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November 2023 by Steve Seckinger
In and out with a new windshield in 1 hour. I've also been to the location on State Street; both are quick! (with an appointment).
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September 2023 by Roxy
Jeff and Amber were awesome getting my window replaced perfectly and way ahead of schedule! I will definitely return to this Safelite for future repairs.
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September 2023 by Mallory Rutkoske
The techs and receptionist were all so wonderful to work with. I brought my car in as a walk-in to patch a small crack and they worked their schedule around so I could get it fixed. I was willing to come back another day, but they went above and beyond to help. I will be back!
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August 2023 by Alex Maxwell
I was told on the phone that my insurance would cover the cost of the windshield. When I went to pick up the car after it had been fixed they said I had to pay for it so I did and I worked on getting refunded due getting wrong information from the insurance agent. I’ve probably sent close to 10 hours on the phone trying to get this resolved and each time they just say they will get back to me in 48 hours and they never do. I’ve asked for the recording and they won’t give it to me. I was scammed and it has been impossible for me to get it resolved so I’ve given up strictly due to the fact that they just say 48 hours over and over again.
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August 2023 by Bill Aho
I just spent 10 minutes on the phone talking to their bot which absolutely would not connect me to a real person. I have a question that didn't fit into their tree. Extremely frustrating. Seems like as much money as is spent on their windshield replacements they would at least staff so you could talk to a real person if needed.
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August 2023 by Jim Ack
One week wait and $180 quote(!!) for a rock chip repair. I guess I’m done with Safelite. They were decent when they were TechnaGlass.
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July 2023 by Mary Woodard
I was so impressed by Safelite employees. Amber is so personal and responsive. I was going to pay out of pocket, did not think I had coverage with my insurance and she looked up the coverage for rock chip repair with my insurance and found those repairs are not covered, but because of the insurance company I go through she gave me a discount. You can tell she loves her job. Jeffree was the tech working on my windshield. He did a great job with my rock chip repairs. I also ordered wiper blade replacements, and Jeffree came back to the lobby and asked me how my blades were working for me? I said they are good, and he told me OK, wanted to make sure there was not anything wrong with what you are experiencing. He said you do not need the blades at this time, so that will save you on your bill. He let me know in the future if I need them, that they have great blades that are more expensive then the store, but they have a 6 month warranty. I will plan on that in the future. I was planning on a bill of $300 + and walked out paying $100. Super cool!
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July 2023 by Conner Geurts
Made an appointment a week in advance. Had a broken passenger window. Told me they couldn’t get me in for 7 days. Showed up this morning for them to tell me “we don’t have the part should be here in 2 weeks” no follow up. Never called to let me know. I understand delays with parts, what I don’t understand is not communicating that with a customer. Would highly recommend finding another service, due to the fact these guys can’t seem to understand peoples time is valuable. Was told “I’m sorry” and apparently that dissolves them of having terrible customer service. 10/10 would never use
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June 2023 by Josh Leal
Awesome service called me to see if I wanted an earlier reservation
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June 2023 by Bill Mager
Fast and prompt service. They came to me and filled the chip. Will reach out again if any more rock chips.
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May 2023 by JAMES HAINES
They always done a good job for me!
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May 2023 by Mr J-pouch
Their rock chip repair was amazing, to say the least! Beginning with the front receptionist Amber, who was super nice and informative, and I can’t remember the tech’s name who worked on my car but he did a fantastic job, and was super efficient and skilled at his craft. Thank you so much for your help.
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April 2023 by J
Helped me save a lot of money on my replacement by helping to navigate insurance. Thank you so much. ?
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April 2023 by Robert Hopkins
I have not been to this location in a while and had a very minor rock chip that I needed assistance with. This was one of the most disturbingly ineffective processes I’ve ever had to deal with. A complete waste of my time they could not complete the rock chip repair Because they wanted to charge $199 for a rock chip or use my insurance so I said use my insurance they said we can’t do that right now because we have to get authorization from them before we can proceed .so we need to make an appointment with you to give us time to get the auth. So we can do an appointment with you two days from now. so I chose to make that appointment happen and yes on that day I came in later than the appt appointment, which I found out, there was no confirmation sent to me, or any procedures happening on the insurance verification . As they told me they were gonna be doing. As I sat in the waiting room on both occasions, all I could hear was concerns challenges, and complaints about how they were short staffed with techs walking out on them, and that they were getting booked out further and further , just not a fan of being able to be present to any of that. I chose to leave after being told that this was my fault and they would have to reschedule me for once again a minor rock chip. I just moved ahead and called a company who is a Mobile rock chip provider and I had it done with no concerns and the cost to get this rock chip fixed was 40 bucks not $199 that Safelite wanted to charge if I chose not to use my insurance. Needless to say I will not be going to this location again.
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April 2023 by antoni nobile
They change my windshield last week. Unfortunately, few days after, Itook a little stone on the freeway. I returned to the center and immediately they took my car, fixed the impact and said you have nothing to pay! I really appreciate their disponibility, smiles, and great job. This is my second windshield changed by this center and one stone impact and each time it was a really smooth and great experience, I highly recommend them.
