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May 2025 by Expendable seven
One of the older employees who was wearing a autozone hat was yelling at one of the employees for helping me while I was looking for air filters
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May 2025 by Lamont Hampton
I can't remember the two gentlemen and young lady that was there, bit I got to witnessed pure customer service at it's best. They were so attentive to everyone that stepped inside, including myself!! I was helped and given all the advice needed to fix my issues. They were not just interested in the sale, but the customer. I witnessed a lady come in with a problem with her van and one one the gentlemen went to assist her even though she was not purchasing anything!! Hands down, great store with caring staff!!
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May 2025 by Gabe Huntsman
Bought a can of spray paint at the Riverdale location for a project I’ve been working on. After doing one or two super quick test sprays, I determined that it was the wrong color for what I was looking for, and went to this location to return the paint, since it’s just across the street from where I live.
I walked into the store, and one of the employees asked what I need help with so I told him that I want to return this paint, because it was the wrong color. He gets this attitude with me where he’s giving me all these dirty looks and acting like I’m doing something wrong. He asked if I had the receipt, and I told him that I don’t, but I used my phone number when I bought it. He took off the cap, looked at the nozzle, and gave me another dirty look. I told him that I just sprayed it once or twice to test the color, and that it was the wrong color. He gave me another dirty look, and I repeated that I used my phone number when I bought the can at Riverdale, and he said that he can’t look up purchases with my phone number from other stores and that I would have to go back to the Riverdale location. Annoying, but understandable, if it wasn’t for the dirty look he’d been giving me the entire time.
I just told him no problem and then started looking around the store, then I realized that the receipt might be in my car somewhere, So I went out to my car and found the receipt. I went into the store with the receipt and another employee helped me. I told him that I need to return the paint and that I found the receipt, and the previous employee that was helping me butted in and said “It’s used we can’t return it” and they had never said anything about that when they were previously helping me. I guess it could be deduced by the dirty looks he was giving me, but it’s pretty unprofessional to communicate by giving dirty looks and not telling me the real reason that they don’t want to return it until I find the receipt.
I again explained that I just sprayed it once or twice to test the color and he cut me off again and said “It’s used we can’t return it” So I just started explaining that I just bought it last night and literally sprayed it super quick just once or twice to test the color and the other employee said “He’s the boss, sorry” And at this point, I was confused, so I said that he told me I could go up to Riverdale and return it because I didn’t have the receipt, and the rude employee butted in and said “No, I told you that you could go up to Riverdale and see if they would look up the receipt for you”
At this point, I was pretty flustered and confused, so I repeated “I bought it last night and tested it and it was the wrong color” and the rude employee said “that’s why you look at paint codes” I just left the store, but I was treated so unprofessionally, almost like I was a criminal, and I have no idea why. All I wanted to do was return a can of spray paint that I tested with literally two sprays and determined that it was the wrong color.
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May 2025 by Jaden T
After what had to be a hideous road trip with everything going wrong including two blown tires and my battery dying, I ended up at the Walmart fuel station overnight with a dead battery. I ordered it online and took a Uber to their location where they had it ready for me to go along with some coolant and I ubered it back put it in and it worked and I was on my way. Thank you
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May 2025 by Dana Meyers
Great service, wonderful help.
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May 2025 by Collin McRae
All radio dash kits were messed up and have nothing for vw vehicles? Staff was rude and not helpful. Also cheap air fresheners
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April 2025 by bcfun67 bcfun
I was a big autozone customer until I bought a jump start from them which didn't work.... It left me stranded twice..... I tried to return it but they would not honor it.... 2 thumbs down autozone....
Go O'reilly....
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April 2025 by Johny FrankenDub
The guy that helped didn't rush me whatsoever, and was straight to business. A+ service in my book.
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July 2024 by brett zimmerman
Store sold me the wrong parts then refused to even do a simple exchange because I didn't have a receipt, Even though their system keeps track of purchases. So I guess enjoy my money. Shady way to do business but what can you do. Some of the worst customer service I have experienced always seems to come from auto zone. Went to O'Reilly and got the same parts I wanted but was given the correct parts and I paid $20 less. So auto zone has forever lost my business. I recommend you save yourself the grief and just shop at O'Reilly or advanced auto parts, it's less of a headache.
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July 2024 by Topanga Ukena
Had a mediocre experience the first time, the young gentleman just didn’t seem to know what was going on. However my husband and I went in to return the wrong parts I accidentally got. Chris was a complete asshat. He was so short with us. We were not being rude in any way just asking simple questions to understand the situation better. My husband was tired and accidentally mispronounced a word and this guy seriously could not let it go until my husband corrected himself. He made me feel so dumb cause I didn’t understand how I ended up with the wrong part when I put all my information in their website and I got what was suggested. One of the worst I have ever experienced with any establishment.
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July 2024 by Ashlie Gleason
Words don’t even begin to justify the amazing experience I had at AutoZone in Layton today. Riker was so young, but so knowledgeable. Bought a new vehicle and it’s just giving me hell. Showed up at the part store and ended up getting stuck in the parking lot for 2 hours the staff were so hospitable as Morgan welcomed my family in out of the heat including my pup and offered up water and even brought a bowl for my dog to have a drink to, while Riker took charge and started helping me diagnose issues, Morgan helped me shop around to get price matches because on top of it I left my phone home they were an amazing pit crew got my car running and back on the road in no time. They were so kind and they all have such wonderful personalities I love the layout well set up and very organized it just all made sense, even had a fresh clean smell. This is my go to part store always I have an auto zone next to my house but I chose the drive the extra 15 miles just for the customer service.
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June 2024 by David Reed
Found what I was looking for. Staff was helpful
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June 2024 by Seriously JennJenn
I had ordered my parts online and picked them up at this AutoZone in Layton and the parts. I had ordered the wrong parts so the guys at the counter told me they had the right parts but I’d have to pay a lot more money than what I paid for them online they would not switch them out for the right ones, and talked down to me while they were saying they wouldn’t switch them out for the right ones and that I would have to pay 140 dollars more , So I just got my money back and went to O’Reilly’s Ordered my parts from O’Reilly’s and once again, the part came back the wrong part but this time O’Reilly’s said just bring back in the parts I ordered and they would switch them out for the right ones which is what AutoZone should’ve done in the first place, Ill never go back To AutoZone again.
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June 2024 by Ben Beerbower
Stopped in to check the engine light code. They were very busy, but the staff seemed calm and in good spirits while still being efficient and productive. We got our situation sorted with great information from the employees. I don't live in town, but if I did, this would be my auto store!
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May 2024 by Reina Isabel
The service is very bad, the guy who speaks Spanish answers reluctantly ? we went to a battery terminal and his response was look what is useful where you go for advice and so that they give you good attention, not so that you practically have to guess yourself what is .
