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October 2023 by Steve Rosenthal
I went to the store in Helper Utah to buy two water fittings for my camper.They charged me $16.00 for each fitting.They GOUGE customers at every opportunity! It was a last minute fix that I needed before we left for our camping trip.I decided to look on Amazon to see what their prices were.I bought five of the absolute same identical fittings for the same price as I paid for 2 from RIP OFF CAMPING WORLD!Every time I try to do business with this company, I get ripped off or horrible customer service!That was my very last attempt at doing any business with MARCUS LEMONIS and his unscrupulous employees!“A FISH STINKS FROM THE HEAD BACK”, and this company stinks from the head to the tail!I will NEVER do business with them again!
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September 2023 by CD Tube
Wouldn’t recommend buying anything from these guys! They switch companies and the new company don’t have any records of anything in their system from the past owners! So nothing will get warrantied on our camper! This is so ridiculous and not how companies should run their business!
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August 2023 by Brickell Jensen
We traveled two hours to buy a trailer, made the deal and they told us we could pick it up the following Tuesday after it had been cleaned and detailed. Absolutely nothing had been done on the trailer. Awful experience!
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July 2023 by Shadetree JB
Updated: Purchased a used bumper pull from the Helper South location earlier in the week. They were helpful in the buying process and delivered it when promised. Ran into an issue with the batteries draining in less than 12hrs with zero appliances running. The service tech we've spoken with over the phone has been guiding us along with diagnosing the issue, which is nice, and they've offered to ship out the replacement parts believed to be defective. I do appreciate the help and support!
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June 2023 by Sharon R.
Do not deal with this dealership....we tried to buy a toy hauler from "Taylor" yesterday and went back and forth with him on the phone. The price was $66,900.00 for the hauler, we offered $65,000.00 and he told us they couldn't accept this offer as they had already come down in price and "they just wanted to get rid of it." We reluctantly agreed to the asking price, then we went with the numbers. So this toy hauler went from $66,995.00 to now $78,000.00! We are from CA and know we will have to pay our sales tax when we bring it back, so knock off about $5,000.00. So where is the extra $6,000.00 coming from? He tells us there is a "PDI" for around $2,800.00 and then there is some "shipping" fee from Indiana! They are charging us almost $3,000.00 to make sure everything works? Are you kidding me??!! Shouldn't they know if everything is working prior to putting it on the lot for sale? We told him we would offer $73,000.00 out the door and said he would talk with his sales manager. Well we never heard back from him. Poor salesmanship, will never deal with Camping World!
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May 2023 by Jaylene Brower
I have to say that Lance, Keith, and Mike were all very welcoming and helpful during the repair and inspection process, that has taken three days. I live in my Alliance 32RLS, and they allowed me to stay in it at night, plugged in nonetheless. I am forever grateful for what they have done for me. The work done is very satisfying and I couldn't be happier. Thanks so much all of you.
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May 2023 by Mark D
This is my third RV purchase and by far my experience with Carbon Emery was the best. They asked questions about how I used my RV and how I wanted to use it in the future. Then they made informed recommendations with my best interests at heart. They have a no nonsense approach to pricing and they execute seamlessly when it’s time to get the deal done. Steve and Felicia….Thank you!
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May 2023 by Gwen Wyman
Taylor is so awesome! He is more than a salesman he jumped through hoops for us and really knows his stuff! He was so patient waiting for us to transfer our belongings to the new RV! We are full time RVERS so it was a challenge to transfer everything! He also knows all about the hitch for the fifth wheel we purchased we couldn't be happier with our new RV! He also answered my texts promptly and answered all our questions amazing guy right there! Only bad thing I can say which is not the dealers fault is the manufacturer needs to put better mattresses in the RV's! But totally not the dealers bad! Thank you to everyone there we absolutely love our new Winnebago Voyage! ??
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April 2023 by Rodney Hansen
The whole team was very helpful. I worked with Steve and Lonny and they were friendly and knowledgeable. It’s a low pressure environment that doesn’t leave you feeling like you ended up with something you didn’t want or need. I upgraded my weight distribution hitch and the guys from the shop helped with the setup. I would recommend coming here and you will enjoy the view along the way.
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April 2023 by Chantz Olson
My wife and I had been looking for a few weeks at several other dealers, we decided to take the ride and check out Carbon EmeryRV. We are so glad we did, not only did they have great options, they have amazing people there to help you at every stage! Steve was our salesman and we could not have asked for a better one! So helpful and NOT pushy, you could tell he really loves what he does and cares for those he helps! Their service department was awesome! Ethan fixed everything up perfect, took care of us! Morgan in the finance department took the time to make sure we were covered, she was a rock star! If I could give 10 stars I would. Great experience with this group!
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February 2023 by Tina Armijo
While we enjoyed the friendliness of all of the staff we are extremely disappointed with the unit we bought. We understand a lot of issues were from Keystone and a couple of years of CoVid problems/shutdowns but the dealer should have caught a lot of them and fixed or let us know what they were before we drove off. No dedicated walk through person, just very kind salesman who couldn’t answer a lot of our questions. After too many issues to count had to trade in the rig after only 8 months and with Keystone reps help traded it in and bought another. Be aware!
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February 2023 by Lisa Meng
My husband and I had a great experience at Carbon Emery RV. Taylor was so patient with us and showed us anything and everything in our price range, it wasn’t a high pressure sales pitch at all. We visited the lot a few times before making our final purchase and we never felt like an inconvenience to him. Additionally, he walked us through the financing and it was a seamless transaction. He even takes calls from us when we’ve had questions about warranty work. The woman who helped us finalize the financing was great too. As first time RV owners we had a lot of questions and everyone has been awesome! We LOVE our trailer and recommend Carbon Emery anytime anyone mentions to us they’re in the market for one!
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December 2022 by Chloe elmassian
I don’t even know where to begin.Steve. The most incredible human ever. Steve was the first person I talked to when I entered Carbon Emery RV. He didn’t try to get me to buy a more expensive 5th wheel. He didn’t try to upsell anything. He pointed us in the direction that fit our budget and our wants and needs. He went out of his way numerous times to help us out and made sure everything went smooth as this was our first time purchasing any sort of RV and he seriously made it so easy. He is the most kind man and I am so happy I was able to work with him. Thank you so much Steve! You are amazing! Thank you for everything!!
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November 2022 by bookofromans109
Marty the salesman was strait forward with pricing, trade in values, payment plans and options. He was very helpful and pleasant to work with and answered all my questions. Not once did I feel I was getting a “song and dance” approach to my questions or the info he was giving me!Everyone there was very nice and made our purchase a pleasant experience.We traveled 500 miles and saved $13,000 on the same model we looked at in our area.Thank you Carbon Emery RV!!
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November 2022 by Mark Lowe
Our salesmen Marty Youngblood was helpful from my first phone call to the delivery of our toy hauler. He was knowledgeable about the unit during the sale and treated us fairly on the price. The delivery and walk through was handled professionally. Top Notch RV dealer with helpful and knowledgeable employees! A+++++
