything on my account was up to date and current and made me feel better about the situation I was in. Best experience I’ve ever had at a bank. She’s a champ!
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September 2018 by vickie Gilbert
Best credit union in town.
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July 2018 by Jenna C
This is a decent branch. The people are friendly. Downside: you have to come into the grocery store. And I am now frustrated that this is the third time I have been in to close a loan I applied for online and this is the first time the girl has been here and I have now waited for over 40 min and still haven't seen her. When I got here I was told that she was just finishing up which was not true. Pretty frustrating because I have been trying to do this for a week.
