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December 2023 by Lola Hanson
I would rate this a zero if I could. When my aunt was getting her car fixed because her oil pan was leaking she was walking in and got thrown on a car. The reason she got thrown on a car was because the owner was physically touching a customer hitting them, and then was later forced out door by the owner causing my aunt to be thrown on a car. While the big o tires was fixing her car, they charged her money for not fixing anything, and later broke the gasket and made her purchase a pack of four, even though they only broke one and there the one who broke it.
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December 2023 by Brian hydrorenewal
I got a flat on bangerter highway and ride it out to the next exit, as I was already driving on my spare!They happen to be right off the exit, and it was Christmas Eve, and all I had was $100 bill in my pocket. They had me out the door in 15 minutes!Thank you guys for everything that you do! They took care of me, and gave me a discount, on Christmas Eve?! Amazing!
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December 2023 by Whitney Hancock
I can not speak highly enough about this company. Sean is amazing! He's friendly and knowledgeable. He never over charges and is happy to answer all my dumb questions (I know nothing about cars).
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December 2023 by kalob powers
These guys are cool as hell. Their pricing was better than anywhere else and their wait times are very reasonable. I’ve been there three times I only waited 30 minutes for my car to be done each time. And even during their busy hours with a lobby full of people ahead of me in line as well.
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November 2023 by La Fany
Took my car in because it wouldn’t start. First they said it was the alternator, after they changed it, it still wouldn’t start so they kept it another day. Then said it was the starter and they wouldn’t charge me to change it. Since it was their mistake. Then they said I needed a new battery. Seems like they didn’t know what was wrong with my car. Didnt keep their word and I ended up having to pay over $1000 bucks.
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October 2023 by Ashley France
Tony has always been so good to our family, been going here for 15 plus years. I live 30 minutes away now and I still go here because of the service. They are quick and fair. Highly recommended.
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October 2023 by Kristen Keener
Great customer service. Really helped me out when I was in a tight spot. I had hit a nail and needed a repair. They got me in right away and had it fixed in no time. Highly recommended.
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October 2023 by Hồng Xuân Nguyễn Thị
Camry 03. My husband Vu had the rack and pinion assembly replaced on my car by another shop on 09/17 then came to big o tires taylorsville here on 09/18 to do alignment. Next day I noticed that the boot on the rack and pinion assembly was twisted. Brought the car back to big otire to have them untwist the poor thing. I found out that this is the most common problem after an alignment. Be on the watch out for this. The tech might have rushed through and did not do his diligence when doing the alignment. This would go unnoticed for sure. I had alignment done by this same place back in 01/2023 becase I changed the shock absorbers. Now I question if they messed up the boot back then as well. The reason why I replaced the assembly is the very same reason I brought the car back this time. I attached 2 pictures. First one taken of the old assembly with the messed up boot circled in red all torn up and leaking power steering fluid. This is before the new one is replaced and the second picture taken with the new rack and pinion assembly and right just after the alignment on the 09/18. i asked if the shop can help cover the replacement cost because they messed up the old boot jn the first place of the assembly but of course no need to tell you further they refuse to take liability and Ii am responsible for all costs. I will not come back.
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October 2023 by Kattitude_
AMAZING SERVICE!! I was heading out on a road trip and stopped to have them check my tire pressure. They discovered a screw in my tire. Within 15 minutes, I was on the road. There was no charge, which is shocking in today's world. Super friendly and helpful!
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October 2023 by Mr Goofy
I’ve been here several times and have been mistreat every time now. First time I was getting my tire patched the dude complained that I had 2 nails in my tire. As if I wanted a nail in my tire and I can’t control how many nails I pick up. Just last week I went in for an oil change, tire rotation and I wanted my windshield wipers replaced and had to wait over an hour. They proceeded to serve everyone except me and I had to wait an additional 20 minutes after everyone else left. (They usually get oil changes done in 15-30 mins) The worst part is they didn’t even rotate my tires or replace my windshield wipers. Don’t go here unless you want rude, slow, and dishonest service.
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October 2023 by Josh
Got new tires and have been back twice due to wobbling, still not fixed. 2 of my tire valve covers went missing after the visits. Hmm….
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August 2023 by Revis Treadway
I took my car in to get my power steering system fixed and they fixed it, but at some point during that process they broke my drivers side door by bending the hinge and when I asked them about it they blew it off and told me their boss would call me. the next day I took it back and they called me a liar and kicked me out. Not to mention they took advantage of my little knowledge of vehicles and charged me 255$ to change out a camshaft sensor that previously took me approximately 15 minutes to change on my own. In the end I left 800$ in the hole, a broken door and my day completely ruined.
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July 2023 by Carol Grawey
Great if your doing tires or general maintenance. DO NOT go here for air conditioning. It'll always be a bad compressor. Always. Then overcharge for parts, that are not bad. That $700 compressor was a $15 compressor control valve
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July 2023 by H P
What a joke that shop is! I ask to see how much it would be to change my front breaks oil change and to recharge my ac on my suv. The kid up front said someone will come and speak with me so I waited like 15 minutes and nothing! So I walked out call a different shop and in 5 minutes got a quote! That's service not like big o tires ?
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July 2023 by Leon Korkin
One of the worst places to have car serviced here. They overtorqued and damaged all lugnuts using impact wrench to the point correct socket would not fit the nuts.