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April 2024 by Alan Lyon
Horrible customer service and the employees are very rude. They often open late, so don't plan on 9am. Multiple people in line with employees standing around. ATM machine was not fully working one day so I went inside to let them know. Counter clerk simply said, "we know." She was so rude. If you know, then put a cone out or a sign. It was still broken two days later with no sign or cone still. I started banking a little further away at Chase, wow what a world of difference with customer service.
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April 2024 by Shane R (uɐᴉǝuɐɥsǝɯ)
Edit: Closed my account. Unrelated reasons.
They closed their drive thru permanently shortly after remodeling it "due to staff shortages", despite having most of the teller stations open inside .. and a line of people inside.
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November 2023 by Robert Díaz
Katie M was great, the only one that helped out of many locations.
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September 2023 by Jessica Ostler
Worse Wells Fargo ever. Closed the drive thru so super convenient for ADA. Lines are always horrible. Find it hard to believe that they can’t find people to work. This place is a joke. They should just shut it down.
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September 2023 by Barry deCocq
Nobody even answers the phone at this branch. Plenty of employees when I am in there.....get a receptionist.
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August 2023 by McKenna B
Super annoying that they’ve permanently closed the drive through window. Now I have to drag all the kids inside when i need cash.
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August 2023 by Aidan M
Staff here is wonderful. Helped me with foreign exchange currency. Thank you.
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August 2023 by Janelle Dickerson
Drive thru is closed. Long lines inside while multiple employees are around but only one teller helping. Very frustrating.
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July 2023 by Mike Simmons
I like location and staff of bank. They really need to get their drive thru up and running. Ridiculous.
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July 2023 by Anthony Albrecht
I have called 8 times in the last 2 hours to talk with someone and no one is picking up the phone.
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February 2023 by Josh Schiffman
Manny is SPOT ON with customer experience. Give this one a bonus! With our business we use several Wells Fargo locations across the united states. I'm writing this review because of my 3 interactions I have had with Manny at this location on 3 separate days have all been 5 star experiences. Manny is polite, asks great questions and makes sure I have all of my questions or concerns answered. Its easy to spot when a company or organization just did training on customer service/experience, but you can also see when its engrained in them because they believe that is how it should be done. Thanks again Manny, keep up the good work!
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February 2023 by Tiffanie Hoffmann
Arrived at drive-through at 4:50 which was closed. ATM not working. Guess I will have to drive all over to make my deposit.
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December 2022 by Kayla Jackson
Was pretty disappointed to discover that this branch has their drive thru windows closed. I have 3 little kids. It is extremely inconvenient to drag them all into the bank anytime I need to deal with cash.I love their app- it is simply incredible and easy to use. But after their branch in American Fork closed down and now this one closed their windows, Wells Fargo's in person experience is getting increasingly frustrating.
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December 2022 by uɐᴉǝuɐ ɥsǝɯ (uɐᴉǝuɐɥsǝɯ)
They closed their drive thru permanently shortly after remodeling it "due to staff shortages", despite having most of the teller stations open inside .. and a line of people inside.
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October 2022 by Janelle Laemmlen
Drive thru is closed. Long lines inside while multiple employees are around but only one teller helping. Very frustrating.
