-
October 2023 by Brent Cheney
Either Criminals or Just Lazy?If you don't have time for a story, here are the notes:-Charged for 10 gallons of fuel when it was returned with what it had when it left.-Added insurance without me signing or authorizing it (Uhaul corporate checked this for me and confirmed the desk agent added it on her own)-Odometer discrepancy so they I was charged for over double the distance I actually drove. 95673.6 95747.9-Truck smelled like it had been used to transport dead animalsHonestly I am very over leaving reviews, but this is important.I booked my truck online, and picked up at Towne Storage in Herriman. When I arrived, the woman at the front desk was on a personal call, which is fine, I get that she doesn't have a lot to do, so she probably spends a lot of time on her phone. She did put her call on hold to help me, but kept jumping back and forth between helping me and talking to the person on the other line (I mention this because I think it may have some impact on the rest of experience).I was told the fuel was at 1/4 tank, and to let her know if there was damage etc to the vehicle. They keep the vans at the very back of the property, and when I got there I saw that the vehicle actually had closer to 1/8th of a tank and that it displayed a range of 49 miles. Because of the discrepancy, I took photos of the odometer and fuel gauge. The odometer showed 95714.6 when I picked it up. The truck had 95747.9 when I returned (33.3 miles).When I went to load the truck at the fedex facility in west valley, I opened the door and a strong smell of dead bodies lingered in the truck box. I don't know what had been moved by this truck prior to me using it, but it was definitely alive at some point.When I brought the truck back, the woman from earlier was there, I walked her through what I had found regarding the fuel mileage as well as the smell. She looked at my picture, told me everything was fine and not to worry about it.When I got home from dropping off the vehicle, here is what I found:Safe Move Insurance (that I had never asked for and definitely declined): $15Mileage charge: 74.3 miles (roughly double what I actually used) The actual odometer showed it left with 95714.6, but my bill said the vehicle left with 95673.6.Fuel Charges: 10 GallonsNot only did the lady verify the info regarding the fuel and mileage with me before I left, but instantly forgot she had just seen this information and fined me the second she went back into the office.I tried calling the location to get this sorted out a couple of times but no one ever answered the phone. I was able to get resolution from Uhaul's customer service team after supplying photos, and documentation of what had happened. They also confirmed after looking at the reservation that I had not added the insurance, but that the woman at Towne Storage had done this on her own. I will happily drive to the next city to rent a vehicle next time, but honestly this woman should be fired.I wonder how many other people have received these fraudulent charges and just assumed they were correct without looking closer. I don't care if she did this on purpose or because of negligence, she needs to be put on a some for of corrective plan so she can either be closer monitored to not commit fraud, or better trained so she doesn't make simple mistakes with big consequences. Overall my bill was over double what it should have been because of this.
-
August 2023 by MIke Reshaw
Best Uhaul experience ever. Attttt
-
August 2023 by Dan Ingelhart
I HATED my experience with Uhual!Your rates are insane and aren’t properly disclosed. I was told I was renting a truck for 29.00 a day and got stuck with a204.00 bill after a day and a half. I could have just bought a trailer for 204.00 i won’t be using uhual ever in the future and I’ll rent a trailer from Home Depot for 14.00 a day instead.
-
November 2022 by メレ
Deborah was informative and knew how to do her job. If you’re renting for the first time and don’t know well the process, this location would be your best bet.
-
June 2022 by Alexandre Puerta
I would like to thanks Ms Deborah for her excellent service, it was a really good experience
-
April 2022 by Mima Hausen
Is easy customer service was great very helpful and very close by
-
December 2021 by R Morales
God awful customer service. I made a pickup for 12:45 because I was told they go on lunch from 1 pm to 2 pm, got here exactly at 12:45 and these jerks were already gone.
-
October 2021 by Mirena Morales
God awful customer service. I made a pickup for 12:45 because I was told they go on lunch from 1 pm to 2 pm, got here exactly at 12:45 and these jerks were already gone.
-
October 2020 by Karl Jepson
I made a reservation a week ago for our move today. 45 minutes before pick up they call and tell me they don't have a truck. If I want one I need to drive a half hour to get it. We hang up and I call uhaul corporate number and they tell me my new pick up is actually further away. If I didn't call I would ve went to the wrong place far away. Everything we planned for the move with helpers and all was thrown off. They wouldn't even give us gas money for driving the extra one and a half hours. I get things happen sometimes but they wouldn't even give us a discount or make up for our time, gas, and inconvenience. Not to mention we reserved moving blankets and dolley but they weren't given to us.
-
September 2020 by Daniel Cerda
Excellent service and super nice people. They made me laugh and gave me some free candy ?????
-
September 2020 by Brandon Petersen
Was able to get a good deal on a three day rental.
-
July 2020 by joshua jordan
Quick and easy pick up very friendly staff super bastle free
-
June 2020 by Juan Eduardo Hernandez
The best place to Rent a Truck !! They are nice and excellent workers! I wish I could get them 10 stars ! Good job Kent and Jhon!
-
October 2019 by Cole Merchant
Ok Place normal UHal Store
-
September 2019 by Julie Katyryniuk
I store my RV there, nice place and the employees are super helpful.
