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December 2023 by David Royster
Banks should provide visibility to the checks deposited or cashed. Online banking suggests this is available "...New images will appear in the next 1-3 days ... ". This is not the case for deposits. They will never be available online. You need to contact the bank and then they will charge $2 for any deposit you want to see. I guess if you deposit in the future with their new ITM it is possible to have the checks captured. Banks should be for reliable record keeping for financial transactions within that bank. If you need to rely on memory, or a paper copy in some filing cabinet, then I do not believe the bank is doing their job.
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March 2023 by Matt Anderson
Made a call about a purchase that I was having issues with and the team got right to the information I needed. Casey even went the extra mile and reached back out to me to follow up on whether I got the help I needed.
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August 2022 by Robyn Finch
Alpine Credit Union has to be the best place to get auto loans. Cindy made the process so easy. We found our vehicle and walked out of ACU a couple hours later with the funds we needed. Thank you Cindy for your amazing customer service! We will continue using ACU for our auto loans.
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June 2022 by Dane Huntsman
Casey, my loan officer at the Highland branch, was so great to work with. She found answers to many questions I had and responded quickly and professionally. She even found me an extended warranty option when it became difficult. Very satisfied with my experience and with Casey's help!
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April 2022 by Kelly Anderson
I was pleasantly surprised on how easy it was to work with my bank to get a loan. The loan officer that helped me (Melissa) was extremely helpful. She contacted me the next day after I had applied for the loan and worked with me the whole time making this a very positive experience.
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April 2022 by Daniel Booth
I applied for an auto loan refinance online. Melissa Christensen from the highland branch called me the next morning to review the process and request documents from me. Two days later the loan was fully funded and I was ready to go. I provided the docs and signed everything electronically. I never had to go to the branch which was extra convenient. Melissa was very professional and helped me get a rate that was better than I could have imagined. Super happy with her service and the product Alpine offers. This was a painless experience!. Will definitely call her next time I need to finance a vehicle.
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April 2022 by Alison Eischens
Cindy Lopez was so efficient and processed our accounts and car loan so fast. She is the loan officer at Alpine Credit Union in Highland. I want to also say that everyone at the branch were attentive and very nice! I am so happy with our new Credit Union! I highly recommend them!
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March 2022 by Nate Yearsley
I worked with Melissa Christensen. She made the whole process very smooth and easy. Great communication and follow through! I love Alpine Credit Union!!
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March 2022 by Zachary Laycock
Staff is very friendly and helpful in every way, answered all my questions and is helpful in showing their services will help with financial security and benefit for the future.
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December 2021 by Yukina Benitz
WOW! I just finished a car loan with them and I am AMAZED by the services and speed they provide. My loan officer is Casey and she is so fabulous - quick to respond, explained all details I needed to know, just overall great to do business with. I have never experienced service like this with other financial institutions and will definitely be going back. Thank you Casey!!
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October 2021 by Austin Holverson
I don’t even know where to start. This was one of the smoothest and best experiences I’ve ever had. I refinanced a car from another lender and got a new auto loan. They beat any rates around. The customer service from Melissa was next level. She was so responsive and on top of everything. I’m so glad I switched to you guys. Your service is top notch!
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July 2021 by Catherine Johnston
Five stars and then some. Cindy is a superb branch manager and loan officer.My husband was in need of a newer car and she facilitated every anticipated need we had.Good old fashioned banking methods!We felt as though we were listened to and Cindy cared about our situation. As an Alpine Credit Union representative, she was professional, courteous and got the job done.Thank you Alpine Credit Union!We feel that if we are in need of further banking needs, we won't be going anywhere else.As an aside, the staff at this bank just can't be any better than they are. You have the best of the best at the Highland Branch.Jamey and Catherine Johnston.
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July 2021 by Jaime Clement
The employees are always so kind and helpful.Great service in all aspects.
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July 2021 by Troy Page
I would not change a thing. Great job Cindy. Thank you
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December 2020 by Brandon Mcintosh
Alpine credit union is the best !! I have or had memberships with several credit unions, Alpine far exceeds them all. They have helped me based on my history with them and not based on other factors outside of our dealings, you couldn't ask for anything better !
