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April 2024 by Austin McMullin
Freaking good subs. They gave us the wrong order though. Still good.
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April 2024 by Peggie Fern
First time at Firehouse subs. We loved our sandwiches but a half hour wait to get them? Maybe watch Subway workers and how fast they operate?
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March 2024 by David Sullins
Firehouse subs is excellent!Their subs are hot and delicious, you won't be disappointed.
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March 2024 by Wendy Higgs
I’m here about once a week because the sandwiches are amazing. But, I was super disappointed by the way a new female employee treated me. She wears glasses and when I told her I didn’t want any veggies in a sandwich she started listing off all the different veggies and asking me if I wanted them on the sandwich. I said no thanks no veggies at all please. Another employee then told her to leave all the veggies off and she looked him in the face angrily and said “ it’s just a question”, then looked to me and said, “you can answer a question”. It was pretty intense. I won’t be in for a while. I’d rather not be treated that way.
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February 2024 by Gianna Maybell
Every time I order here I always get top notch service! The food is incredible and the employees really make the whole experience worth every penny! If anyone wants a delicious lunch I’d highly recommend this location.
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February 2024 by Wade Schofield
Made order with DoorDash and two hours and two different dashers waiting for our food I canceled my order. I tried to call the location multiple times and no answer. I will never order from this location again. Poor. Don’t waste your time. Update 1/30/2024. I have responded to the comment and went to the website that same day. I have not received any response from the corporate office. Also my money has not been refunded yet. Horrible customer service.
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January 2024 by Lee Brasher
I've been eating at Firehouse since they first came to Sandy, Utah many years ago. Overall, I love their food. I just picked up an order from the Layton location today and was missing one sandwich and all my desserts. I understand mistakes happen, but I was prompted to leave this review because I've tried calling 7 times in a row without anyone answering the phone or even the option to leave a voice mail.Short of driving back to the location there is no way I can contact anyone at the store (or even anyone at corporate). The ability to contact a live person is essential for anyone in the customer service business. It seems like the quality and service have gone downhill over the last 10 years, especially the last 3 years. I hope someone can address this and work to improve the quality I've loved since I was first introduced to the franchise.
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January 2024 by Jesus Ballester
Taking so long for online orders and the waiting time for the food get ready is long.
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January 2024 by K. K. C.
Was told they couldn’t prioritize in store customers over door dash and that I would have to wait 20 minutes to order. I was the only costumer in the whole place… Bad business.
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January 2024 by Jorpa “Peep Diddy” Morris
The food is pretty decent, however...VERY BAD MY GRANDMAS HOUSE WAS ON FIRE AND I CALLED THE FIREMAN AND THESE SANDWICH MAKING QUEENS ANSWERED BAD PLACE FOR EMERGENCIES AND I CAN NOT
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December 2023 by David “Sully” Sullins
Firehouse subs is excellent!Their subs are hot and delicious, you won't be disappointed.
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December 2023 by Sarah Hoppe
Drove out of my way to pick up the Hawaiian Pork and Slaw sandwiches to take to my friends. I ordered one just the way it came and 1 with no mustard and substituted the cheese. I rounded up and tipped. Waited over 20 minutes, was then running late and ran out without checking the bag. One sandwich was only pork and cheese, no slaw, no sauce, nothing else. The other sandwich only had mayo and less than half the amount of meat that was on the other sandwich, thats it! Just pork and bun! I called about 6 times and it would ring and then disconnect. I then filled out a contact us section on the website....5 days and still no response. I want to add that i was the only person in the restuarant, they may have had an single online order, there was three people working. The truly frustrating part is that there was no way to contact anyone about the problem.
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December 2023 by Daniel Gladstone
Very busy today. A little long wait because this place is so popular, but the wait was worth it and staff was friendly! Highly recommend for some of the best subs you can get.
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December 2023 by Ryan Jolley
Just wasted 40 minutes of my life sitting here waiting for a stupid sandwich. Online order pickup time was 12:35, 45min later I'm still sitting here waiting, I'm out. Don't tell me to come pick up my order at a certain time when 45min later its still not ready. Never come here
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December 2023 by Paul Inkenbrandt
The food was good and delivered quickly despite being busy and understaffed. The restaurant was clean and so were the bathrooms. The staff were friendly and professional. They had Iced Tea, which I like. They needed music in the dining area. The lack of it made for eerie atmosphere.
