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February 2024 by Bryan Smith
Thanks for making my daughter cry when she came for help about a battery. Hope you manager sees this. Way to go
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February 2024 by Yelitza Ramirez
Excellent attention
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February 2024 by Angel Flores
Luv this place always go the extra mile to make sure u completely satisfied with there service and parts
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February 2024 by luis olvera
Nice to have the help and the awesome customer service that this place has!!
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February 2024 by Natalie Archuleta
They were very helpful and had the parts I needed in stock
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February 2024 by Oscar Gomez
Great service
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January 2024 by Kerri Sorensen
I’ve been a loyal customer to Auto Zone. I recently moved to Herriman and went to this place. I needed windshield washer fluid. I asked one of them to help me. That person put the windshield washer in my coolant!!! WTH? Had to then get my radiator flushed and all coolent replaced with new! $130 later! You owe me that! Never ever going to this store!
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January 2024 by Jordan Herrmann
Update: called the Eagle Mountain store which had the part in stock and the guy there and his manager said they can take credit cards over the phone or order to store no problem. They said the manager in Herriman is nuts.Original review: I called to order a fan clutch, they say they can’t take orders over the phone and they won’t order it to the store until I come into the store and pay for it because “people keep finding better deals elsewhere and leaving the part”. This has never been the case at any auto parts store. I will no longer do business here, all of the other chains order parts to their store from another store without question and I always pick them up. O’Reilly, Advance, Napa, all of them- except Autozone. This came from the manager named Axle 2:55pm December 2nd who was lacking in communication to say the least. He said his regional manager and corporate told him he can’t take credit cards or orders over the phone without paying first in person. Hey, if this is a policy now that’s fine you just lost customers.
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December 2023 by Israel Villa
Been an Autozone customer for 23 years.Bought a 250.00 battery 4 days ago turns out the battery was not the problem, it was the starter.Came to try to get my money back for the battery and use that money to buy a new starter. Manager refused quoted policy 3 times to me and said good luck.Thought that being a customer for so long would get me some leeway but I was wrong.Never coming back to any Autozone. There plenty of other auto parts stores in the valley.
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December 2023 by Nick Richey
Alice and Brad are awesome!I recently had the pleasure of visiting AutoZone, and I cannot praise Brad and Alice enough for their exceptional customer service. From the moment I stepped foot in the store, they went above and beyond to assist me with all my automotive needs.Brad and Alice showed extensive knowledge about the products and parts available, and patiently answered all of my questions. Their expertise was evident as they guided me through the store, helping me find everything I needed effortlessly. They were both genuinely friendly, creating a warm and welcoming atmosphere throughout my entire visit.What impressed me the most was their unwavering dedication to customer satisfaction. They took the time to listen to my concerns and provided expert advice on selecting the right products for my vehicle. Their attention to detail was outstanding, ensuring that I left the store with confidence in my purchases.Not only did Brad and Alice provide excellent service, but they also displayed great teamwork. They seamlessly assisted multiple customers simultaneously, handling each interaction with professionalism and efficiency. Despite the busy store, they made sure no customer was left unattended and maintained a positive and helpful attitude.The overall experience at AutoZone was exceptional, thanks to Brad and Alice. They truly made me feel like a valued customer and left a lasting impression. Whether you're a seasoned automobile enthusiast or a novice in need of guidance, I highly recommend seeking out Brad and Alice at AutoZone for unparalleled service.Overall, I couldn't be happier with the outstanding service I received from Brad and Alice at AutoZone. They played a crucial role in ensuring my visit was both enjoyable and successful. AutoZone has definitely gained a loyal customer, and I will be recommending this branch to all my family and friends. Keep up the excellent work, Brad and Alice!Date of visit: 11/18/2023
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October 2023 by Bill Richards
Live close by and been in here a couple of times. Very nice and helpful staff.
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October 2023 by Katie Greene
Went looking for a small, atypical fuse and Alice was absolutely determined to help us find it! When it wasn’t with the main fuses, she scoured the computer database looking for it, and when we couldn’t find it in there, she went searching through the back shelves opening up individual boxes to compare with the one we needed. And she found it! Then she made sure we knew we had the warranty for it and was positive, upbeat and just absolutely delightful and the best customer experience we have had in a very long time! Thank you so much Alice!!!
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September 2023 by Ashley D.
I went in on 9.26.23 to return window wipers I purchased, and while I was waiting in line, the guy at the register was speaking to a couple of younger guys buying a fan. While they were talking another employee came in to start his shift, and the guy at the register said he had a few things for him to do and the employee that just walked in said a very explicit phrase "F me in the A" to which I found was very unprofessional. The two customers and the guy at the register continued to laugh and engage in a conversation starting by the guy that walked in. All I wanted to do was return my wiper blades as I had gotten the wrong fitting, and that was not what I was wanting to hear on my lunch break. I hope that we are able to either train on professionalism in the work place or find employees who have higher moral standards. I will be going to a different AutoZone in the future. As a woman standing in line waiting patiently, I should have to hear young boys and their inappropriate conversations.
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September 2023 by Justin W.
Even if you have a receipt, they won't return and give you a refund. Try to figure that out.
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August 2023 by Kara Arroyo (Kara75)
The gentleman who assisted me was very friendly, knowledgeable, and fast. This employee made sure I had the correct product, rang me up, and installed my headlights for me all in less than 10 minutes....actually 8 minutes to be exact. I was very impressed, and from now on, I will drive out of my way to go back to this AutoZone location if I ever need anything for my vehicle.Thank you, sir, for being so respectful and helpful to me. You, sir, will always be a STAR in my book!
