-
July 2025 by Lyndi Peterson
Awful company!! Hardest company to get a hold of. Plan on calling for 30 min to figure out the game of how to speak to someone. Once you do get someone, they won't just answer your question, they skirt around the answer. I 'upgraded' to faster Internet, it is exactly the same as before. If my apartment allowed me to use a different Internet company, I would cancel in a heartbeat!
-
March 2025 by Heather Maupin
Centurylink is awful do not sign up with them I'm on my 7th install reschedule have spent multiple hours trying to resolve my problem have been lied to multiple times by multiple agents!!! Run away 🏃♀️ 🏃♂️ 🏃♀️ 🏃♂️
-
November 2024 by Heather Merry
The worst customer service in my experience ever. I have not had internet for 5 days now and I work from home. If I could give them negative 5 stars I would
If you are considering internet providers pick ANYONE else.
-
November 2024 by Vicki Jackson
Made several appointments to get my landline phone fixed and nobody shows up
-
September 2024 by David Murphy
Century link has the worst customer service anywhere.
-
September 2024 by Stephany Morrison
Worst company ever!! An hour on the phone and it took me everywhere but where I needed to go. I finally got ahold of someone and she either didn't understand English or was AI that couldn't understand.
I could go on and on about the flaws. It's clear there isn't resources put into the costumers experience.
I moved to connect and it's been simple and easy. It feels like they want my business instead of just my $$$ and it's half the price.
-
August 2024 by Tammy Tanner
I would give 0 stars. These hang up on you change the billing block you from getting into their website. They don't recognize you . They up the price with our telling you. I am not able to pay them because I can't submit payment when I call. This company is the worse. I just want to deal with a real person. My next step is to contact BBB and anyone one else who will listen. CenturyLink you suck. I can't get into my account. So you get a -000 stars.
-
August 2024 by Kristen Hess
If there were a way to give negative stars, I would do it. Worst customer service ever! Wasted my whole day waiting for an installation technician who never showed up, and didn't make a courtesy call, and after over an hour on the phone (twice) they offered me a new appointment time 2 months later. How this company stays in business, I will never know. Big shout out to the extremely unhelpful supervisor, John C., who "can't do anything for you."
-
July 2024 by Victoria Ricks
Don't get it. Service sucks down all the time, and customer service is rude...
-
July 2024 by Jennifer Legarra
No way to contact this location so when your internet goes out and the technician can't make any of the 5 different appointments with zero explanation you'll have no idea why. A frustrating endless cycle. You'll be without internet for weeks in the meantime. Go with literally any other internet provider. Even if it's triple the price, it's worth it. Switching providers next week, cannot wait!
-
May 2024 by Mrs. Anderson (Mrs. A)
An hour with 5 transfers and still can't get online to see bill.
-
December 2023 by Master Nick Polley
0 STARS! They recently came out to run fiber lines through my property. I have 4 big boxes in my yard when all my neighbors have 1 or share 1. I was told it's city easement and to pretty much just deal with it. The contractors they had running the fiber left a mess and have still yet to clean it up...its been almost 3 weeks. They blocked one of my sprinklers completely...one of the contractors said "wow...problem"...but didn't do anything to fix it. Good luck getting a hold of anyone on the phone...I talked with 4 different people and they just kept passing me to someone else. The project manager, Juan Gomez from GG Underground, doesn't answer or return my calls. These people are horrible!
-
November 2023 by Deean Hicks
Internet has been down for over a week. I had the $40 for life plan now they are adding $17.00 a month to come inside my home to troubleshoot. They wouldn’t let me say no. I’m done.
-
November 2023 by Dawn Barton
Terrible service.
-
October 2023 by Jason Deruiter
Slow, unreliable and insecure. Worst customer service ever. Will never use them again.
