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March 2024 by Andrew Wheeler
I pulled up to the drive thru window 1 minute before close and the workers hid themselves off to the side of the window out of eye site as I sat there for 5 minutes hoping maybe on a prayer I could get my check cashed which I so desperately needed to afford my medication to the dollar amount, but no they literally hid themselves because a last minute customer showed up and they didn't want to do their job. No I'll go without my nerve medication another day and miss another day of work which may cost me my rent this month. Thanks so much I hope no one banks here. I'm only here because someone else wrote me a check who banks here....
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February 2024 by Whitney Dansie
I bank with multiple banks/credit unions and branches… and this is by far one of the worst locations I’ve ever been to.The customer service is absolutely horrific, and the bank tellers are awful at their jobsI was the only car in the drive thru and sat there for over 15 minutes waiting for help. What a joke
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February 2024 by Nathaniel Poppe
Super friendly staff. Very helpful great experience!
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January 2024 by Kyrie Chandler
If I could give zero stars I would have. I came into this establishment to deposit a large amount of cash. I needed to use the restroom, while looking for it, I was rudely greeted by a woman with a snobby attitude, asking me what I wanted. I asked for the restroom and she said we don’t have a Public one….. I’m a palled that a renowned bank wouldn’t have a place for their customers to use the restroom. I certainly won’t be banking here at this Location. Get a bathroom for your customers we spend enough money with your Fees and such you should have a place for us to use a toilet.
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January 2024 by Linda Velasquez
Their drive thru is always closed for no reason(I call branch, no one answers, corporate doesn't know why their direct is closed). And when they are open I have to wait 15+ minutes for someone to notice me waiting in the drive.Corporate doesn't care about the issue. Employees do not care about the issue either.
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December 2023 by Chase Saxton
The tellers are always really nice and seem to do a great job. I really appreciate how personable they are. It can get fairly busy, but I think that's more of Chase Bank needing more locations around. It's not on the employees; they do a great job even when it's busy.
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December 2023 by krissy wolf
The teller in the front was nice. And told me up front it would cost $10 to cash a check written by one of their customers.Im just giving the business one star because it costs $10 to cash a check there even if its written from a customer through their bank
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September 2023 by Devin Allen
Just tried to sign up for the Chase Sapphire Preferred card and they said they don’t have time for that. Customer service is very poor. Kyile was who I worked with and she was very unprofessional.
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August 2023 by Brandi H
How long can you go with non-functioning ATM machines?? Sometimes one will work (if it doesn’t steal your money/don’t ever put in more than $200 at a time). Tonight neither worked and I had to drive to Farmington… where btw their machine sucked too but eventually took (some) of my bills. You can’t be a financial institution with ATM machines that don’t work. Come on!
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August 2023 by Taylor Merrill
Had an appointment scheduled this morning. I sat in the lobby for 15 minutes and then went back to the desk to see what was taking so long. The branch manager said she was helping someone and that she’d be with me shortly. 5 minutes later, another employee came out to tell me that the branch manager had me scheduled for 30 minutes earlier. On my calendar it showed that the slot was organized by the branch manager for the time I arrived. Ultimately the branch manager wouldn’t see me, didn’t apologize or communicate that she double booked but instead had someone come out and say the meeting that was scheduled online and organized by her on my calendar was incorrect. I wasted 30 minutes and didn’t get a meeting. Not coming back here.
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August 2023 by Allyson Pettingill
How is it that all of the branches are “currently assisting other customers” when I call. I need a simple question answered so I have called 3 different locations for the last 20 minutes and I can’t get anyone to even pick up the phone.
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August 2023 by Jen Martinez
This branch is horrible. A few years back, they closed our branch. I now need to go here or to one in Ogden. Occasionally I make the mistake of coming here. Today was one of those days…. I had cash that I needed to deposit and decided to run here. I pulled in and there were 2 cars in line at the window. It felt like it was taking forever and when it was finally my turn, I decided to look (my hubby called a couple minutes after I pulled in). 20 minutes it took me to deposit money today. There’s a huge problem if it’s taking them more than 20 min (no clue how long the other 2 were there before me) to process 3 people. May be time to stop business with them all together….
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August 2023 by Andy F
Worthless customer service. This location should be shut down.
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July 2023 by Jo nelson
I have been with Chase Bank for many years since they took over Wash. Mutual. Today I went in to cash a check and it was the worst banking I have experienced since I was 20 years old and I am soon to be 86. I stood in line for over 20 minutes with my 64 year old son. The cashier went in the back with my check and ID for 20 more minutes came out several times with my cash, went back in, in and out. Finally came back out and asked me "What are you going to do with this money as it is a large amt"? I withdraw a similar amt. on each pay day. That put both of us over the edge, I am turning this branch in the the main one. The manager would not even see me as she said she had an important call. This branch has a lot to learn from the Taylorsville Branch, manager Asalia Jarvis who is an excellent manager. I will not be going back to the Layton, Utah poorly run branch and may withdraw my money from CHASE!
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July 2023 by Emily Alyssa Webber
I came in here to use the bathroom and they were basically yelling at me acting like I was trying to rob the place. weird crazy lady working there
