-
February 2024 by Teresa Nowakowski
I called for an OTD price on a motorcycle and was told they would get back to me. Nearing the end of business the next day, I called back trying to get that information. I was told by the salesperson, Tom, that they don’t give OTD pricing because I could “take it to another dealer” to try and get a lower price somewhere else. So instead of possibly losing a sale, he definitely lost a sale. Thanks Tom!To clarify it was a motorcycle they added modifications to that aren’t listed on the website, and they couldn’t tell me how much they added to the cost on the phone yesterday.
-
January 2024 by Neleen Powell
I can't say enough about the work that was on on my ATV. Eric in service, truly cares about his customers. I would recommend him and his crew to anyone for any of your ATV needs. Thanks again!
-
November 2023 by Crystal Barber
Thank you Tom for the fast and friendly service. He was very upfront and honest about everything.
-
October 2023 by Eric B
They delete reviews on products if they don't like them - that's more than enough for me to never shop with them again.
-
September 2023 by Ron Zinsmeister
This is the third time I have purchased tires for my sxs. My last purchase I bought 4 Tusk Terrabite Arimid tires. They came in very quickly as usual but I noticed that 2 of the tires are already 2 years old. Tires only last about 4 years. Half of the life is gone. Customer service told me as long as they are within the 4 years they will be fine. Very disappointed probably my last purchase with Rocky Mountain.
-
September 2023 by Randy Garmann
Prices are decent for oils, cleaners, however they don't stock alone for the ktm brand but it's only a day away at their main store.
-
July 2023 by Tom Berryman
I have purchased three machines from them plus parts and service. They couldn't be better to deal with.Great job guys!
-
July 2023 by Andrew Golly
What a horrible online company. Ordered products, got confirmation email with projected arrival date. Couple days later had a customer service rep call me and say they set up new C.C system that would ding my C.C for small amount. Looked up card and only had my purchase $500+ charged - no little .15 cent safety charge. Rep said oh man sorry check this week this to see if it went thru. Not once did he say "product will not ship if this safety CC charge is not confirmed" Well 10 days later I just called to see where my stuff was and it was not shipped because I did not call back to confirm their new system worked. Are you freaking kidding me...Extremely disappointed in Rocky Mountian ATV/MC and their lack of customer service and their new test CC system. You know what works, not ever buying from them again and letting everyone know how bad they are.. what a joke.
-
July 2023 by Dan Rickenbach
Scam! I would strongly recommend you choose any other company to use. These guys scam you any way they can
-
April 2023 by Giancarlo Mora
Don’t bother buying from them online.They have the worst customer service and post sales experience. I ordered about $1,000 in parts, my shipping address was different than my billing address because who cares where my bills and my motorcycle parts go to.They simply cancelled my order and the rep on the phone didn’t even have the courtesy to transfer me to a manager.Here I am with no parts and $1K transaction on my credit card.UPDATE: I called to get an email saying that they had voided my order, to be able to get a refund faster, and surprisingly the Supervisor had the same lack of common sense, I can imagine the amount of revenue that they keep losing because of their lack of common sense.Imagine Amazon would have the same stupid policy.
-
April 2023 by Karl Draper
Has always been great to work with.Service department helpful, friendly and knowledgeable. Highly recommended
-
April 2023 by Casey Williams
I ordered parts on a Tuesday and paid the extra money for two day shipping it is Saturday I called and told me my parts won’t be in till probably Sunday asked for a refund on my two day shipping charge and was told no they can’t do anything about it
-
November 2022 by Matthew Ferguson
Awesome place to do business with and you can also order parts online from them with fast shipping, usually 1-2 days!
-
November 2022 by bushra abdalla
They are very nice people I got unloaded less than 30 minutes and my appointment next day ❤️❤️❤️❤️❤️❤️❤️❤️❤️????????
-
September 2022 by Mike Gehring
Tom Whoolley is AWESOME.. we bought 3 bikes from him and he made it so easy and comfortable that we can’t wait to go back..
