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January 2024 by Mindy Dansie
Burt Brothers is the best. Their customer service team went out of their way for my daughter who had her car towed in. They did a very thorough inspection and iI have peace of mind that she is in a safe car again. Thank you so much. ?
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January 2024 by Jason Reese
Great service and advice. I needed some work done on my truck, they were able to get the part in the next day and have everything done within a few hours. Great experience with every person I talked with, thank you!
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January 2024 by Stuart Leslie
Had a car with a check engine light on. Needed to pass emissions. The staff, especially Richard, worked with me and internally to resolve a frustrating issue for me. Thanks for walking me through the process and making me feel validated. Will continue to take my vehicles here.
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January 2024 by Ashley Johnson
Burt Brothers has been amazing the last several times I’ve needed anything tire related. Desiree was especially helpful and kind. They are always fast and professional, and I will continue going there.
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January 2024 by Paul Thomsen
The Highland Burt Brothers team has taken care of me and my family since they first opened the store. They are always ethical and honest in helping us. The store is clean and well managed. I appreciate all the repairs and maintenance they have completed overs years. This is the only place I take our vehicles to.
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January 2024 by Rachel H
The employees at Burt Brothers in Highland are great! They are happy to answer my questions and explain things about my car. They don’t pressure you to buy things you don’t need. I think they do a good job of being careful with my car to make sure the maintenance is done correctly. I go there every time my car needs maintenance. I would recommend them to anyone.
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January 2024 by Brooke Neuenschwander
Ron at Burt Brothers in Highland is the best. He has taken such great care for us for several years, through several cars, many sets of tires, and oil changes. Our family truly feels well taken care of by him and will continue to take our cars to Burt Brothers as long as he is there!
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December 2023 by G. Rowan
Slowest location I’ve been to. Recently moved to Utah county, and had used Burt Brother’s in Sandy and they had usually been very efficient. This location provides some of the slowest service I’ve ever seen. You would think that when you have an appointment for switching your snow tires back on and an oil change you might expect to be there for an hour maybe an hour and a half, 3 hours later still waiting…. Not impressed.
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November 2023 by Scott B
These guys went above and beyond, and delivered! My car has a rare size of tires and no other shops in the area (including one I’ve used for years) said they could get them for weeks. Burt Brothers had the snow tires a day later and installed them within an hour. I worked with Jason and he was superb. Looks like I have a new go-to shop, and the location is more convenient anyway.
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November 2023 by Heather Schoen
I showed up today without an appointment after getting a nail in my tired. They quickly fit me in and fixed my tire. The staff was so kind and helpful! Would highly recommend!! Thank you!!
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October 2023 by Jason Neeley
Used them for years but found out their service team was more into charging people than actually fixing issues. We did all our repairs here and trip inspections but come to find out they were not doing the basics. I had a feeling they were not rotating my tires so I marked them and I was right they were just saying they did. This is sad because I bought my tires from them and they are responsible for them not wearing right due to neglect and dishonesty. They will try to up sell everything for service which is crazy when they don’t even do what you originally came in for.
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October 2023 by Brent Ramey
I have been going to Burt Brothers for years. They have always done exceptional work and have communicated with me in a timely manner. I just took my car in to get a flat repair and they didn’t charge me anything. I was very impressed and would recommend the shop.
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September 2023 by Eric J.
I had a car issue come up while I was in Utah -- a flap underneath the front bumper of my car partly detached and was prone to come loose and drag against the pavement while driving on the highway. Not the kind of thing you want to deal with when you have a 650-mile drive back to Phoenix in front of you :).Burt Brothers was able to quickly reattach the flap. They declined to charge me for their services, so I gave $20 to the mechanic who did the repair.
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September 2023 by Manina Johnson
We had a screw in our tire. Although it wasn't in the sidewall of the tire, they said it was on the edge of the tread and too close to the sidewall so we had to replace it. We had purchased these tires from them in November 2022. Before moving ahead, I was quoted $77 by a gentleman that worked there. I was told because I purchased the tires from them I would only have to pay for the installation. I was thrilled and told them to proceed. When I came to pick up the tires, Desiree charged me $77. Then 30 seconds later, she informed me that I was quoted incorrectly when I dropped the car off and that I never purchased the protection plan and I would instead need to pay the full amount of $290-ish.Had I been quoted $290 and had I then told them to proceed, I would have not had any issues paying the amount, but because I was quoted a totally different price, I am super disappointed. I will not be going back. This is probably the third time I have had issues here. It is nice because they are local and really close to my home, but every time I go in there, I feel like I am being taken advantage of. She didn't even care nor did she apologize. Considering that the screw wasn't actually in the sidewall, I would have gotten a second quote before moving forward for that amount. I was pretty frustrated and I am pretty sure they knew it. The gentleman that quoted me the price earlier in the day, did quickly apologize as I left (thank you to him) but damage was done. That could have easily been remedied with a little quality customer service but she obviously didn't care. The additional $220 they charged me will ultimately cost them $1000's down the road. Thumbs down. I won't be recommending.For reference, I rarely if ever post negative reviews. However, this one was warranted.
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August 2023 by Joseph Osmond
I’ve been taking my vehicles to the Highland store for many years. Totally trust your people. Great service. Not pushy. Knowledgeable. Friendly. Clean lobby. They do a great job there.
