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February 2024 by Ian (Smarty)
I understand these people will never have the ability to work for UPS, because of their low intelligence and lack of hard work. The only thing they’re good at is endangering children’s lives with reckless driving!
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February 2024 by Robert Thompson
Don't complain to FedEx! Complain to the shipper!I was expecting an important package today that required a signature so I sat on my front porch for 4 hours. Without leaving my porch for a single minutes, I received a text stating that a delivery attempt was made. Impossible!! I was sitting on my porch for 2.5 hours before the "attempt" and 1.5 hours after. The driver blatently lied about making a delivery attempt, and because my local FedEx ground won't allow pickups, I am forced to wait another day to receive my package. Unfortunately, although I expect the driver to lie again about attempting delivery tomorrow, I cannot risk missing the delivery so I will most likely be waiting another 4 hours on my porch tomorrow. I understand that FedEx drivers are contracted drivers, not directly working for FedEx, but this experience will have me instinctually avoiding the carrier, as well as advising against using them forever. FedEx has made it clear in my 3 phone calls and many attempt to escalate that I'm on my own. So instead, I will be reporting this to the company that shipped my package, explaining that my business with them will cease if they use FedEx to ship my packages again.
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January 2024 by Kristiana Carl
I would give them negative stars if at all possible. They say they delivered today and took a picture of my package on a doorstep just not my doorstep. It’s not even a doorstep in my neighborhood because it’s a White House and none of the houses are white in my neighborhood. They delivered a neighbors package to my house and a different package of mine to that neighbors house. The problem is they expect the drivers to be fast but they must not care about accuracy. They don’t care because you can’t even talk to a human when you call and their website gives you the run around.
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January 2024 by metalmegs
They never notified me that the shipment was going to acquire a signature so I missed the first day they attempted to deliver, fair enough I guess. But I spent 30 minutes on the phone with their horrible customer service where I could barely understand them and they told me they resolved it and set up notifications for me but I missed again today because wouldn't you know it I never got any notifications even though I spent 30 minutes on the phone with TWO different people; really tells a lot. I am so frustrated with them because I called AGAIN today and they basically said well sorry you missed it on our end everything looks good. Like that doesn't help me at all especially the fact because of their accents I could only understand every 3 or fourth word. And it's just not one person I call four times in totally and each time got someone I could barely understand. Some were better than other but just by barely.
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December 2023 by Ramsey Campos
I shipped a box from Hawaii to Utah that was full of power tools, and electronics. Over $1,500 worth of items. 3 weeks after the expected delivery date I still have not received the box. I work construction and have missed over $2,000 in work because of this. And I am being told if it's lost all I will get is $100. I spoke to over 20 people with customer service and received ZERO help. Absolute joke. I will never use fedex again.
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November 2023 by Bryan G
Please stop ringing the door bell during the day please. People have different work schedules or Babies sleeping. Please show consideration.
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November 2023 by Douglas Merrill
I work there
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October 2023 by Justin Carpenter
I love when I have to battle a robot on the phone for 15 minutes before I can talk to an actual customer service rep. Please explain to me why your delivery driver pulled up to my home, sat in his seat, typed something on his phone, and then drove away. He marked the delivery "attempted" However I was standing in my doorway and watched the truck pull up, him sit there, and then leave. Pretty terrible. I'm going to go ahead and assume its the same driver that marked the delivery as "attempted" Yesterday as well.
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October 2023 by John Doe (Knm5492)
If you plan on working here DON’T!!!!Everyday your supposed to look at your app on your phone to find your schedule.(new hires and rehires will have to wait 3-4 Weeks to get the app) However they change start time about an hour before you are supposed to start so your always either an hour early or late. Then after they change the time on you they will give you a “Documented Discussion” AKA a write up. But if you can just show up 2 hours early to work you should be ok. After the schedule changes they will also write you up if you call in even if it’s an emergency they don’t care. The managers are super unprofessional and unrealistic in their expectations. They also play favorites so you can only move up if you’re in good with the managers or buy a house from the GM for a low price to keep you happy and at the job. The managers also will be very petty and act like teenagers holding a grudge if you do call even if it’s just once. The FedEx Ground in Hurricane Utah is hands down the worst place to work for. They will only like you and move you up the company if you can meet their way unrealistic expectations. The HR is a person who is never there during shift so you can’t talk to him about any issues with the managers and if you can manage to find him he still will just brush it off and say he’s busy or that he’s leaving for the day. They don’t care if you have a great work ethic. They will punish you for being a good worker with having the heaviest trucks and they will NEVER help during shift all they do to help is say “hurry up” or “stop staging packages” or my personal favorite “if you can’t do your job without help we don’t need to keep you here.” So all around I wouldn’t recommend this job TO ANYONE!!! 10/10 wouldn’t recommend at all
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August 2023 by Alexis T.
Pai was very helpful and even found cheaper prices for me to ship out my package. it was definitely a 10/10 experience
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June 2023 by Michael Schmutz
Not a good place to have an interview
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April 2023 by Mason Bryce
I have always had packages on time at my home
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March 2023 by Kaylee Perkins
They postponed delivering my package for over 1 week while stating it was due to weather yet they were out in force all over town. Lying so they didn't have to fulfill their commitment to delivery date. Which wouldn't have been so annoying except that it I needed the carseat and when they finally allowed me to hold at sight and pick up it was the wrong item and now I'm more than a week out because I couldn't file a replacement in time due to lack of commitment in delivery. Then to top it off they were supposed to come pick up the return item. Called me hours passed scheduled pick up, admitted they didn't want to drive out here, put on the tracking it was due to weather they didn't pick up. Called the next day I asked to reschedule for Monday. They told me they couldn't and were rude on the phone and refused to work with me. And still sent someone to my house today to pick it up after I told them don't worry about it I'd reschedule when I will be available. Poor driver had no idea saying he'd never been told to not pick up today.
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March 2023 by Bud Wheeler
Fedex is not a great shipping company haven’t had many good experiences with them
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March 2023 by Rachael Ferguson
Sat on a package for a week. My daughter's gift still hasn't arrived. Received a weather delay notification every day for the past week, when there was only one day with compromising weather. Worst service I've ever dealt with. Shouldn't even be in operation. Full of incompetence, useless drivers that can't be moved to drive 20 minutes out of the way to deliver a package to a valid customer. I'm beyond furious at this point.
