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January 2024 by Dan Elmer
So no I went in on Saturday the 13th to get balloons (21) for my daughter’s birthday. I walked over to the balloons and picked out the balloons I wanted and proceeded to give them to the gal that was over there. She then told me that she worked there but she was off and that she was filling balloons up for herself. She then instructed me to go to the customer service counter and get help. So I went to the customer service and when I asked to get my balloons filled up they acted like it was the first time they had ever done it. So finally then found someone to do it. I requested that they put high float in them and they said they did. So I took them home … this was Saturday afternoon and I decorated the house, the party was the next day Sunday. I woke up on Sunday morning to find that a good majority of them were dropping…. This is unacceptable….Frustrated Father
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December 2023 by Letmeflyu2themoon
Low selection throughout store, and can the front end people do their job?I shouldn't be bagging my groceries while the head cashier jokes around with the 3 young baggers about shoes.The store is usually great, but at night, I won't go back.
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December 2023 by B M
Placed a delivery order and got what I ordered, but was unpleasantly surprised that substitutions that were NOT authorized by me, nor delivered to me, were made for almost $200. Now I get to wait 7 to 10 days for a refund and pay over draft fees! Really shady when a driver they contract with can rip people off. Delivery shoppers beware!
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November 2023 by Gabe B
This is my designated pharmacy and they have always been quick to prepare my subscription and very helpful!
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November 2023 by Val Tallone
I had the worst experience at this smiths location today. I have shopped and have used the a Western Union services for more than 15 years here. I was racially profiled by the Smiths attendant at the western union desk. And then by the store manager working there today. I have never ever in my life felt so humiliated and mistreated as I did today by these 2 people. They could have used a nicer way of communication, a human way. Instead, they chose to use this horrible discriminatory and belittling attitude towards me and I am sure they have done this to other people as well. They should not be working there or anywhere by that matter if they don’t have the capacity of communicating with people, showing consideration, understanding and most important, humanity.
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October 2023 by Cory Davis
I used to rate Smith's at a 5. No longer though. Now they have a lot of turnover, great employee's are now less frequent. The pharmacy is horrid! Customer service is non-existent there now. My last gripe is with the new specials you have to have the app for and scan. If you don't you do not get those prices. How hard can it be to go to the store and check out easily? Not very at Smith's now.
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October 2023 by Brandon Wallick
This is the second time I’ve been here after 5 PM and either no one is at the meat department in the deli or there is an angry person there that does not want to help you. I mean he seemed ANGRY because because I asked him can I please get a pound of ground beef. I was so nice and he was so grumpy. I don’t understand how they can employee people that have no customer service skills. I will pay a little more money and go to Harmons for good customer service and happy people. I’m done with Smith’s.
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October 2023 by Parker Pratt
We always have a good experience at Smiths, the rewards are well worth making it your regular store
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September 2023 by John
The Herriman store at 13400 S and 5600 W. I know the management does not look at these comments, because the comments are all the same complaint. There is nothing being done about the complaints, because they still exist. This store sucks. Why isn't the manager fired? I have the same complaints as the comments, about nothing on the shelves, the store being dirty, On more then one occasion, I saw one of the teenage employees (probably a relative) sitting on a conveyor at the self-check out, dangling his feet, just watching the customers walk by. I said to myself "there's a waste of human flesh." The pharmacy no longer takes my insurance after years of OK service.I could go on and on but (if you read this...doubtful) you get the gist. I will not be walking through your doors again. I will be walking through Wal-Mart doors. It is a little farther, but the shelves are stocked and they are cheaper than you. They are adding gas stations too.I feel so much better
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September 2023 by Justin Hill
I go here out of convenience. They are the worst. Today I was overcharged for avocados and chocolate biscuits. I am not sure if I’ve ever had a transaction here where the prices have matched what they show on the shelves. Sometimes it’s their stupid digital coupons, but most of the time it’s just dishonest or lazy pricing in their system.
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August 2023 by Elijah Anderson
I came here for a pick up order and they were super helpful! I was worried when i saw that there were 2 other cars who pulled up at about the same time as me, but i only had to wait for about 2 minutes before one of the friendliest employees i’ve met here came to help me. His name was Logan and he was very cheerful and quick but i didn’t feel like i was being rushed. He talked with me like i was a real person and not just his job! Thank you for the amazing service and hospitality!
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August 2023 by Anna Yazzie
ME AND MY SWEET DAUGHTER WENT SHOPPING TO SMITHS TONIGHT NOT EXPECTING TO BE BLESSED WITH SOMEONE AS AMAZING AS HEIDI SHE WENT ABOVE & BEYOND WITH HER KINDNESS ❤️ & HER PATIENCE IN SHOWING US THE BEST WAY TO SAVE MONEY WITH SMITHS APP WE HAD SAVED $40.00 WOW THANK YOU TO THIS SWEET WOMAN I HIGHLY RECOMMEND HER CUSTOMER SERVICE TO OTHERS AND NOW I HAVE FOUND MY NEW STORE !!!
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August 2023 by Todd Wittmann
I'm a long time loyal fan of Smiths. The 50 cent surcharge for cash back is ridiculous and I have found myself frequenting smiths less because of the principle of the thing.
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July 2023 by Enoch Finley
Here is great we get water here some times we get items here too but I prefer winco foods it is much cheaper at winco
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June 2023 by Bill Gray
Reliable, but very rude and distrusting. This version of Smith's has stopped me three different times as I left the store after using self-checkout this past year alone. In each case the manager (the same one each time), compared the items in bags to receipt and asked me to remove my coat. Each time there was nothing found and I was "free to go" as the manager said.I do not understand why this happens at THIS Smith's so often. Maybe it's just this manager having it in for me for some reason.I stopped using this Smith's because of this. I hope others aren't impacted by this store's policy.