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November 2023 by Rhonda Pasley
Hands Down THE BEST experience I’ve had buying a new vehicle. Quinn and George were absolutely amazing. Super friendly, knowledgeable and they went above and beyond. They were able to get me exactly where I needed to be payment wise and get me into my dream jeep. They also gave me top dollar on my trade in. Highly recommend.
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November 2023 by Alan Courage
Easy to make an appointment online. All work done quickly and correctly. Great waiting area with comfortable workspace. Have purchased last two vehicles at this dealership and have all service performed there. Great to do business with.
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October 2023 by Erik Gerken
Best experience I have ever had at any dealership in all of my years. Had the worst morning ever on my deer hunt up in the mountains, 2021 Jeep grand Cherokee with 50k miles freaked in the cold morning and would not start. Needed it towed to heber city. AAA tow driver shredded one of my tires. It got dropped off at this dealership and Matt in service was the most helpful human being I’ve experienced in my life. 2 weeks backup in their service department and Matt knew we were in a really hard place that morning and jumped through hoops to get out situation resolved. He ordered a new tire and fixed the internal problems. I do not have to wait 2 weeks now and only a couple days for a new tire. Matt was unbelievably friendly and his customer service was through the roof. Matt deserves a huge raise and recognition. I will happily drive from my home in SLC to Heber City just to deal with Matt and the rest of the crew. Earned a customer for life today!
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October 2023 by Carie McNeil
Good experience buying my truck. Both Gary and Mike have been excellent to work with. Paperwork with Suzie was seamless. The service department has also been responsive and helpful. Great operation.
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September 2023 by J S.
Unethical operation. Gary the GM is on a power trip to nowhere. He refused service on my 2024 non starting Jeep because I purchased elsewhere (for good reason) claiming he doesn't work for Jeep, he works for Karl Malone! And isn't fixing shit, I can pay to tow it elsewhere or come see him. Lol ok fruitcake maybe if it started I could actually pick it up! Chrysler picked up the bill, offered a car, and has been back pedaling since. This is the worst behavior I have received from any dealer in over 50 purchases and will never own another Chrysler product.
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September 2023 by James Moore
Bill that sold me the jeep was a very knowledgeable and pleasant guy to work with. He was great at following up and keeping me informed during the whole process. I highly recommend Karl Malone Jeep, and will be buying my future vehicles from them.
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September 2023 by Kevin Theriault
Mike was by far the nicest salesman my fiancée and I have ever worked with. He spent well over 6 hours with us just to make sure we got a car that fit our budget and was reliable. We also didn’t have much credit history, and he spent the time making sure that we got a loan that was reasonable. He even changed the oil and filled the car with gas before we left.
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September 2023 by Amy Watts
Wyatt was awesome. Very helpful. I was nervous coming to a dealership because I had heard that they always overcharge you. But I felt like wyatt was especially knowledgeable and I got a good price for my oil change and tire rotation. I will definitely be back.
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August 2023 by Baylee Woolstenhulme
Grade A+++ for their customer service. I couldn’t be more pleased with the level of kind professionalism that my husband and I received while purchasing my car. I feel great about my purchase. I will absolutely come back and refer friends and family.
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August 2023 by Nick Lopez
Clean location, on time service. However, I asked to have my tires rotated with my oil change. As always, I numbered my wheels. On this visit I asked the employee to borrow a marker and numbered my wheels in the service drive. After returning home a few minutes after I left the dealership, I looked at my wheels and noticed that the tires were NOT rotated. I drove back and told the service Drive employee that my tires were not rotated. He assured me that they were, even said he had seen the tech rotate them. This was not true as the marked wheels were exactly in the same position on my vehicle as when I arrived. I then asked the service Drive employee if the filters were actually changed along with the oil. “Trust and Verify”. In this case, I placed my trust to Karl Malone Dodge and their integrity did not meet my expectations. I have lost all confidence in Karl Malone Dodge. I begs the question, is all the work paid for by any customer actually being completed? As expected, very little accountability for not completing work that was paid for, and no sincere apology. Let’s hope they tightened the lugs on my wheels.
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August 2023 by John H.
Would give 0 stars if I could the GM (Gary) is very unprofessional and they don't do thorough inspections on their vehicles and when you find a issue they refuse to fix their mistake. Do not buy a vehicle from here go to another state/dealershipI hate fords but I'd rather buy a ford then buy another vehicle from here
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July 2023 by Joe West
We were treated very well at KM dealership. We weren't chased down and wrangled for a sale. Jacob let us look around until we had questions.Great young man with a great demeanor. I hope we are able to be treated as well in any future dealing with the KM group.
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July 2023 by Chef Guppy
Words don’t express these fellas and the service they provide, I looked everywhere from Nevada to Wyoming and couldn’t find a good priced working truck I felt confident in purchasing, was driving close to 10 trucks/day and was barely sleeping cause I needed a truck ASAP! But these guys/gals pulled through, wish I had known that the best dealership in from Nevada to Wyoming was literally an hour away from my house haha! By far the best dealership experience I have ever had! My sales rep was Jacob Anderson and man was he a stud, very nice guy really good at what he does. He didn’t stick me in anything I couldn’t afford like most other dealers would do. I honestly hate going through dealers they are mostly dishonest, pressure, and I’ve never had one stick me in a vehicle of my expressed price range not a reasonable price for the vehicle mileage and condition. But Jacob stuck me in a truck that was in my expressed price range, didn’t pressure me at all, very honest and would answer any questions I had to the best of his knowledge, the truck had great mileage and was in it condition (and that’s before the detailing after the detailing HOLY SHMACK what a ride!) allowed us to really get the fullest of the experience and gained my trust and respect! The truck we drove had not even gone through detailing yet but it fit the description to what we were looking for PERFECTLY and Jacob seriously made the process so smooth and easy for us and did the best he could to get us in the truck optimal to our lookings, you can tell he goes above and beyond!! Couldn’t thank y’all enough for getting me hooked up in my dream truck and for the great price, I would highly recommend you go through Heber Carl Malone Chrysler and Dodge or at least seriously consider it! 2013 Ford F-150 FX4 flex fuel, have already put about 700 miles on it and suspect this truck will last a very long time and yes I got a 250 point inspection by bluestar they said it looks great! ( I understand it wasnt a dodge but this truck was gonna be shipped over to their Ford dealership so technically shouldn’t have even been an option, but Jacob somehow made it happen, seriously WHAT A STUD!) - writing this at night but will make sure to get pictures in the morning and edit them in for y’all (;
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July 2023 by Melissa H.
We had a great experience purchasing a Toyota Tacoma from Karl Malone! George was great to work with and very willing to do what was needed to ensure we were comfortable with our purchase. Thank you so much!
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July 2023 by Ian George
Great shop and service! Matt is the man and always communicates effectively. We bought a Jeep that has been nothing but issues. They will always get me in when I’m having issues and get the job done in a timely manner. Thank you!
