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December 2023 by Damir Sadullaev (SLC Tower)
Helpful tellers who care about you. You gotta ask them for the restroom code to get in and you can get tootsie rolls while you're talking to the tellers
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November 2023 by Nancy M.
I have been a member for the past 43 years, and for the most part was satisfied. Until a recent interaction with them. My husband and I own our own home, have no debt, and I work full time - about 6 years with my current employer. My credit score is in the 800's. I applied for a car loan, at Mountain America, as I was purchasing a new SUV. I was denied a car loan through this institution - or only given 1/ 2 the amount, actually. I was amazed! I then applied through the U of U credit union, which I have been a member of for only five years. They quickly approved the loan, with a reasonable interest rate. They were congenial and efficient. If there is a choice between UFirst and Mountain America, U First wins all around! .
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June 2023 by Scie
Horrible customer service.Website and online banking is a joke.Don't care about their members at all.
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June 2023 by Andrue Montoya
Horrible customer service.Website and online banking is a joke.Don't care about their members at all.
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May 2023 by Ryan McGuire
Worst app I’ve ever seen. I’ve been a customer for 10+ years and never had an issue. Then they updated their app and made literally every single function worse and more cumbersome. Not only that, but sometimes it tells me two different things. For example, I paid a car loan, then when I look at my accounts, sometimes it shows that the car has been paid but the money wasn’t moved from my checking, so now we have a trust issue because I need to know the payment went through, and the app can’t tell me that with certainty. It’s gotten to the point where I’m looking for another bank, avoid this one if you like to manage your finances on your phone.
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December 2022 by D Casa
Absolutely the worst credit union. I guess I had suspicious activity on a card. I was unable to see all my accounts online all the sudden. It showed two accounts but the others just were gone. They had no after hours or fraud number to call since it was a Sunday. One of the accounts that I was not able to see or access had over 100k balance. Not being able to access or see it was extremely frustrating. On Monday we were told they would put a note in that takes 2 days to see why we can’t see all accounts. We went to the ATM that day and it took our card. This is all because they thought I had suspicious activity which was not the case. Calling our phone once for suspicious activity is not sufficient for the actions they took. Text and email on top of a phone call would have been appropriate. The fact that they do not have an after hours fraud line to speak with someone is ridiculous. When you have that kind of money invested in the credit union they need an emergency phone number to speak with someone when fraud is involved.
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December 2022 by Danielle Deluca Casarotto
Absolutely the worst credit union. I guess I had suspicious activity on a card. I was unable to see all my accounts online all the sudden. It showed two accounts but the others just were gone. They had no after hours or fraud number to call since it was a Sunday. One of the accounts that I was not able to see or access had over 100k balance. Not being able to access or see it was extremely frustrating. On Monday we were told they would put a note in that takes 2 days to see why we can’t see all accounts. We went to the ATM that day and it took our card. This is all because they thought I had suspicious activity which was not the case. Calling our phone once for suspicious activity is not sufficient for the actions they took. Text and email on top of a phone call would have been appropriate. The fact that they do not have an after hours fraud line to speak with someone is ridiculous. When you have that kind of money invested in the credit union they need an emergency phone number to speak with someone when fraud is involved.
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December 2022 by Heather B.
The review only encompasses the self-serve online customer and user experience, all staff encounters are typically helpful.——I’m not sure who decided it was time to change the website and mobile app but whoever is responsible for the new UX did not put UsFIRST.A simple card sort and revised information architecture with a guided tour on login would’ve been fine. But many of the affordances created through the previous website and app have been lost in the new system. Example: color coded transactions in the account view (green for deposit was great - now there is no differentiator, an icon anything would resolve this and be accessible).Similarly the roll out was atrocious. There was no warning whatsoever on the day the website transferred over. So, when I went to login I was suspiciously asked to change my password after being guided from an error page… Then had to call in because I refused to do so which locked my account. Again, two for two on TERRIBLE UX and CX.Lastly, when the new system went live I also lost the links I made to external accounts and can no longer access my credit card rewards. This was all preventable. The CX team (if there even is one) needs to regroup and get some feedback that is better representative of the user population because this new UX has failed each task and use case I’ve presented to it.Additionally, the credit card points system issue has taken multiple contacts to try and fix, still without any resolve.Please get a more diverse end user population before updating (overhauling) your entire UX/CX. This just looks uninformed and haphazard considering the previous product was one of the best I had come into contact with.
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December 2022 by Beau Lewis
They updated their app and the experience is significantly downgraded. It’s a shame because the original worked great, was very intuitive, and simple. The new app is less transparent, overly complex, and so far full of errors.
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December 2022 by MarieD C
Absolutely the worst credit union. I guess I had suspicious activity on a card. I was unable to see all my accounts online all the sudden. It showed two accounts but the others just were gone. They had no after hours or fraud number to call since it was a Sunday. One of the accounts that I was not able to see or access had over 100k balance. Not being able to access or see it was extremely frustrating. On Monday we were told they would put a note in that takes 2 days to see why we can’t see all accounts. We went to the ATM that day and it took our card. This is all because they thought I had suspicious activity which was not the case. Calling our phone once for suspicious activity is not sufficient for the actions they took. Text and email on top of a phone call would have been appropriate. The fact that they do not have an after hours fraud line to speak with someone is ridiculous. When you have that kind of money invested in the credit union they need an emergency phone number to speak with someone when fraud is involved.
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September 2022 by Ariel Wakeham
Over draft fees are assessed immediately, they give you no chance to transfer money to avoid that. What's more you get a few for every single over draft, not just the initial. I cannot believe this institution is supposed to be for university students, it is the last one I would recommend to people that just do not have a lot of income. I will be switching banks asap
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September 2022 by Rosey Posey
Over draft fees are assessed immediately, they give you no chance to transfer money to avoid that. What's more you get a few for every single over draft, not just the initial. I cannot believe this institution is supposed to be for university students, it is the last one I would recommend to people that just do not have a lot of income. I will be switching banks asap
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July 2022 by Mike McBride
I've been with this Credit Union since 1988. But felt to leave a poor review because of a fee-maximizing practice they use that I think is dastardly. In simplest form, here it is.. Say you intend on making a deposit in the morning but currently have $500 in your account along with (2) outstanding checks for $50, (4) checks for $100 and another for $400. (I know bad on you.) Should UFirst have to process all of these that night, THEY RUN THE LARGEST FIRST. So they would cover the $400 and one of the $100 checks, leaving you with (5) $25 bounced check fees or $125 in fees. If instead, they had you at heart, they would run the smallest first and you would end up with only one bounced check fee of $25. Dastardly right?!
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April 2022 by Brandon Peace
I do not bank directly with UFirst; though, they are a credit union network shared branch.I use them to deposit funds into the credit union that was local to my previous living area. Always helpful and friendly. There's never a long wait.
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February 2022 by Spencer Cromar
Best bank ever but I keep getting declined for a credit card
