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April 2024 by David A.
I needed to get an emissions done for my new car. first time I was told it would be an hour and arrive 40 minutes before closing. No big deal, was told to come back Sunday to get one done. showed up and no emissions tech was available. showed up today and the emissions tech left earlier. so frustrated that I was promised " we'll take care of you just come in tomorrow and you'll be covered" horrible customer service and unreliable emissions service.
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February 2024 by luis olvera
Nice but pricey
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February 2024 by Brynn Call
Great fast service, the techs were knowledgeable and super friendly
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October 2023 by Linda Rasmussen
The service was great it was going home my car under the hood was spewing smoke and the cabin of the car filled with smoke I thought my engine was on fire. I parked it outside and checked under the hood what a relief I figured they spilled oil on the engine that was a relief. Not funny.
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October 2023 by Jake Jackson
My wife was in the area and decided to go in and get an oil change. Unfortunately they took advantage of her and charged her for things she didn’t need and weren’t completed.Watch for charges of an extra quart of oil with your purchase. In our case this was one of the up charges when our car won’t hold more than the 5 quarts included in the oil change.TLDR:they are dishonest and take advantage of women.Service: Oil change
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October 2023 by T Spenman
Couldn't help us the 1st time due to their technician being on lunch. Had to return another day, then had to fight to get them to use the coupon as if we couldn't read the fine print. Finally, they understood they COULD accept the coupon. All around, I felt that service was severely lacking in this group. I will most likely be going to another location next time.
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October 2023 by Kait Gatchel
Never had a problem at any Jiffy Lubes, but after going in for a basic oil change, my car leaked all of my oil in two weeks. I went back in to have them check it out, and suddenly I had 5 oil leaks and a transmission leak. Interesting, that I have NEVER leaked anything prior my last change here ? I keep up on my maintenance, and I always park in the same spot at work and home. Neither had any stains prior to visiting this location. They refused to own up to, nor admit their error. I do not recommend this shop.
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September 2023 by Tim Saunders
We should have stopped coming here a long time ago. They keep pulling the cabin air filter out of our car even though we repeatedly request that they don't. I wanted to give them one more chance (because I had a coupon). I told the guy that checked me in to make absolute certain they don't pull the cabin air filter. He said "We never pull it if the client requests that we don't." I told him, the last 2 times they pulled it anyway. He assured me they wouldn't. I got in the car to drive it home and not only did they remove the cabin air filter, but they left it along with the panels on my floor and forgot to put it back together. I was so pissed and I let them know. Their response was "That's what happens when the new guy doesn't follow directions." Seriously? Do they not have a quality control process of giving directions and checking work? After 2 guys trying to get it on right, I was finally on my way home.After the car was parked on my driveway for a couple hours, I noticed a huge oil spill on the concrete. I took it back and they informed me that they didn't install the oil filter correctly. 5 minutes and they had me on my way. So far no leaks. I also paid $30 to have them rotate my tires, and now they have me sketched out that they probably didn't torque the lug nuts correctly, so I'll be checking that myself. Pathetic staff and nobody seemed to have any concern about their lack of knowledge OR professionalism. I'll NEVER go back. EVER.
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September 2023 by Renn DeWitt
It's a jiffy lube. Employees vary but I think they are pretty good. Once I fell for the three-for ~$ add posted inside. Bought it. They make the coupons expire faster than you can use them. Maybe if you have multiple cars? I won't do that again.
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September 2023 by matt nixon
Would give 0 starts if I could. I was turned away last night at 6:25pm. William came to my car when I pulled in and said “We aren’t taking anymore more cars, we close in 5 minutes.” There were two cars in bays at this time. I know that their policies say you have to take cars until closing or until last car is out of bays after closing as I am a former employee of the franchisee. Highly recommend against going to this store.
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September 2023 by Ken w.
I left car for oil change .they called and did the upswell to better oil for $60 more I said no. I called my mechanic and he said to use better oil. I tried calling them back but none of the phone numbers on internet or the number they called me on would connect with the real person. Quit the upselling so we really know what we need!!!
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August 2023 by Tony Walsh
I had a great experience. They were nice and quick. I asked them to do a break inspection because we have been having weird noises and everywhere else we go they just say they look good. Jiffy lube gave me more information and detail of why it was happening. I recommend this location.
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May 2023 by Skully
Went in for an oil change, they mentioned that my rear brake shoes needed replacement. After 2-3 hours in the shop, and new calipers, my brakes are no longer functioning properly, and Jiffy Lube will take no responsibility.Stay way. They don't stand by their work, and won't take responsibility for any mistake.EDIT: I emailed the address in the "Respponse from owner" below over a week ago and have received no response.Once again: They won't take any responsibility for causing issues with my vehicle, and won't offer any solutions. As with my previous post: Stay away.Service: Brakes
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May 2023 by Curt C.
Herriman location on 5600 West. Went in for an oil change. They checked the brake shoes and suggested replacing the rears. Turns out they also "had to" replace the rear calipers. Unfortunately it was closing time when they finished up I instantly realized on the drive home that the brakes were not right - my brake system has not been the same since. They caused issues and will take no responsibility whatsoever and offer no solutions. I would recommend staying away.
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May 2023 by Kortney S.
i had a standard brake job done on my 2016 toyota tundra. i drove it for a week and felt that there was something wrong. i took it back to jiffy lube and had them take a second look at the brakes. they power bled the brakes and nothing improved. they then pulled the front passenger side wheel off. the wheel hub was loose (80k miles on truck). had this not been discovered, down the road, my wheel could have come off and led to disasterous results. it was repaired within a couple of hours. james and the crew were awesome and i am still alive thanks to them. no complaints.
