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December 2023 by Jennifer Pulley
We enjoy using Hurricane Family Pharmacy for our prescriptions. The workers are always friendly and helpful. We have never had issues getting prescriptions taken care of in a timely manner.
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December 2023 by Marna Cox
Are the best! They truly care for you as an individual. You are not just another number. They offer many extra services such as free delivery and packaging my meds in individual packages for AM and PM! You will not regret it if you switch to them!
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December 2023 by Mary Larsen
Won’t ever go anywhere else, by far, the best service, anywhere in Washington county. Love this pharmacy, and all their employees!
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December 2023 by Nano Taggart
Remarkably unhelpful customer service. They legitimately don't care about trying to make things right after they make commitments that they can't keep.Dr. sent prescription here to "save money." We live in Cedar City (~45 minutes). Spoke to someone at Family Pharmacy that confirmed the prescription would be ready in 30 min. We made a trip down there several hours later, to give them ample time, only to be told the prescription wasn't ready. Okay, cool, we'll wait. After waiting 20 minutes or so, we were then told that the prescription is out of stock, and wouldn't be available until tomorrow. After gently explaining the emergency nature (on-going ear infections that we're worried will cause permanent hearing loss) of this situation and the fact that we live nearly an hour away, the pharmacy offered no help. Nothing. They didn't offer to help us find a pharmacy that currently has the drug in stock, they didn't suggest anyone with high inventory, nothing. They reiterated that they can have it done "tomorrow," and that they have a delivery service that does deliveries once or twice a week. (This is an emergency, we couldn't wait.)They were completely unconcerned about the inconvenience they'd caused. No apology, no acknowledgment, no nothing. All they were willing to do was give us the name of the drug (after requesting it) so that WE could begin calling pharmacies to find someone that had it in stock.It was like they were conducting a case study on how not to treat your customers/patients when something goes wrong. We get it. Things go wrong. We don't hold that against you. But to then expend zero effort to make it right? Come on, friends. Do better.
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December 2023 by OC TD
I have used Hurricane Family Pharmacy for several years. Recently their service and follow through has tanked. They've probably gotten too much business. I'm going to help with that by having moved my prescriptions elsewhere.On Monday, October 30 we called to refill an important compounded prescription. The technician said that it would be delivered on Wednesday, November 1. Days passed. No prescription delivery. Then, on Monday, November 6 we called again. "No problem. We're working on that. It will be ready on Wednesday!" (November 8). This has happened before so we decided to move the prescription elsewhere. It took 4 calls to finally get that done. They told us that they had transferred it but the other pharmacy didn't receive it. Finally, the pharmacist had to call.I'm done.
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December 2023 by Jillian Herrmann
I called them twice and the lady that answered my call was unpleasant very blunt mean to me. All I was looking for a prescription and she didn’t take anytime to look for my prescription. All she did typed on her computer and she didn’t know what prescription I wanted she thought I wanted a prescription that was already on file and I told her three or more time to be patient with me so I can get the paper that had my prescription name on it. I rather take my prescription some where else where I can get the best costumer service. It won’t be at this pharmacy. They don’t care about their customers. No recommendations here at this pharmacy at all I will recommend some other pharmacy.
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December 2023 by Susan Warden
Really grateful for this pharmacy. Customer service is always great. I feel well informed and like the prices are fair. Thank you!
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December 2023 by Kevin Fielding
Staff were all friendly and helpful. There was a small issue with my prescription but they worked it out and it was a good value compared to another pharmacy.
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November 2023 by OC T.
I have used Hurricane Family Pharmacy for several years. Recently their service and follow through has tanked. They've probably gotten too much business. I'm going to help with that by having moved my prescriptions elsewhere. On Monday, October 30 we called to refill an important compounded prescription. The technician said that it would be delivered on Wednesday, November 1. Days passed. No prescription delivery. Then, on Monday, November 6 we called again. "No problem. We're working on that. It will be ready on Wednesday!" (November 8). This has happened before so we decided to move the prescription elsewhere. It took 4 calls to finally get that done. They told us that they had transferred it but the other pharmacy didn't receive it. Finally, the pharmacist had to call. I'm done.
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October 2023 by Allen Robison
Friendly, helpful personnel. This is the only place that makes and offers some compounded drugs in the region....to my knowledge. Thanks to them my wife is doing better.
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September 2023 by Diana
The pharmacists are all very knowledgeable and helpful! They are patient with questions and professional. The prices are great too!
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July 2023 by T. Beagley
The staff is knowledgeable, they offer helpful recommendations, they have free vitamins for your family, and they deliver! We've had a few hiccups here and there, but they always make it right or do their best to help find other resources! You can't say that about most companies these days.
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July 2023 by Theresa V.
I'll keep going & would recommend others use this Pharmacy. Scout was very personable and asked me how my day was going. Clean store & Great service.
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May 2023 by Kathi Bridges
My first time there, the staff was very friendly & professional. The Pharmacist introduced himself, explained my new medication, and told menot to hesitate to call him.
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May 2023 by Erin Nichole
This pharmacy is amazing! I live in Cedar City so getting down to Hurricane isn’t the most convenient thing for me . However , every Tuesday morning the pharmacy brings medication to Cedar . This is the most convenient thing I’ve ever heard of ! The staff is so help-full and cash prices for medication are the lowest in the state !!
